Customer Support Representative
Kelly, Johnston, IA, United States
Customer Support Representative
We at Kelly hear you, and we're here for you! We're seeking a Customer Support Representative to work at a leading organization in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Compensation: $18.78/hour (Contract for 1-year) Shift: Support hours fall between 7am
6pm CST, Monday
Friday and 8 am
12 pm CST, Saturday. Schedule may include occasional holidays and overtime based on the needs of the business. Candidate must be available to work any 8-hour shift within these hours. Why you should apply to be Customer Support Representative: Competitive hourly pay rate with eligibility for a $1,000 retention bonus at 6 months and an additional $1,000 bonus upon successful completion of assignment. Opportunity to gain valuable experience with a leading organization in a supportive, growth-focused environment. Exposure to advanced customer support practices, digital communications, and CRM systems. Temporary, project-based rolegreat for building your resume and exploring future opportunities. What's a typical day as Customer Support Representative? You'll be: Providing advanced product and service information, responding to customer and channel partner inquiries, and addressing moderately complex policies, issues, and concerns. Recording and processing custom or special orders, coordinating delivery with internal teams. Responding promptly to escalated issues, providing managerial approvals as required. Conducting customer outreach via phone or in-person to build and strengthen relationships. Acting as the first point of contact for resolving customer queries and complaints. Scheduling and documenting follow-up actions in the CRM system to support retention and business development. Interviewing customers to clarify requirements and making detailed notes for client needs. Delivering exceptional service to encourage continued use of products and services. Staying updated on company policies, relevant regulations, and industry best practices. This job might be an outstanding fit if you: Have post-secondary non-tertiary education. Bring 1 to 3 years of experience in a customer support or similar role, preferably with digital communications and CRM systems. Are customer-focused, able to build rapport, and skilled in managing challenging conversations. Can work independently, follow multilevel scripts, and handle complex customer needs. Are available for any 8-hour shift during support hours, including occasional overtime or holidays as business needs require. Are interested in a contingent/temporary assignment with no immediate expectation of transition to full-time employment. Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worryeven if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative today!
We at Kelly hear you, and we're here for you! We're seeking a Customer Support Representative to work at a leading organization in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Compensation: $18.78/hour (Contract for 1-year) Shift: Support hours fall between 7am
6pm CST, Monday
Friday and 8 am
12 pm CST, Saturday. Schedule may include occasional holidays and overtime based on the needs of the business. Candidate must be available to work any 8-hour shift within these hours. Why you should apply to be Customer Support Representative: Competitive hourly pay rate with eligibility for a $1,000 retention bonus at 6 months and an additional $1,000 bonus upon successful completion of assignment. Opportunity to gain valuable experience with a leading organization in a supportive, growth-focused environment. Exposure to advanced customer support practices, digital communications, and CRM systems. Temporary, project-based rolegreat for building your resume and exploring future opportunities. What's a typical day as Customer Support Representative? You'll be: Providing advanced product and service information, responding to customer and channel partner inquiries, and addressing moderately complex policies, issues, and concerns. Recording and processing custom or special orders, coordinating delivery with internal teams. Responding promptly to escalated issues, providing managerial approvals as required. Conducting customer outreach via phone or in-person to build and strengthen relationships. Acting as the first point of contact for resolving customer queries and complaints. Scheduling and documenting follow-up actions in the CRM system to support retention and business development. Interviewing customers to clarify requirements and making detailed notes for client needs. Delivering exceptional service to encourage continued use of products and services. Staying updated on company policies, relevant regulations, and industry best practices. This job might be an outstanding fit if you: Have post-secondary non-tertiary education. Bring 1 to 3 years of experience in a customer support or similar role, preferably with digital communications and CRM systems. Are customer-focused, able to build rapport, and skilled in managing challenging conversations. Can work independently, follow multilevel scripts, and handle complex customer needs. Are available for any 8-hour shift during support hours, including occasional overtime or holidays as business needs require. Are interested in a contingent/temporary assignment with no immediate expectation of transition to full-time employment. Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worryeven if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative today!