Sales Support Specialist
Manulife Financial, Boston, MA, United States
Join a dynamic, collaborative team where your work directly supports the pre‑sales process and helps drive key Sales & Distribution priorities forward. As a
Sales Support Specialist,
you’ll build deep product and technical expertise, strengthen your understanding of our end‑to‑end processes, and play an essential role in delivering an outstanding experience to both internal partners and external stakeholders.
This is a great opportunity to grow your career, expand your skill set, and contribute to a high‑impact team that’s focused on excellence, innovation, and service.
Key Accountabilities
Provide accurate and timely support across the pre‑sales process, including product information, case design support, illustrations, and resource navigation.
Respond to inbound and outbound inquiries from internal partners and external stakeholders in a professional, service‑oriented manner.
Collaborate with team members, Sales leadership, and cross‑functional groups to address needs and support business priorities.
Assist with coordinating information, tools, and resources to ensure a smooth workflow across the team.
Maintain a strong understanding of products, processes, and tools to effectively support sales activity.
Follow established best practices and contribute ideas to refine processes and enhance team effectiveness.
Support the development of materials and messaging used in sales initiatives.
Required Qualifications
Demonstrated drive to positively impact the sales process and support business goals.
Strong team orientation with a collaborative approach to problem‑solving.
Willingness to learn and successfully complete required licensing within established timelines.
Enthusiasm for developing industry knowledge and expanding technical skill sets.
Customer‑centric mindset with a professional and engaging phone presence.
Strong sales acumen and customer service capabilities.
Ability to adapt in a fast‑paced environment and navigate changing priorities.
Knowledge of financial services is an asset.
Preferred Qualifications
Familiarity with CRM platforms (e.g., Salesforce) and comfort navigating digital tools and workflows.
Life and Annuities experience preferred
Strong proficiency with Microsoft Office tools, especially Excel, Outlook, and Teams.
Ability to interpret product information and communicate concepts clearly.
Experience working in a service‑oriented, high‑volume environment.
Interest in growing into sales, distribution, or technical roles over time.
When You Join Our Team
You’ll be empowered to learn , grow, and build the career you want.
You’ll work within a flexible , inclusive environment where well‑being is a priority.
As part of a global organization , you’ll have the opportunity to help shape the future of our business and the customers we serve.
The role being advertised is an existing vacancy.
マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。
マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、hr@manulife.comまでご連絡をお願いします。
Referenced Salary Location
Boston, Massachusetts
Working Arrangement ハイブリッド勤務
Salary range is expected to be between $61,875.00 USD - $103,125.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Know Your Rights | Family & Medical Leave | Employee Polygraph Protection | Right to Work | E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr
Sales Support Specialist,
you’ll build deep product and technical expertise, strengthen your understanding of our end‑to‑end processes, and play an essential role in delivering an outstanding experience to both internal partners and external stakeholders.
This is a great opportunity to grow your career, expand your skill set, and contribute to a high‑impact team that’s focused on excellence, innovation, and service.
Key Accountabilities
Provide accurate and timely support across the pre‑sales process, including product information, case design support, illustrations, and resource navigation.
Respond to inbound and outbound inquiries from internal partners and external stakeholders in a professional, service‑oriented manner.
Collaborate with team members, Sales leadership, and cross‑functional groups to address needs and support business priorities.
Assist with coordinating information, tools, and resources to ensure a smooth workflow across the team.
Maintain a strong understanding of products, processes, and tools to effectively support sales activity.
Follow established best practices and contribute ideas to refine processes and enhance team effectiveness.
Support the development of materials and messaging used in sales initiatives.
Required Qualifications
Demonstrated drive to positively impact the sales process and support business goals.
Strong team orientation with a collaborative approach to problem‑solving.
Willingness to learn and successfully complete required licensing within established timelines.
Enthusiasm for developing industry knowledge and expanding technical skill sets.
Customer‑centric mindset with a professional and engaging phone presence.
Strong sales acumen and customer service capabilities.
Ability to adapt in a fast‑paced environment and navigate changing priorities.
Knowledge of financial services is an asset.
Preferred Qualifications
Familiarity with CRM platforms (e.g., Salesforce) and comfort navigating digital tools and workflows.
Life and Annuities experience preferred
Strong proficiency with Microsoft Office tools, especially Excel, Outlook, and Teams.
Ability to interpret product information and communicate concepts clearly.
Experience working in a service‑oriented, high‑volume environment.
Interest in growing into sales, distribution, or technical roles over time.
When You Join Our Team
You’ll be empowered to learn , grow, and build the career you want.
You’ll work within a flexible , inclusive environment where well‑being is a priority.
As part of a global organization , you’ll have the opportunity to help shape the future of our business and the customers we serve.
The role being advertised is an existing vacancy.
マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。
マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、hr@manulife.comまでご連絡をお願いします。
Referenced Salary Location
Boston, Massachusetts
Working Arrangement ハイブリッド勤務
Salary range is expected to be between $61,875.00 USD - $103,125.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Know Your Rights | Family & Medical Leave | Employee Polygraph Protection | Right to Work | E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr