Director, Customer Learning & Enablement (internal and external)
RaySecur, Inc., Boston, MA, United States
Director, Customer Learning & Enablement (internal and external)
Location: Greater Boston Area (hybrid), Remote/Out of state considered for the right candidate
Travel: 25% (higher travel in first 6 months)
Role Overview The Director of Customer & Field Enablement is responsible for building and scaling RaySecur’s learning and enablement function across both customers and internal teams. This role owns how knowledge is structured, delivered, and continuously improved to drive measurable performance outcomes. The leader will design systems that translate product knowledge and real‑world field experience into repeatable capability—ensuring customers achieve proficiency quickly and internal teams operate with consistency and confidence.
Core Responsibilities Customer Training & Enablement
Design and scale onboarding and training programs for customers
Ensure rapid time‑to‑proficiency and long‑term adoption
Reduce retraining and variability across customer environments
Internal Enablement (CS, Sales, Advisors)
Build structured training for all customer‑facing roles
Improve time‑to‑productivity and execution consistency
Enable field readiness for deployments, demos, and customer interactions
LMS & Learning Systems
Own LMS strategy, administration, and optimization
Define learning pathways for internal and external audiences
Drive adoption, engagement, and usability
Content, Playbooks & Knowledge Systems
Build and maintain:
Customer‑facing training materials
Internal playbooks and SOPs
Product/process documentation
Establish governance for content lifecycle and quality
Threat‑Informed Enablement (Key Differentiator)
Integrate real‑world threat patterns and field observations into training
Build scenario‑based learning reflecting actual operating environments
Translate field insights into:
Updated training modules
Detection playbooks
Operational guidance
Establish a closed‑loop system connecting field experience to training improvements
Measurement & Continuous Improvement
Define and track metrics tied to:
Customer proficiency
Training effectiveness
Adoption and performance outcomes
Continuously refine programs based on data and feedback
Qualifications Required
8–12+ years in enablement, L&D, or customer training
Experience building scalable training systems in B2B environments
Strong instructional design and program leadership capability
Ability to work cross‑functionally with technical and non‑technical teams
Preferred
Experience in security, hardware/software, or operational environments
LMS ownership and knowledge system design experience
Exposure to customer‑facing roles (CS, Sales, Services)
Experience building scenario‑based or field‑informed training
Compliance Notice Compensation ranges are posted in compliance with pay transparency requirements in Massachusetts, and is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Position Range: $125,000 - $175,000 Many of our positions require the ability to obtain security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. An Equal Opportunity/Drug‑Free Employer We are an equal opportunity employer and do not discriminate against any applicant because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or any other class protected by federal, state or local law.
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Role Overview The Director of Customer & Field Enablement is responsible for building and scaling RaySecur’s learning and enablement function across both customers and internal teams. This role owns how knowledge is structured, delivered, and continuously improved to drive measurable performance outcomes. The leader will design systems that translate product knowledge and real‑world field experience into repeatable capability—ensuring customers achieve proficiency quickly and internal teams operate with consistency and confidence.
Core Responsibilities Customer Training & Enablement
Design and scale onboarding and training programs for customers
Ensure rapid time‑to‑proficiency and long‑term adoption
Reduce retraining and variability across customer environments
Internal Enablement (CS, Sales, Advisors)
Build structured training for all customer‑facing roles
Improve time‑to‑productivity and execution consistency
Enable field readiness for deployments, demos, and customer interactions
LMS & Learning Systems
Own LMS strategy, administration, and optimization
Define learning pathways for internal and external audiences
Drive adoption, engagement, and usability
Content, Playbooks & Knowledge Systems
Build and maintain:
Customer‑facing training materials
Internal playbooks and SOPs
Product/process documentation
Establish governance for content lifecycle and quality
Threat‑Informed Enablement (Key Differentiator)
Integrate real‑world threat patterns and field observations into training
Build scenario‑based learning reflecting actual operating environments
Translate field insights into:
Updated training modules
Detection playbooks
Operational guidance
Establish a closed‑loop system connecting field experience to training improvements
Measurement & Continuous Improvement
Define and track metrics tied to:
Customer proficiency
Training effectiveness
Adoption and performance outcomes
Continuously refine programs based on data and feedback
Qualifications Required
8–12+ years in enablement, L&D, or customer training
Experience building scalable training systems in B2B environments
Strong instructional design and program leadership capability
Ability to work cross‑functionally with technical and non‑technical teams
Preferred
Experience in security, hardware/software, or operational environments
LMS ownership and knowledge system design experience
Exposure to customer‑facing roles (CS, Sales, Services)
Experience building scenario‑based or field‑informed training
Compliance Notice Compensation ranges are posted in compliance with pay transparency requirements in Massachusetts, and is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Position Range: $125,000 - $175,000 Many of our positions require the ability to obtain security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. An Equal Opportunity/Drug‑Free Employer We are an equal opportunity employer and do not discriminate against any applicant because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or any other class protected by federal, state or local law.
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