Assistant Account Manager Salinas, CA
ESR Healthcare, Salinas, CA, United States
Assistant Account Manager
Provide day-to-day support to Account Managers and Customers as a member of the Account Management Team. Essential duties and responsibilities include the following and other duties as may be assigned: Customer Support: Assists the Account Managers to provide day-to-day customer support; troubleshoots customer issues Order Processing: Processes order changes and updates; processes orders as needed, including checking notes; dispatches carriers; communicates order discrepancies; sends pre and final manifests (order confirmations); handles transportation and dispatch issues; processes credits, rejections and protections Process Improvement: Contributes to process improvement as opportunities arise. Assists in other ways, problem solving, as needed General Requirements: Establishes and maintains effective channels of communications with co-workers and business contacts; possesses knowledge of clerical/administrative practices with a high level of skill in customer support; is organized, self-motivated, enthusiastic, dependable, detail-oriented and driven by excellence; is able to adjust tasks in accordance with changing deadlines and priorities; maintains a belief in working as a supportive and cohesive team Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum 2 years college preferred. Must be computer literate with personal computers with the ability to quickly learn company software Language Skills: Ability to respond to basic inquiries from the public, co-workers and business affiliates; ability to read and write accurate memos and correspondence Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations Reasoning Ability: Ability to define problems, establish facts and apply company policies and procedures General Job Performance Standards: Quantity of Work
Accomplishes an appropriate volume of satisfactory work under normal conditions. Quality of Work
Consistently demonstrates accuracy, thoroughness, neatness and dependability. Timeliness
Completes assignments on or ahead of schedule. Ability to Learn New Duties
Interprets and learns from new situations. Teamwork
Builds an environment that fosters teamwork through positive and supportive cooperation. Job Commitment
Performs expected and unexpected tasks; demonstrate tenacity in completing tasks. Attendance & Punctuality
Shows daily ability to be at work at scheduled time, including returning on time after breaks, meal periods and other authorized absences from work Working Conditions: The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Approximately 95% of the time performing job duties is spent indoors, within a standard office environment. Approximately 90% of the time is spent on the computer and telephone. Noise level in the work environment is usually moderate Physical Demands: Continuously: sit, reach with hands and arms, see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; key (i.e., computer, calculator, telephone). Occasionally: copier, fax, and 10-key calculator. Continuously: writing instruments, computer and telephone Working Place: Salinas, California, United States Company: ESR Healthcare
Provide day-to-day support to Account Managers and Customers as a member of the Account Management Team. Essential duties and responsibilities include the following and other duties as may be assigned: Customer Support: Assists the Account Managers to provide day-to-day customer support; troubleshoots customer issues Order Processing: Processes order changes and updates; processes orders as needed, including checking notes; dispatches carriers; communicates order discrepancies; sends pre and final manifests (order confirmations); handles transportation and dispatch issues; processes credits, rejections and protections Process Improvement: Contributes to process improvement as opportunities arise. Assists in other ways, problem solving, as needed General Requirements: Establishes and maintains effective channels of communications with co-workers and business contacts; possesses knowledge of clerical/administrative practices with a high level of skill in customer support; is organized, self-motivated, enthusiastic, dependable, detail-oriented and driven by excellence; is able to adjust tasks in accordance with changing deadlines and priorities; maintains a belief in working as a supportive and cohesive team Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum 2 years college preferred. Must be computer literate with personal computers with the ability to quickly learn company software Language Skills: Ability to respond to basic inquiries from the public, co-workers and business affiliates; ability to read and write accurate memos and correspondence Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations Reasoning Ability: Ability to define problems, establish facts and apply company policies and procedures General Job Performance Standards: Quantity of Work
Accomplishes an appropriate volume of satisfactory work under normal conditions. Quality of Work
Consistently demonstrates accuracy, thoroughness, neatness and dependability. Timeliness
Completes assignments on or ahead of schedule. Ability to Learn New Duties
Interprets and learns from new situations. Teamwork
Builds an environment that fosters teamwork through positive and supportive cooperation. Job Commitment
Performs expected and unexpected tasks; demonstrate tenacity in completing tasks. Attendance & Punctuality
Shows daily ability to be at work at scheduled time, including returning on time after breaks, meal periods and other authorized absences from work Working Conditions: The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Approximately 95% of the time performing job duties is spent indoors, within a standard office environment. Approximately 90% of the time is spent on the computer and telephone. Noise level in the work environment is usually moderate Physical Demands: Continuously: sit, reach with hands and arms, see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; key (i.e., computer, calculator, telephone). Occasionally: copier, fax, and 10-key calculator. Continuously: writing instruments, computer and telephone Working Place: Salinas, California, United States Company: ESR Healthcare