Resident Manager Los Angeles County
L.A. County Development Authority, Los Angeles, CA, United States
RESIDENT MANAGER
HOUSING MANAGEMENT DIVISION
$50,663.67 - $70,929.35 Annually (DOQ)
PLUS, FREE APARTMENT / RENT / UTILITIES
REGULAR POSITION
POSITION LOCATED IN SOUTH LOS ANGELES
POSITION OVERVIEW Under general supervision, oversees the day‑to‑day activities of assigned Authority owned/managed properties, including tenant relations, eligibility, recertification, lease compliance, maintenance, and office management; serves as the primary point of contact for tenants, landlords, and service providers; determines initial and continuing eligibility for Authority owned/managed housing programs and the Section 8 Housing Choice Voucher Program; maintains minimal vacancies; ensures adherence to Authority policies and procedures, local landlord/tenant laws, and safety codes; maintains manual and computerized records; and performs the essential functions described below.
Serves as an on‑site property manager of Authority owned/managed properties; oversees the day‑to‑day operations of assigned properties, including tenant relations, eligibility, recertification, lease compliance, and office management.
Determines initial and continuing eligibility for Authority owned/managed property programs in compliance with applicable federal, state, and Authority regulations, policies, and procedures; maintains appropriate caseload.
Performs interim and annual review of resident’s eligibility to remain on an appropriate Authority program; reviews changes in income and household composition; sends out appropriate requests for information; recalculates rent and prepares amendment to current lease as required; notifies residents of changes.
Accurately assigns tenant rental obligation in accordance with property/program income limits and regulations; runs rent reports for assigned property/properties; monitors and distributes delinquent rent notices to residents.
Coordinates and conducts interview processes with applicants and residents; accepts applications, schedules interviews, and screens applicants and residents; ensures applications, recertifications, and supporting documentation are accurate and up to date.
Enforces compliance with lease agreements, Authority regulations and various program rules; explains new or revised policies, procedures, laws or ordinances.
Participates in annual property inspections and conducts patio inspections to ensure adherence to established standards; receives maintenance requests from tenants and initiates works orders for resident and property repairs.
Organizes and prioritizes caseload to ensure that necessary actions are taken and processed within established timeframes.
Maintains positive tenant relations by providing prompt, courteous and accurate response to tenant issues; promotes and ensures compliance with Authority, property, and program policies and standards.
Composes, proofreads and processes a variety of documents including letters, newsletters, fliers, memoranda, and general correspondence; initiates and conducts informal counseling for those residents in violation of lease and/or program regulations; prepares evidence to support allegations; drafts summaries of conferences and results of hearings/conferences.
Maintains accurate and detailed records and files, including incident reports; updates information, researches discrepancies, and performs data entry; maintains documentation for property and case management activities.
Serves as a liaison with a variety of public and private organizations, community groups, and social service agencies to ensure resident needs are met and to promote self‑sufficiency and stability.
Maintains liaison with maintenance staff and contractors to maintain the upkeep of assigned properties and address specific maintenance needs or coordinate recurring maintenance inspections and services.
Provides courteous, respectful, honest, timely and professional communication and information to all Authority staff, program participants, visitors, and the general public; utilizes effective de‑escalation techniques as necessary.
Schedules, coordinates and facilitates a variety of staff, Agency and resident meetings and trainings; prepares and distributes agendas and informational packets, sets up meeting logistics; takes, transcribes and distributes minutes.
Responds to emergency situations and takes appropriate action including contacting/coordinating with other Authority staff, vendors, and/or emergency services.
Performs other related duties as assigned.
ESSENTIAL KNOWLEDGE AND ABILITIES
Principles and practices of tenant retention and relations.
Methods and practices used in housing assistance and/or social service programs.
Eligibility, recertification, and case management practices and procedures as they pertain to assigned housing assistance programs and services.
Basic interviewing techniques and principles.
Business letter writing and the standard format for reports and correspondence.
Business arithmetic and basic statistical techniques.
Record‑keeping principles and procedures.
Applicable federal, state, and local laws, codes, regulations, and ordinances, as well as industry standards and best practices relevant to the assigned area of responsibility.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Authority staff.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
ABILITIES
Perform on‑site property management duties including responding to urgent resident requests for assistance.
