SUPERVISORY SALES ASSOCIATE
NAVY EXCHANGE SERVICE COMMAND (NEXCOM), Key West, FL, United States
Job Summary:
As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities Customer Service
Ask questions and listen to customers’ needs.
Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers and STAR card.
Provide premier customer service.
Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes.
Maintain store appearance.
Sales
Cross-sell products and know the layout of the store.
Make suggestions to customers on latest trends and current promotions based on their individual needs.
Upsell products.
Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge and specifications.
Use the point-of-sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers.
Complete various forms of paperwork, reports and inventory reconciliation.
Be the keeper of merchandise; ensure all inventory processes are completed and merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Responsible for the security of cash, fixed assets and merchandise inventory.
Provide direction on assignments, prioritize projects and tasks, and manage merchandise and inventory.
Dependability
Adhere to the assigned work schedule and complete work assignments accurately and on time.
Supervisory Requirements
Provide effective leadership, demonstrating the ability to direct, train, and motivate associates and set a positive example.
Provide coaching, feedback and timely direction on work assignments; train sales associates and provide input to the Department Manager on associate performance. May open and close locations.
Other duties as assigned.
Qualifications
Moderate product knowledge of merchandise.
Provide training documentation to sales associates on product features.
1‑2 years of retail or relevant work experience; 1 year of lead or supervisory experience preferred.
Strong interpersonal and communication skills.
Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals; communicate effectively with customers, peers and management.
Telephone etiquette.
Basic math skills such as addition, subtraction, multiplication and division; ability to use a calculator and compute percentages and ratios; make change in American monetary units.
Reasoning ability.
Ability to multi‑task while attending to customers and remain flexible to business needs.
Ability to work as part of a team, take initiative independently of direct supervision.
Ability to defuse escalated exchanges and create win‑win situations.
Physical Demands & Work Environment This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work is typically performed indoors but may be assigned outdoors depending on location.
Other Skills Enthusiastic, friendly and energetic with a desire to provide outstanding service.
Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Substitution of Education for Experience Study completed in a college, university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
Primary Location United States-Florida-Key West
Organization Key West
Schedule Full-Time (35 + hours)
Unposting Date Apr 18, 2026, 12:59:00 PM
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As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities Customer Service
Ask questions and listen to customers’ needs.
Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers and STAR card.
Provide premier customer service.
Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes.
Maintain store appearance.
Sales
Cross-sell products and know the layout of the store.
Make suggestions to customers on latest trends and current promotions based on their individual needs.
Upsell products.
Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge and specifications.
Use the point-of-sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers.
Complete various forms of paperwork, reports and inventory reconciliation.
Be the keeper of merchandise; ensure all inventory processes are completed and merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Responsible for the security of cash, fixed assets and merchandise inventory.
Provide direction on assignments, prioritize projects and tasks, and manage merchandise and inventory.
Dependability
Adhere to the assigned work schedule and complete work assignments accurately and on time.
Supervisory Requirements
Provide effective leadership, demonstrating the ability to direct, train, and motivate associates and set a positive example.
Provide coaching, feedback and timely direction on work assignments; train sales associates and provide input to the Department Manager on associate performance. May open and close locations.
Other duties as assigned.
Qualifications
Moderate product knowledge of merchandise.
Provide training documentation to sales associates on product features.
1‑2 years of retail or relevant work experience; 1 year of lead or supervisory experience preferred.
Strong interpersonal and communication skills.
Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals; communicate effectively with customers, peers and management.
Telephone etiquette.
Basic math skills such as addition, subtraction, multiplication and division; ability to use a calculator and compute percentages and ratios; make change in American monetary units.
Reasoning ability.
Ability to multi‑task while attending to customers and remain flexible to business needs.
Ability to work as part of a team, take initiative independently of direct supervision.
Ability to defuse escalated exchanges and create win‑win situations.
Physical Demands & Work Environment This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work is typically performed indoors but may be assigned outdoors depending on location.
Other Skills Enthusiastic, friendly and energetic with a desire to provide outstanding service.
Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Substitution of Education for Experience Study completed in a college, university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
Primary Location United States-Florida-Key West
Organization Key West
Schedule Full-Time (35 + hours)
Unposting Date Apr 18, 2026, 12:59:00 PM
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