Customer Service Representative (Healthcare)
Adecco US, Inc., Louisville, KY, United States
Customer Care Representative (Healthcare) – $17/hr
Louisville, KY (Hybrid) – Onsite training, remote work once training is complete
MUST live within 100 miles of Louisville, KY
Pay Rate: $17 per hour
Schedule: Full Time | Possible conversion to permanent employee
We are seeking Healthcare Customer Care Representatives to support patients, caregivers, and healthcare providers in a fast‑paced healthcare environment. This role focuses on delivering exceptional service while helping callers with prescription refills, shipment scheduling, and general inquiries.
Schedule & Work Environment
Training: On-site for the first 6–8 weeks
Monday–Friday | 8:00 AM – 4:30 PM
Location: Louisville, KY
After training: Hybrid schedule
11:00 AM – 7:30 PM or 11:30 AM – 8:00 PM
Employees must meet performance requirements to remain hybrid.
Key Responsibilities
Handle inbound and outbound calls from patients, caregivers, and providers
Deliver excellent customer service and create a seamless experience for callers
Provide accurate information and resolve patient inquiries
Process prescription refills and schedule shipments
Identify the caller's needs and provide appropriate follow‑up or next steps
Follow company policies and procedures
Maintain professionalism and strong communication with patients and providers
Qualifications
Previous call center experience preferred
Healthcare experience strongly desired
Excellent communication and interpersonal skills
Strong problem‑solving ability
Proficient with Microsoft Office
Ability to type 35+ WPM
Pharmacy Board Technician Registration is required before or on the first day of employment
Ability to work a flexible schedule
Additional Details
Opportunity for conversion to a full-time employee
Work in a supportive healthcare environment, helping patients access important medications
Pay Details: $17.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401(k) plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Louisville, KY (Hybrid) – Onsite training, remote work once training is complete
MUST live within 100 miles of Louisville, KY
Pay Rate: $17 per hour
Schedule: Full Time | Possible conversion to permanent employee
We are seeking Healthcare Customer Care Representatives to support patients, caregivers, and healthcare providers in a fast‑paced healthcare environment. This role focuses on delivering exceptional service while helping callers with prescription refills, shipment scheduling, and general inquiries.
Schedule & Work Environment
Training: On-site for the first 6–8 weeks
Monday–Friday | 8:00 AM – 4:30 PM
Location: Louisville, KY
After training: Hybrid schedule
11:00 AM – 7:30 PM or 11:30 AM – 8:00 PM
Employees must meet performance requirements to remain hybrid.
Key Responsibilities
Handle inbound and outbound calls from patients, caregivers, and providers
Deliver excellent customer service and create a seamless experience for callers
Provide accurate information and resolve patient inquiries
Process prescription refills and schedule shipments
Identify the caller's needs and provide appropriate follow‑up or next steps
Follow company policies and procedures
Maintain professionalism and strong communication with patients and providers
Qualifications
Previous call center experience preferred
Healthcare experience strongly desired
Excellent communication and interpersonal skills
Strong problem‑solving ability
Proficient with Microsoft Office
Ability to type 35+ WPM
Pharmacy Board Technician Registration is required before or on the first day of employment
Ability to work a flexible schedule
Additional Details
Opportunity for conversion to a full-time employee
Work in a supportive healthcare environment, helping patients access important medications
Pay Details: $17.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401(k) plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr