Customer Service Representative
Unicon Pharma Inc, Atlanta, GA, United States
Key Responsibilities
Handle inbound & outbound calls/emails in English and Spanish Assist residents, applicants, and prospects with queries Resolve issues as per process and quality standards Document customer interactions and track resolutions Follow company policies and escalate critical issues when needed Ensure excellent customer experience and satisfaction Requirements
Fluent in
English & Spanish (spoken & written) Minimum
6 months of customer service / call center experience Strong communication, empathy, and problem-solving skills Open to
onsite work in Atlanta
and flexible shifts
#J-18808-Ljbffr
Handle inbound & outbound calls/emails in English and Spanish Assist residents, applicants, and prospects with queries Resolve issues as per process and quality standards Document customer interactions and track resolutions Follow company policies and escalate critical issues when needed Ensure excellent customer experience and satisfaction Requirements
Fluent in
English & Spanish (spoken & written) Minimum
6 months of customer service / call center experience Strong communication, empathy, and problem-solving skills Open to
onsite work in Atlanta
and flexible shifts
#J-18808-Ljbffr