Perform specialized and technical eligibility and case management work with accuracy, speed, and minimal supervision.
Maintain confidentiality of sensitive personal information of applicants, current and former residents, and other matters affecting prospective and/or current applicants and tenants.
Maintain accurate files and records.
Make accurate arithmetic computations.
Prepare clear and concise reports, correspondence, and other written materials.
Effectively administer a variety of Housing Authority resident services and programs.
Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
Effectively represent the division and the Authority in meetings with governmental agencies, community groups, various businesses, professional, and regulatory organizations, and in meetings with individuals.
Use tact, initiative, prudence, and independent judgment within general policy, legal and procedural guidelines.
Independently organize work, set priorities, meet critical deadlines, and follow‑up on assignments.
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE Any combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.
Equal to completion of the twelfth (12th) grade.
Two (2) years of responsible experience in residential property management, housing assistance programs, or social services programs.
DESIRABLE QUALIFICATIONS
Experience utilizing software systems related to property management, housing management, and/or social services systems to determine public benefits.
Experience providing customer service to clients in the areas of property management, housing management, and/or social services.
Experience utilizing Yardi or a similar housing software program.
Experience utilizing Laserfiche or other digitizing software for records management and retention.
LICENSES AND CERTIFICATIONS
Possession of a valid California Driver’s License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out job‑related essential functions.
Possession of, or ability to obtain, Public Housing Rent Calculation certificate issued by Nan McKay & Associates.
EQUAL OPPORTUNITY Equal Opportunity Employer. The LACDA is an equal opportunity employer committed to valuing diversity in the workforce and fostering an inclusive workplace for all employees.
REASONABLE ACCOMMODATION Individuals with a disability may request reasonable accommodations under the Americans with Disabilities Act (ADA). Contact the LACDA Human Resources at (626) 586‑1687 or via email at hr.recruiter@lacda.org.
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS Physically, the position may require mobility, ability to lift up to 25 pounds, and occasional fieldwork involving stairs and ladders. The work environment includes standard office settings and on‑site property locations. Exposure to hazardous materials may occur. Appropriate safety equipment and training are provided.
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HOUSING MANAGEMENT DIVISION
$50,663.67 - $70,929.35 Annually (DOQ)
PLUS, FREE APARTMENT / RENT / UTILITIES
REGULAR POSITION
POSITION LOCATED IN SOUTH LOS ANGELES
POSITION OVERVIEW Under general supervision, oversees the day‑to‑day activities of assigned Authority owned/managed properties, including tenant relations, eligibility, recertification, lease compliance, maintenance, and office management; serves as the primary point of contact for tenants, landlords, and service providers; determines initial and continuing eligibility for Authority owned/managed housing programs and the Section 8 Housing Choice Voucher Program; maintains minimal vacancies; ensures adherence to Authority policies and procedures, local landlord/tenant laws, and safety codes; maintains manual and computerized records; and performs the essential functions described below.
Serves as an on‑site property manager of Authority owned/managed properties; oversees the day‑to‑day operations of assigned properties, including tenant relations, eligibility, recertification, lease compliance, and office management.
Determines initial and continuing eligibility for Authority owned/managed property programs in compliance with applicable federal, state, and Authority regulations, policies, and procedures; maintains appropriate caseload.
Performs interim and annual review of resident’s eligibility to remain on an appropriate Authority program; reviews changes in income and household composition; sends out appropriate requests for information; recalculates rent and prepares amendment to current lease as required; notifies residents of changes.
Accurately assigns tenant rental obligation in accordance with property/program income limits and regulations; runs rent reports for assigned property/properties; monitors and distributes delinquent rent notices to residents.
Coordinates and conducts interview processes with applicants and residents; accepts applications, schedules interviews, and screens applicants and residents; ensures applications, recertifications, and supporting documentation are accurate and up to date.
Enforces compliance with lease agreements, Authority regulations and various program rules; explains new or revised policies, procedures, laws or ordinances.
Participates in annual property inspections and conducts patio inspections to ensure adherence to established standards; receives maintenance requests from tenants and initiates works orders for resident and property repairs.
Organizes and prioritizes caseload to ensure that necessary actions are taken and processed within established timeframes.
