Regional Director (Southeast)
Starkey Hearing Technologies, Eden Prairie, MN, United States
JOB SUMMARY DESCRIPTION
Starkey Retail is seeking a dynamic, results-driven regional leader to oversee clinic performance, develop high-performing teams, and drive operational and financial success across a multi-site region. This role is responsible for translating company strategy into strong field execution, ensuring an exceptional patient experience, and maintaining compliance and operational excellence at every location. The ideal candidate brings deep multi-site leadership experience, strong business acumen, and the ability to coach Regional Managers while partnering cross-functionally to support growth, accountability, and continuous improvement.
JOB RESPONSIBILITIES / RESULTS Leadership & Team Development
Directly lead, coach, and develop Regional Managers to ensure strong operational execution and leadership effectiveness.
Build a high-performance culture focused on accountability, engagement, and continuous improvement.
Oversee talent pipeline development, succession planning, and performance management for all clinics within the region.
Operational Excellence
Ensure all clinics within the region consistently meet company standards for service, merchandising, cleanliness, and operational compliance.
Monitor operational KPIs, identify performance gaps, and implement corrective action plans to drive improvements.
Lead regional execution of new programs, policies, and initiatives.
Financial & Business Performance
Own regional sales performance, profitability, and budget management.
Analyze financial reports, staffing models, and market trends to guide decision-making and optimize results.
Develop and implement strategies to grow revenue, improve margins, and control expenses.
Customer Experience & Brand Standards
Ensure every location delivers an exceptional, consistent patient experience aligned with brand expectations.
Review customer feedback, operational audits, and service metrics to address issues and drive improvement.
Cross-Functional Collaboration
Partner with HR, Marketing, Finance, and other shared services to support regional needs and operational goals.
Serve as a primary point of communication between corporate leadership and field teams.
Risk Management & Compliance
Ensure adherence to company policies, safety protocols, and regulatory requirements across all regional locations.
Conduct regular reviews to maintain operational integrity and mitigate potential risks.
Strategic Planning & Execution
Translate corporate priorities into actionable regional strategies and initiatives.
Identify opportunities for expansion, process refinement, and operational innovation.
JOB REQUIREMENTS Education
Bachelor's degree preferred; MBA highly desired.
Experience
7-10+ years of multi-site leadership experience in healthcare or retail healthcare.
Knowledge / Technical Requirements
An active Au.D. or HIS license is required for this position. Candidates who do not currently possess the required licensure must initiate the licensure process upon hiring and maintain active status in accordance with all applicable regulatory and organization requirements.
Competencies, Skills & Abilities
Strong financial acumen with experience managing budgets and P&L.
Proven ability to drive sales growth, lead teams, and manage operational performance.
Excellent communication, analytical, and problem-solving skills.
WORK CONTEXT Working Conditions
Standard office conditions.
Requires regular travel (40-50%) within the assigned region to support clinic visits, team development, market performance, and operational oversight.
Equipment Operation
Standard office equipment.
Salary and Other Compensation The annual salary for this position is between $135,000 -$175,000. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Short-term disability insurance
Long-term disability insurance
Employee assistance program
Hearing aid benefits
PTO
Paid sick and safe time
6 paid holidays annually
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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JOB RESPONSIBILITIES / RESULTS Leadership & Team Development
Directly lead, coach, and develop Regional Managers to ensure strong operational execution and leadership effectiveness.
Build a high-performance culture focused on accountability, engagement, and continuous improvement.
Oversee talent pipeline development, succession planning, and performance management for all clinics within the region.
Operational Excellence
Ensure all clinics within the region consistently meet company standards for service, merchandising, cleanliness, and operational compliance.
Monitor operational KPIs, identify performance gaps, and implement corrective action plans to drive improvements.
Lead regional execution of new programs, policies, and initiatives.
Financial & Business Performance
Own regional sales performance, profitability, and budget management.
Analyze financial reports, staffing models, and market trends to guide decision-making and optimize results.
Develop and implement strategies to grow revenue, improve margins, and control expenses.
Customer Experience & Brand Standards
Ensure every location delivers an exceptional, consistent patient experience aligned with brand expectations.
Review customer feedback, operational audits, and service metrics to address issues and drive improvement.
Cross-Functional Collaboration
Partner with HR, Marketing, Finance, and other shared services to support regional needs and operational goals.
Serve as a primary point of communication between corporate leadership and field teams.
Risk Management & Compliance
Ensure adherence to company policies, safety protocols, and regulatory requirements across all regional locations.
Conduct regular reviews to maintain operational integrity and mitigate potential risks.
Strategic Planning & Execution
Translate corporate priorities into actionable regional strategies and initiatives.
Identify opportunities for expansion, process refinement, and operational innovation.
JOB REQUIREMENTS Education
Bachelor's degree preferred; MBA highly desired.
Experience
7-10+ years of multi-site leadership experience in healthcare or retail healthcare.
Knowledge / Technical Requirements
An active Au.D. or HIS license is required for this position. Candidates who do not currently possess the required licensure must initiate the licensure process upon hiring and maintain active status in accordance with all applicable regulatory and organization requirements.
Competencies, Skills & Abilities
Strong financial acumen with experience managing budgets and P&L.
Proven ability to drive sales growth, lead teams, and manage operational performance.
Excellent communication, analytical, and problem-solving skills.
WORK CONTEXT Working Conditions
Standard office conditions.
Requires regular travel (40-50%) within the assigned region to support clinic visits, team development, market performance, and operational oversight.
Equipment Operation
Standard office equipment.
Salary and Other Compensation The annual salary for this position is between $135,000 -$175,000. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Short-term disability insurance
Long-term disability insurance
Employee assistance program
Hearing aid benefits
PTO
Paid sick and safe time
6 paid holidays annually
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr