Account Support Specialist
HESCO (Industrial Automation & Networking), Rocky Hill, CT, United States
Account Support Specialist
The Account Support Specialist plays a key role in supporting daily sales operations by delivering exceptional customer service and facilitating smooth communication between internal teams and external partners. This position serves as a liaison between customers, vendors, and the Sales team to ensure accurate order processing, timely responses to inquiries, and overall satisfaction throughout the sales cycle. The ideal candidate will be detail-oriented, proactive, and comfortable managing multiple tasks in a fast-paced environment. Key responsibilities include: Processing customer quotes, orders, modifications, and cancellations received via phone or email ensuring accuracy and prompt handling Partnering closely with Sales to ensure a seamless customer experience and drive satisfaction Monitoring and analyzing system-generated reports to proactively track open orders and quotes, taking necessary action to resolve delays or issues Maintaining and managing the ERP system's backorder report to ensure timely updates and accuracy Assisting in the upkeep and accuracy of the CRM system, supporting both Inside Sales and Account Support functions Serving as the primary internal point of contact for customers, collaborating cross-functionally with Sales, Operations, Finance, and the Warehouse to ensure a seamless customer experience Investigating and processing customer non-conformances, implementing immediate actions to resolve issues and maintain satisfaction Consistently demonstrating HESCO's core values: Passion, Respect, Initiative, Dependability, and Ethical the foundation of our culture and commitment Participating in internal and vendor-led training to stay current on industry products, technologies, and systems Providing support to walk-in customers, offering knowledgeable and courteous service Developing a solid understanding of the technical specifications and application use of key products and solutions Requirements: High school diploma required; Bachelor's degree is preferred, however relevant experience and strong industry knowledge may be considered in its place Proficient in Microsoft Outlook, Teams, Word, and Excel, with the ability to perform basic computer tasks efficiently Demonstrated ability to work effectively both independently and as part of a collaborative team Strong problem-solving skills with the ability to remain objective, fair, and solution-focused Capable of managing workload efficiently while maintaining a high level of organization and accuracy Detail-oriented with a commitment to thorough and precise work Experience with ERP and CRM systems is preferred Familiarity with electrical products is a plus Ability to foster and maintain positive, productive working relationships with colleagues, customers, and vendors Work Schedule: Full-time position Monday through Friday 8:00 a.m. to 5:00 p.m. Fully in-office About HESCO: HESCO is a trusted leader in industrial automation, committed to delivering exceptional service and innovative solutions. We provide a supportive and inclusive work environment where employees are encouraged to grow and succeed.
The Account Support Specialist plays a key role in supporting daily sales operations by delivering exceptional customer service and facilitating smooth communication between internal teams and external partners. This position serves as a liaison between customers, vendors, and the Sales team to ensure accurate order processing, timely responses to inquiries, and overall satisfaction throughout the sales cycle. The ideal candidate will be detail-oriented, proactive, and comfortable managing multiple tasks in a fast-paced environment. Key responsibilities include: Processing customer quotes, orders, modifications, and cancellations received via phone or email ensuring accuracy and prompt handling Partnering closely with Sales to ensure a seamless customer experience and drive satisfaction Monitoring and analyzing system-generated reports to proactively track open orders and quotes, taking necessary action to resolve delays or issues Maintaining and managing the ERP system's backorder report to ensure timely updates and accuracy Assisting in the upkeep and accuracy of the CRM system, supporting both Inside Sales and Account Support functions Serving as the primary internal point of contact for customers, collaborating cross-functionally with Sales, Operations, Finance, and the Warehouse to ensure a seamless customer experience Investigating and processing customer non-conformances, implementing immediate actions to resolve issues and maintain satisfaction Consistently demonstrating HESCO's core values: Passion, Respect, Initiative, Dependability, and Ethical the foundation of our culture and commitment Participating in internal and vendor-led training to stay current on industry products, technologies, and systems Providing support to walk-in customers, offering knowledgeable and courteous service Developing a solid understanding of the technical specifications and application use of key products and solutions Requirements: High school diploma required; Bachelor's degree is preferred, however relevant experience and strong industry knowledge may be considered in its place Proficient in Microsoft Outlook, Teams, Word, and Excel, with the ability to perform basic computer tasks efficiently Demonstrated ability to work effectively both independently and as part of a collaborative team Strong problem-solving skills with the ability to remain objective, fair, and solution-focused Capable of managing workload efficiently while maintaining a high level of organization and accuracy Detail-oriented with a commitment to thorough and precise work Experience with ERP and CRM systems is preferred Familiarity with electrical products is a plus Ability to foster and maintain positive, productive working relationships with colleagues, customers, and vendors Work Schedule: Full-time position Monday through Friday 8:00 a.m. to 5:00 p.m. Fully in-office About HESCO: HESCO is a trusted leader in industrial automation, committed to delivering exceptional service and innovative solutions. We provide a supportive and inclusive work environment where employees are encouraged to grow and succeed.