Sr. Practice Director, Professional Services
Conga, Houston, TX, United States
Job Title
Sr. Practice Director, Professional Services
Locations Remote – North America
Reports To VP, Professional Services
Overview As a Sr. Practice Director of Conga’s North America Professional Services organization, you’ll be responsible for the execution and delivery of services while driving operational excellence, timely customer value realization, customer satisfaction, and project profitability through scalable service offerings, including implementation and consulting. You must be a strong team leader who can build a high‑performance culture that delivers world‑class results and enables successful customer outcomes across the revenue lifecycle.
Responsibilities
Lead and manage Conga’s highly skilled Engagement Manager team in the delivery of high‑value solutions.
Build the team, embed best‑practice processes, and manage key customer relationships.
Oversee execution plans and plan efficient resource allocation across the team to deliver value for all clients.
Facilitate coaching, advisory, and strategic vision to inspire teams and exceed expectations.
Resolve customer, resource, scope and budget challenges and influence customers to make optimal decisions.
Travel as needed to meet with customers and internal teams.
Qualifications
Expertise in delivery of SaaS services for a wide range of customer sizes and industries with a track record of over‑achieving customer satisfaction and profitability targets.
Strong consultative approach to delivery of high‑value SaaS solutions aligned to customer programs.
Experience leading and motivating a services delivery team of engagement/project managers within a matrixed resource structure.
Hands‑on leadership with experience mentoring and growing employees.
Proven ability to resolve resource, scope, budget challenges and influence customer decisions.
Good relationship‑building skills and a genuine interest in understanding customer needs.
Edge
Industry expertise in Revenue Lifecycle Management software (CPQ, CLM, Price Optimization and Management) and/or Salesforce platform.
Education Successful completion of a bachelor’s degree is beneficial; a master’s degree is even better.
Benefits & Compensation U.S. base salary range: $199,110 – $338,490 USD. The total compensation package includes a variable incentive, flexible work options, health, dental, and other benefits.
Equal Opportunity Employer Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed, please let your recruiter know as soon as possible. All information will be kept confidential according to EEO guidelines. Conga is not open to third‑party solicitation or resumes for our posted FTE positions. Resumes received from third‑party agencies that are unsolicited will be considered complimentary.
Applicant Privacy Statement The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
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Locations Remote – North America
Reports To VP, Professional Services
Overview As a Sr. Practice Director of Conga’s North America Professional Services organization, you’ll be responsible for the execution and delivery of services while driving operational excellence, timely customer value realization, customer satisfaction, and project profitability through scalable service offerings, including implementation and consulting. You must be a strong team leader who can build a high‑performance culture that delivers world‑class results and enables successful customer outcomes across the revenue lifecycle.
Responsibilities
Lead and manage Conga’s highly skilled Engagement Manager team in the delivery of high‑value solutions.
Build the team, embed best‑practice processes, and manage key customer relationships.
Oversee execution plans and plan efficient resource allocation across the team to deliver value for all clients.
Facilitate coaching, advisory, and strategic vision to inspire teams and exceed expectations.
Resolve customer, resource, scope and budget challenges and influence customers to make optimal decisions.
Travel as needed to meet with customers and internal teams.
Qualifications
Expertise in delivery of SaaS services for a wide range of customer sizes and industries with a track record of over‑achieving customer satisfaction and profitability targets.
Strong consultative approach to delivery of high‑value SaaS solutions aligned to customer programs.
Experience leading and motivating a services delivery team of engagement/project managers within a matrixed resource structure.
Hands‑on leadership with experience mentoring and growing employees.
Proven ability to resolve resource, scope, budget challenges and influence customer decisions.
Good relationship‑building skills and a genuine interest in understanding customer needs.
Edge
Industry expertise in Revenue Lifecycle Management software (CPQ, CLM, Price Optimization and Management) and/or Salesforce platform.
Education Successful completion of a bachelor’s degree is beneficial; a master’s degree is even better.
Benefits & Compensation U.S. base salary range: $199,110 – $338,490 USD. The total compensation package includes a variable incentive, flexible work options, health, dental, and other benefits.
Equal Opportunity Employer Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed, please let your recruiter know as soon as possible. All information will be kept confidential according to EEO guidelines. Conga is not open to third‑party solicitation or resumes for our posted FTE positions. Resumes received from third‑party agencies that are unsolicited will be considered complimentary.
Applicant Privacy Statement The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
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