Customer Service Representative

Role: Bilingual Customer Support Agent (English & Spanish) Key Responsibilities: Handle inbound & outbound calls/emails in English and Spanish Assist residents, applicants, and prospects with queries Resolve issues as per process and quality standards Document customer interactions and track resolutions Follow company policies and escalate critical issues when needed Ensure excellent customer experience and satisfaction Requirements: Fluent in

English & Spanish (spoken & written) Minimum

6 months of customer service / call center experience Strong communication, empathy, and problem-solving skills Comfortable handling high-volume calls Open to

onsite work in Atlanta

and flexible shifts