Collision Estimator
Mobile Auto Solutions, LLC, Denver, CO, United States
The Estimator’s primary responsibility is to provide an exceptional and successful customer experience by creating estimates and coordinating repair needs for customers, including all communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and parts replacement, and plays a pivotal role in achieving the repair facility’s KPIs while ensuring compliance with insurance client requirements.
Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Have an understanding of all required insurance programs and procedures.
Participate in daily “production walks” with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store's KPIs by maximizing role performance.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education and/or Experience Required
Knowledge of Repairs and OE Guidelines.
High School Diploma or equivalent.
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s minimum of 1-year experience.
Willingness to complete I-CAR Training.
Valid Driver’s License.
Required Skills/Abilities
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s minimum of 1-year experience.
Willingness to complete I-CAR Training.
Valid Driver’s License.
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans.
2 weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week.
6 paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer‑paid short‑term disability & life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non‑prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option available.
Compensation Details Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $59,772 – 85,388 per year. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.
Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply.
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Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Have an understanding of all required insurance programs and procedures.
Participate in daily “production walks” with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store's KPIs by maximizing role performance.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education and/or Experience Required
Knowledge of Repairs and OE Guidelines.
High School Diploma or equivalent.
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s minimum of 1-year experience.
Willingness to complete I-CAR Training.
Valid Driver’s License.
Required Skills/Abilities
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s minimum of 1-year experience.
Willingness to complete I-CAR Training.
Valid Driver’s License.
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans.
2 weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week.
6 paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer‑paid short‑term disability & life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non‑prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option available.
Compensation Details Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $59,772 – 85,388 per year. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.
Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply.
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