Senior Account Supervisor, Crisis and Issues Management
Zeno Group, New York, NY, United States
Job Description
Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our “Fearless Pursuit of the Unexpected,” we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.
Senior Account Supervisor, Crisis & Issues As a Senior Account Supervisor, Crisis & Issues at Zeno, you will collaborate with your team and the larger integrated agency team, work with senior team members to provide sound counsel and recommendations to clients, and drive results inclusive of traditional and emerging public relations tactics. You’ll develop a comprehensive understanding of your accounts – their business, products, markets, and industry influencers. The Senior Account Supervisor will work closely with senior-level team members to implement reputation management programs for Zeno clients across the U.S. You will be responsible for managing the overall quality of projects and adherence to budgets. You will work as part of a team on a variety of accounts, in industry sectors such as consumer, technology, professional services and business-to-business, but will be expected to be comfortable leading projects and directing and mentoring staff when appropriate.
About The Role
Collaborate with teams, provide strategic counsel and recommendations to our clients, and drive results inclusive of traditional and emerging public relations tactics.
Demonstrate writing excellence when crafting internal and client correspondence.
Initiate the new business process and play an active role in cross-practice and cross-office pitches.
Adhere to the financial and operational requirements of multiple accounts simultaneously, ensuring quality work, and deadline and budget adherence.
Serve as daily mid to junior level client contact on multiple accounts simultaneously.
Set and lead media relations, including outreach plan creation, executive thought‑leadership planning, materials drafting, event management, effective pitching and training of spokespersons on speeches and presentations and growth of contact network.
Supervise junior staff by mentoring, motivating, coaching, consistently providing feedback, holding them accountable, and conducting their semi‑annual reviews.
Track deliverables against multiple media plans and organize the internal Zeno pitch team.
About You
6+ years of PR experience in an agency or similar environment.
2+ years of experience in Crisis & Issues, Corporate Affairs, or Public Relations.
Ability to make effective recommendations to mid‑level clients.
Ability to lead the execution of all client‑related projects.
Ability to manage projects and direct team members.
Ability to think strategically about resources and client deliverables.
A collaborative spirit with a results‑driven attitude.
Demonstrated ability to multi‑task, delegate, and manage assignments while accurately evaluating the work of others.
Demonstrated the ability to think strategically, creatively and holistically about client programs.
Be fearless in presenting a point of view in brainstorms.
Experience managing multiple client contacts.
Familiarity with best‑practice communications tactics and PR tools.
Passion for learning new businesses and taking on challenges.
Proven success in building relationships with members of the media and driving results for clients.
Pay Range: $105,000-125,000 USD/yr
Level 06: An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region‑specific benefits.
About Our Benefits Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long‑term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best‑in‑class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self‑care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non‑temporary employees in the US.
Zeno Group, Inc. provides equal employment opportunities to applicants and employees. Employment decisions are made on the basis of job‑related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law. We invite all applicants to voluntarily self‑identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. If you want more information about any of the sections, please check with a company representative.
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Senior Account Supervisor, Crisis & Issues As a Senior Account Supervisor, Crisis & Issues at Zeno, you will collaborate with your team and the larger integrated agency team, work with senior team members to provide sound counsel and recommendations to clients, and drive results inclusive of traditional and emerging public relations tactics. You’ll develop a comprehensive understanding of your accounts – their business, products, markets, and industry influencers. The Senior Account Supervisor will work closely with senior-level team members to implement reputation management programs for Zeno clients across the U.S. You will be responsible for managing the overall quality of projects and adherence to budgets. You will work as part of a team on a variety of accounts, in industry sectors such as consumer, technology, professional services and business-to-business, but will be expected to be comfortable leading projects and directing and mentoring staff when appropriate.
About The Role
Collaborate with teams, provide strategic counsel and recommendations to our clients, and drive results inclusive of traditional and emerging public relations tactics.
Demonstrate writing excellence when crafting internal and client correspondence.
Initiate the new business process and play an active role in cross-practice and cross-office pitches.
Adhere to the financial and operational requirements of multiple accounts simultaneously, ensuring quality work, and deadline and budget adherence.
Serve as daily mid to junior level client contact on multiple accounts simultaneously.
Set and lead media relations, including outreach plan creation, executive thought‑leadership planning, materials drafting, event management, effective pitching and training of spokespersons on speeches and presentations and growth of contact network.
Supervise junior staff by mentoring, motivating, coaching, consistently providing feedback, holding them accountable, and conducting their semi‑annual reviews.
Track deliverables against multiple media plans and organize the internal Zeno pitch team.
About You
6+ years of PR experience in an agency or similar environment.
2+ years of experience in Crisis & Issues, Corporate Affairs, or Public Relations.
Ability to make effective recommendations to mid‑level clients.
Ability to lead the execution of all client‑related projects.
Ability to manage projects and direct team members.
Ability to think strategically about resources and client deliverables.
A collaborative spirit with a results‑driven attitude.
Demonstrated ability to multi‑task, delegate, and manage assignments while accurately evaluating the work of others.
Demonstrated the ability to think strategically, creatively and holistically about client programs.
Be fearless in presenting a point of view in brainstorms.
Experience managing multiple client contacts.
Familiarity with best‑practice communications tactics and PR tools.
Passion for learning new businesses and taking on challenges.
Proven success in building relationships with members of the media and driving results for clients.
Pay Range: $105,000-125,000 USD/yr
Level 06: An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region‑specific benefits.
About Our Benefits Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long‑term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best‑in‑class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self‑care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non‑temporary employees in the US.
Zeno Group, Inc. provides equal employment opportunities to applicants and employees. Employment decisions are made on the basis of job‑related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law. We invite all applicants to voluntarily self‑identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. If you want more information about any of the sections, please check with a company representative.
#J-18808-Ljbffr