Customer Account Associate-Amazon
Nestlé SA, Seattle, WA, United States
Account Associate
Position Overview
The Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Account Associate is responsible for alignment with the customer account team and customer account systems administration to ensure the smooth operation of the team.
Responsibilities Customer Account Team Support & Systems Administration
(60% of AA Role)
Develop and refine catalog management processes, templates, and SOPs to improve efficiency and data quality.
Create, upload, and maintain product listings, ensuring accurate titles, descriptions, attributes, and variations.
Optimize product content for Amazon SEO, including keywords, images, A+ content, and enhanced brand assets.
Collaborate with internal teams and agencies (sales, marketing, supply chain, creative) to support product launches, promotions, and inventory accuracy.
Auditing/Analysis (Digital Shelf, Catalog, eComm Analytics)
(40% of Role)
Monitor listing health and resolve catalog issues such as suppressions, stranded inventory, and incorrect detail page contributions.
Ensure compliance with Amazon policies, category requirements, and regulatory standards.
Conduct ongoing performance analysis, tracking metrics such as traffic, conversion, Buy Box share, and organic ranking.
Maintain brand consistency and support brand protection efforts, including monitoring unauthorized edits or sellers.
Qualifications
Bachelor’s degree preferred, or 1-2 years of relevant work experience
Previous experience in an administrative or support role is preferred
Strong organizational and time management skills
Excellent attention to detail and accuracy
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Familiarity with SharePoint and other collaboration tools is a plus
Ability to work independently and prioritize tasks effectively
Strong communication and interpersonal skills
Hybrid Workplace: Work location is Seattle, WA and you are required to be in office Tues, Wed, Thurs
Note: This job description is not intended to be all-inclusive. The Account Associate may be required to perform other related duties as assigned to meet the ongoing needs of the team and the organization.
The approximate pay range for this position is
$67K - $80K
base plus annual bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
Benefits include a competitive total rewards package: 401k with company match, healthcare coverage, and other benefits.
This position is not eligible for visa sponsorship.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.
#J-18808-Ljbffr
Responsibilities Customer Account Team Support & Systems Administration
(60% of AA Role)
Develop and refine catalog management processes, templates, and SOPs to improve efficiency and data quality.
Create, upload, and maintain product listings, ensuring accurate titles, descriptions, attributes, and variations.
Optimize product content for Amazon SEO, including keywords, images, A+ content, and enhanced brand assets.
Collaborate with internal teams and agencies (sales, marketing, supply chain, creative) to support product launches, promotions, and inventory accuracy.
Auditing/Analysis (Digital Shelf, Catalog, eComm Analytics)
(40% of Role)
Monitor listing health and resolve catalog issues such as suppressions, stranded inventory, and incorrect detail page contributions.
Ensure compliance with Amazon policies, category requirements, and regulatory standards.
Conduct ongoing performance analysis, tracking metrics such as traffic, conversion, Buy Box share, and organic ranking.
Maintain brand consistency and support brand protection efforts, including monitoring unauthorized edits or sellers.
Qualifications
Bachelor’s degree preferred, or 1-2 years of relevant work experience
Previous experience in an administrative or support role is preferred
Strong organizational and time management skills
Excellent attention to detail and accuracy
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Familiarity with SharePoint and other collaboration tools is a plus
Ability to work independently and prioritize tasks effectively
Strong communication and interpersonal skills
Hybrid Workplace: Work location is Seattle, WA and you are required to be in office Tues, Wed, Thurs
Note: This job description is not intended to be all-inclusive. The Account Associate may be required to perform other related duties as assigned to meet the ongoing needs of the team and the organization.
The approximate pay range for this position is
$67K - $80K
base plus annual bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
Benefits include a competitive total rewards package: 401k with company match, healthcare coverage, and other benefits.
This position is not eligible for visa sponsorship.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.
#J-18808-Ljbffr