CX AI Transformation Director

A leading financial services and healthcare technology firm seeks a Director of CX AI to steer its AI strategy and roadmap. Based in Boston with a hybrid work model, this role involves developing AI initiatives that enhance customer experience. Candidates should have at least 4 years' experience in customer-related operations, a solid grasp of modern AI architectures, and a Bachelor's degree in a relevant field. The salary range is competitive, with significant benefits including 401(k) matching and professional development opportunities. #J-18808-Ljbffr