IT Director
Premier Private Jets, Vandalia, OH, United States
Description
Summary
The Director of Information Technology is responsible for leading, managing, and optimizing Premier’s technology environment to support safe, efficient, and scalable operations. This role oversees IT infrastructure, systems, security, disaster recovery, and user support while partnering with leadership to align technology with business goals.
The role combines strategic planning, team leadership, and hands‑on technical involvement to ensure systems are secure, reliable, up‑to‑date, and aligned with Premier’s operational and customer experience standards.
Core Responsibilities IT Leadership & Strategy
Lead and manage the IT team, including direct oversight of the IT Manager and other IT staff
Establish IT priorities, policies, procedures, and best practices
Partner with executive leadership to align technology initiatives with business objectives
Provide regular updates on system performance, risks, and improvement initiatives
Attend management and leadership meetings as required
Infrastructure & Systems Management
Oversee and support all IT infrastructure, including networks, servers, cloud services, end‑user devices, printers, Wi‑Fi, and connectivity
Manage and maintain VOIP phone systems across all locations
Oversee software installations, upgrades, testing, and compatibility validation
Coordinate new office setups, expansions, and system standardization
Ensure all systems remain reliable, scalable, and aligned with operational needs
Cybersecurity & Disaster Recovery
Manage network security, firewall configuration, VPN access, and user permissions
Ensure protection of company, employee, and customer data
Oversee disaster recovery and business continuity plans for outages, cyber incidents, and system failures
Monitor system vulnerabilities and implement corrective actions
User Support & Operations
Ensure effective IT support for both in‑house and remote users
Troubleshoot complex technical issues and support escalations as needed
Ensure consistent service levels and timely issue resolution across the organization
Maintain activity logs for upgrades, maintenance, and system changes
Vendor, Asset & Budget Management
Lead hardware, software, and vendor selection
Manage vendor relationships, contracts, and service performance
Oversee IT budgeting, forecasting, and cost control
Manage IT asset inventory, assignment, lifecycle tracking, and replacement planning
Process Improvement & Documentation
Identify opportunities to improve IT processes, system reliability, and user experience
Standardize IT procedures and documentation across departments and locations
Ensure systems and processes support efficiency, accountability, and compliancePerform other duties as assigned
Requirements Skills & Competencies
IT Leadership & Team Management
Infrastructure & Network Administration
Firewall Security & VPN Management
Disaster Recovery & Business Continuity Planning
Vendor & Budget Management
Troubleshooting & Problem Solving
Cross‑Department Communication
Process Improvement & Documentation
Asset & Systems Lifecycle Management
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
8+ years of progressive IT experience
5+ years of experience managing IT teams and direct reports
Extensive knowledge of Apple and Microsoft hardware and software
Strong verbal and written communication skills
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The role combines strategic planning, team leadership, and hands‑on technical involvement to ensure systems are secure, reliable, up‑to‑date, and aligned with Premier’s operational and customer experience standards.
Core Responsibilities IT Leadership & Strategy
Lead and manage the IT team, including direct oversight of the IT Manager and other IT staff
Establish IT priorities, policies, procedures, and best practices
Partner with executive leadership to align technology initiatives with business objectives
Provide regular updates on system performance, risks, and improvement initiatives
Attend management and leadership meetings as required
Infrastructure & Systems Management
Oversee and support all IT infrastructure, including networks, servers, cloud services, end‑user devices, printers, Wi‑Fi, and connectivity
Manage and maintain VOIP phone systems across all locations
Oversee software installations, upgrades, testing, and compatibility validation
Coordinate new office setups, expansions, and system standardization
Ensure all systems remain reliable, scalable, and aligned with operational needs
Cybersecurity & Disaster Recovery
Manage network security, firewall configuration, VPN access, and user permissions
Ensure protection of company, employee, and customer data
Oversee disaster recovery and business continuity plans for outages, cyber incidents, and system failures
Monitor system vulnerabilities and implement corrective actions
User Support & Operations
Ensure effective IT support for both in‑house and remote users
Troubleshoot complex technical issues and support escalations as needed
Ensure consistent service levels and timely issue resolution across the organization
Maintain activity logs for upgrades, maintenance, and system changes
Vendor, Asset & Budget Management
Lead hardware, software, and vendor selection
Manage vendor relationships, contracts, and service performance
Oversee IT budgeting, forecasting, and cost control
Manage IT asset inventory, assignment, lifecycle tracking, and replacement planning
Process Improvement & Documentation
Identify opportunities to improve IT processes, system reliability, and user experience
Standardize IT procedures and documentation across departments and locations
Ensure systems and processes support efficiency, accountability, and compliancePerform other duties as assigned
Requirements Skills & Competencies
IT Leadership & Team Management
Infrastructure & Network Administration
Firewall Security & VPN Management
Disaster Recovery & Business Continuity Planning
Vendor & Budget Management
Troubleshooting & Problem Solving
Cross‑Department Communication
Process Improvement & Documentation
Asset & Systems Lifecycle Management
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
8+ years of progressive IT experience
5+ years of experience managing IT teams and direct reports
Extensive knowledge of Apple and Microsoft hardware and software
Strong verbal and written communication skills
#J-18808-Ljbffr