Maintains positive tenant relations by providing prompt, courteous and accurate response to tenant issues; promotes and ensures compliance with Authority, property, and program policies and standards.
Composes, proofreads and processes a variety of documents including letters, newsletters, fliers, memoranda, and general correspondence; initiates and conducts informal counseling for those residents in violation of lease and/or program regulations; prepares evidence to support allegations; drafts summaries of conferences and results of hearings/conferences.
Maintains accurate and detailed records and files, including incident reports; updates information, researches discrepancies, and performs data entry; maintains documentation for property and case management activities.
Serves as a liaison with a variety of public and private organizations, community groups, and social service agencies to ensure resident needs are met and to promote self‑sufficiency and stability.
Maintains liaison with maintenance staff and contractors to maintain the upkeep of assigned properties and address specific maintenance needs or coordinate recurring maintenance inspections and services.
Provides courteous, respectful, honest, timely and professional communication and information to all Authority staff, program participants, visitors, and the general public; utilizes effective de‑escalation techniques as necessary.
Schedules, coordinates and facilitates a variety of staff, Agency and resident meetings and trainings; prepares and distributes agendas and informational packets, sets up meeting logistics; takes, transcribes and distributes minutes.
Responds to emergency situations and takes appropriate action including contacting/coordinating with other Authority staff, vendors, and/or emergency services.
Performs other related duties as assigned.
ESSENTIAL KNOWLEDGE AND ABILITIES
Principles and practices of tenant retention and relations.
Methods and practices used in housing assistance and/or social service programs.
Eligibility, recertification, and case management practices and procedures as they pertain to assigned housing assistance programs and services.
Basic interviewing techniques and principles.
Business letter writing and the standard format for reports and correspondence.
Business arithmetic and basic statistical techniques.
Record‑keeping principles and procedures.
Applicable federal, state, and local laws, codes, regulations, and ordinances, as well as industry standards and best practices relevant to the assigned area of responsibility.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Authority staff.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
ABILITIES
Perform on‑site property management duties including responding to urgent resident requests for assistance.
Perform specialized and technical eligibility and case management work with accuracy, speed, and minimal supervision.
Maintain confidentiality of sensitive personal information of applicants, current and former residents, and other matters affecting prospective and/or current applicants and tenants.
Maintain accurate files and records.
Make accurate arithmetic computations.
Prepare clear and concise reports, correspondence, and other written materials.
Effectively administer a variety of Housing Authority resident services and programs.
Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
Effectively represent the division and the Authority in meetings with governmental agencies, community groups, various businesses, professional, and regulatory organizations, and in meetings with individuals.
Use tact, initiative, prudence, and independent judgment within general policy, legal and procedural guidelines.
Independently organize work, set priorities, meet critical deadlines, and follow‑up on assignments.
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE Any combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.
Equal to completion of the twelfth (12th) grade.
Two (2) years of responsible experience in residential property management, housing assistance programs, or social services programs.
DESIRABLE QUALIFICATIONS
Experience utilizing software systems related to property management, housing management, and/or social services systems to determine public benefits.
Experience providing customer service to clients in the areas of property management, housing management, and/or social services.
Experience utilizing Yardi or a similar housing software program.
Experience utilizing Laserfiche or other digitizing software for records management and retention.
LICENSES AND CERTIFICATIONS
Possession of a valid California Driver’s License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out job‑related essential functions.
Possession of, or ability to obtain, Public Housing Rent Calculation certificate issued by Nan McKay & Associates.
EQUAL OPPORTUNITY Equal Opportunity Employer. The LACDA is an equal opportunity employer committed to valuing diversity in the workforce and fostering an inclusive workplace for all employees.
REASONABLE ACCOMMODATION Individuals with a disability may request reasonable accommodations under the Americans with Disabilities Act (ADA). Contact the LACDA Human Resources at (626) 586‑1687 or via email at hr.recruiter@lacda.org.
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS Physically, the position may require mobility, ability to lift up to 25 pounds, and occasional fieldwork involving stairs and ladders. The work environment includes standard office settings and on‑site property locations. Exposure to hazardous materials may occur. Appropriate safety equipment and training are provided.
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