Customer Service Representative
USA Jobs, Kenosha, WI, United States
Customer Service Representative
Overview Customer service representatives interface directly with customers, assisting them with product information, selection and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service, the position includes broad responsibility for basic account procedures and supporting various telephone campaigns. Responsibilities Receive incoming phone calls, faxes and internet orders from customers and enter into order entry system. Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc. Maintain an excellent understanding of the various program product offerings and suppliers. Present customer with new program offerings, websites and promotions offered by SBS. Issue purchase orders to meet all customer orders as needed. Interact with authorized suppliers when technical data or answers are needed for customer. Support outgoing telemarketing campaigns as needed. Drive cross-training to support all programs effectively. Communicate clearly with customers while remaining sensitive to the ongoing conversations in the call center. Qualifications Job Qualifications Must possess excellent communication skills Have the ability to consistently maintain a professional and positive attitude when dealing with customers Multi-task with accuracy and promptness in a busy call center environment Computer skills: basic knowledge of Microsoft Office Call center customer service experience Product knowledge or aptitude for technical automotive applications of tools and equipment Ability to interface cooperatively with the customer service team and all related departments. Associate degree, equivalent or two years related experience Position Competencies Proficient data entry Good communication skills Microsoft Office - basic understanding Understanding of basic accounting procedures Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service solutions for professional users.
Overview Customer service representatives interface directly with customers, assisting them with product information, selection and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service, the position includes broad responsibility for basic account procedures and supporting various telephone campaigns. Responsibilities Receive incoming phone calls, faxes and internet orders from customers and enter into order entry system. Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc. Maintain an excellent understanding of the various program product offerings and suppliers. Present customer with new program offerings, websites and promotions offered by SBS. Issue purchase orders to meet all customer orders as needed. Interact with authorized suppliers when technical data or answers are needed for customer. Support outgoing telemarketing campaigns as needed. Drive cross-training to support all programs effectively. Communicate clearly with customers while remaining sensitive to the ongoing conversations in the call center. Qualifications Job Qualifications Must possess excellent communication skills Have the ability to consistently maintain a professional and positive attitude when dealing with customers Multi-task with accuracy and promptness in a busy call center environment Computer skills: basic knowledge of Microsoft Office Call center customer service experience Product knowledge or aptitude for technical automotive applications of tools and equipment Ability to interface cooperatively with the customer service team and all related departments. Associate degree, equivalent or two years related experience Position Competencies Proficient data entry Good communication skills Microsoft Office - basic understanding Understanding of basic accounting procedures Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service solutions for professional users.