Customer Service Representative
LHH, Fort Worth, TX, United States
Customer Service Representative
Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner Resolve customer concerns, complaints, and service issues while maintaining a high level of satisfaction Accurately document customer interactions, transactions, and resolutions in internal systems Process orders, returns, exchanges, or account updates as needed Provide clear, accurate information about products, services, policies, and procedures Escalate complex issues to appropriate internal teams when necessary Follow established service standards, workflows, and quality guidelines Collaborate with team members and other departments to improve customer experience Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction Pay Details: $16.00 to $18.00 per hour Search managed by: Maddie Weinstock Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner Resolve customer concerns, complaints, and service issues while maintaining a high level of satisfaction Accurately document customer interactions, transactions, and resolutions in internal systems Process orders, returns, exchanges, or account updates as needed Provide clear, accurate information about products, services, policies, and procedures Escalate complex issues to appropriate internal teams when necessary Follow established service standards, workflows, and quality guidelines Collaborate with team members and other departments to improve customer experience Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction Pay Details: $16.00 to $18.00 per hour Search managed by: Maddie Weinstock Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply