Sales Associate - Troy Somerset
Christian Dior Couture, Detroit, MI, United States
The Sales Associate is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling ceremonies as well as understanding Boutique operating processes.
Job Responsibilities
Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
Maintain a strong drive for results and a positive, team first attitude at all times
Ensure a welcoming client focused environment, offering best in class service in person, over the phone and through electronic communication
Develop local and international client book with the ability to recruit and develop top clients
Demonstrate strong product expertise, engage clients through the details and stories of our products
Problem solve in partnership with leadership team to ensure each client issue is accurately resolved to the benefit of the business
Support floor moves, merchandising, visual merchandising, housekeeping as needed
Help locate merchandise at other Boutiques for clients, accurately process charge‑send sales per Company guidelines
Responsible for individual stock assignments, organizing stock on floor and in the heart of the house
Participate in all inventory and cycle counts and protect boutique assets through following operating procedures
Assist in packing or wrapping customers’ merchandise when necessary
Provide outstanding customer service via in person, over the phone, and through electronic communication
Read, count, and write to accurately complete all business and client related documentation
Adjust priorities and manage time in a fast‑paced environment, adapting to evolving business trends
Qualifications
At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
Strong drive for business results with a passion for creativity, fashion and the brand
Ability to develop strong and lasting relationships with people through strong communication, organization and follow‑through skills
Ability to adjust priorities and manage time in a fast‑paced environment, adaptable to evolving business trends
Ability to work varied hours/days, including nights, weekends, and holidays as needed
Ability to operate all equipment necessary to perform the job including phone systems, cash register, sensor‑tag remover, computers, and all other office equipment
Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
Willingness to adhere to all company policies, procedures, regulations, and standards
Company Overview Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir‑faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.
Equal Employment Opportunity Statement Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.
#J-18808-Ljbffr
Job Responsibilities
Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
Maintain a strong drive for results and a positive, team first attitude at all times
Ensure a welcoming client focused environment, offering best in class service in person, over the phone and through electronic communication
Develop local and international client book with the ability to recruit and develop top clients
Demonstrate strong product expertise, engage clients through the details and stories of our products
Problem solve in partnership with leadership team to ensure each client issue is accurately resolved to the benefit of the business
Support floor moves, merchandising, visual merchandising, housekeeping as needed
Help locate merchandise at other Boutiques for clients, accurately process charge‑send sales per Company guidelines
Responsible for individual stock assignments, organizing stock on floor and in the heart of the house
Participate in all inventory and cycle counts and protect boutique assets through following operating procedures
Assist in packing or wrapping customers’ merchandise when necessary
Provide outstanding customer service via in person, over the phone, and through electronic communication
Read, count, and write to accurately complete all business and client related documentation
Adjust priorities and manage time in a fast‑paced environment, adapting to evolving business trends
Qualifications
At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment
Strong drive for business results with a passion for creativity, fashion and the brand
Ability to develop strong and lasting relationships with people through strong communication, organization and follow‑through skills
Ability to adjust priorities and manage time in a fast‑paced environment, adaptable to evolving business trends
Ability to work varied hours/days, including nights, weekends, and holidays as needed
Ability to operate all equipment necessary to perform the job including phone systems, cash register, sensor‑tag remover, computers, and all other office equipment
Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs.
Willingness to adhere to all company policies, procedures, regulations, and standards
Company Overview Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir‑faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.
Equal Employment Opportunity Statement Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.
#J-18808-Ljbffr