Enterprise Customer Success Director
Nabla, New York, NY, United States
About Nabla
We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most—patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day. We’re at the start of an ambitious journey: ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows.
Job Overview We are seeking an experienced and dynamic Enterprise Customer Success Director to join our growing team. In this role, you will be the primary point of contact for our key accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback.
Key Responsibilities
Develop and maintain strong relationships with key enterprise accounts, understanding their needs and maximizing the impact of our product.
Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.
Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders.
Collaborate with the sales team to identify and secure expansion opportunities with existing customers.
Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.
Qualifications
6+ years of experience in customer success, account management, or a related role, preferably at a SaaS healthcare technology company.
Strong experience and understanding of the healthcare industry and the needs of clinicians.
Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders.
Strong analytical and problem‑solving skills, with the ability to identify issues and develop effective solutions.
Ability to quickly learn and understand complex technical products and explain them to non‑technical users. Experience with EHR integration is a plus.
Ability to thrive in a fast‑paced, dynamic startup environment and manage multiple priorities effectively.
Benefits
Competitive salary and stock options.
100% individual coverage for medical, dental, and vision insurance.
Unlimited paid time off and 11 national holidays.
Unlimited sick leave.
Paid parental leave.
$1,500 grant for home office equipment.
Full ownership of your time and schedule.
Life at Nabla When you become a part of our company, you join a team of excellence‑driven, curious, and genuinely kind individuals. We are committed to making clinicians’ lives easier and improving healthcare experiences for everyone. We love having fun as much as we love work: active #nablabla and #feature-show-off channels, regular team exercise, off‑sites in cities like NY, Paris, San Francisco, and many more.
Our Values at Nabla
Excellence, humility, growth, and inclusion.
Daily Work Culture
Every day is a new chance to excel; we urge continuous improvement and learning.
Stay humble; collective success > individual achievements.
Feedback is a gift; we embrace and act on it.
Committed to diversity and inclusion; we welcome applicants from diverse backgrounds.
Equal Opportunity Employer We are an equal‑opportunity employer. We actively seek and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.
Recruitment Safety Notice There is an active employment scam that uses Nabla to collect personal information. If you’re contacted by a Nabla recruiter, ensure he/she truly represents Nabla and is using a nabla.com email address. We will never ask for money or credit card details during the recruitment process. Please use the official hiring platform for all applications and be cautious of suspicious activity.
Unsolicited CVs Policy Nabla does not accept unsolicited CVs from recruiters or employment agencies in response to the Nabla Careers page or a Nabla social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed the property of Nabla.
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Job Overview We are seeking an experienced and dynamic Enterprise Customer Success Director to join our growing team. In this role, you will be the primary point of contact for our key accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback.
Key Responsibilities
Develop and maintain strong relationships with key enterprise accounts, understanding their needs and maximizing the impact of our product.
Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.
Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders.
Collaborate with the sales team to identify and secure expansion opportunities with existing customers.
Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.
Qualifications
6+ years of experience in customer success, account management, or a related role, preferably at a SaaS healthcare technology company.
Strong experience and understanding of the healthcare industry and the needs of clinicians.
Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders.
Strong analytical and problem‑solving skills, with the ability to identify issues and develop effective solutions.
Ability to quickly learn and understand complex technical products and explain them to non‑technical users. Experience with EHR integration is a plus.
Ability to thrive in a fast‑paced, dynamic startup environment and manage multiple priorities effectively.
Benefits
Competitive salary and stock options.
100% individual coverage for medical, dental, and vision insurance.
Unlimited paid time off and 11 national holidays.
Unlimited sick leave.
Paid parental leave.
$1,500 grant for home office equipment.
Full ownership of your time and schedule.
Life at Nabla When you become a part of our company, you join a team of excellence‑driven, curious, and genuinely kind individuals. We are committed to making clinicians’ lives easier and improving healthcare experiences for everyone. We love having fun as much as we love work: active #nablabla and #feature-show-off channels, regular team exercise, off‑sites in cities like NY, Paris, San Francisco, and many more.
Our Values at Nabla
Excellence, humility, growth, and inclusion.
Daily Work Culture
Every day is a new chance to excel; we urge continuous improvement and learning.
Stay humble; collective success > individual achievements.
Feedback is a gift; we embrace and act on it.
Committed to diversity and inclusion; we welcome applicants from diverse backgrounds.
Equal Opportunity Employer We are an equal‑opportunity employer. We actively seek and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.
Recruitment Safety Notice There is an active employment scam that uses Nabla to collect personal information. If you’re contacted by a Nabla recruiter, ensure he/she truly represents Nabla and is using a nabla.com email address. We will never ask for money or credit card details during the recruitment process. Please use the official hiring platform for all applications and be cautious of suspicious activity.
Unsolicited CVs Policy Nabla does not accept unsolicited CVs from recruiters or employment agencies in response to the Nabla Careers page or a Nabla social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed the property of Nabla.
#J-18808-Ljbffr