Commercial Operations Analyst (all genders)
Lucanet, New Bremen, OH, United States
About Us
Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy‑to‑use and out‑of‑the‑box SaaS platform to lead with ease. We are a team of 850+ people worldwide and foster a culture of kindness, integrity, and continuous improvement.
The Role As a
Commercial Operations Analyst
at Lucanet, you will play a pivotal role in the Revenue Architecture & Operations team. Your responsibilities include driving deal quality, velocity, and commercial discipline through scalable Deal Desk operations and consistent enforcement of pricing and approval policies across all markets.
What You’ll Do Deal Desk Operations & CPQ Excellence
Manage daily Deal Desk operations including quote reviews, pricing support, approval case management, and proactive deal owner guidance.
Own and continuously improve CPQ workflows, validations, and guardrails to reduce errors, rework, and deal cycle friction.
Facilitate Deal Desk office hours and serve as the primary point of contact for deal owners with commercial questions.
Support manual quote creation and complex deal structuring for non‑standard scenarios (multi‑year, ramp deals, migration pricing, partner deals).
Monitor deal quality patterns and proactively identify recurring issues for systemic resolution.
Commercial Policy & Approval Governance
Support design and implementation of multi‑level approval processes including discount tiers, deal size thresholds, terms governance, and escalation paths.
Maintain and enforce unified commercial policies covering discount rules, pricing uplifts, payment terms, migration pricing, and special cases across all markets.
Create and maintain commercial policy documentation, cheat sheets, and seller‑facing guidance materials in alignment with Enablement.
Monitor approval quality and compliance patterns, running reinforcement sessions for sellers and managers.
Cross‑Functional Process Design & Optimization
Support mapping, documentation, and optimization of revenue processes across GTM functions, with a focus on the commercial and deal lifecycle stages.
Assist in designing and implementing SLAs and performance standards for deal‑related processes including speed‑to‑quote, approval turnaround, and handoff timing.
Help eliminate process friction and improve cross‑functional handoff efficiency between Sales, Legal, Finance, Order Management, and post‑sale teams.
Contribute to broader Revenue Process Excellence initiatives as needed, including lead‑to‑close process improvements, territory design support, and forecasting cadence optimization.
Packaging, Pricing & Product Alignment
Support packaging and pricing operationalization in Salesforce CPQ or similar technologies.
Serve as the interface between the Product team and GTM on pricing and packaging alignment, ensuring commercial operations involvement.
Partner with Revenue Technology & GTM Engineering on all system changes concerning the quote and CPQ processes.
Process Documentation, Training & Quality Management
Create and maintain Deal Desk playbooks, templates, and standard operating procedures including deal strategy documents, war room prep guides, and rationale templates.
Support the creation of commercial training materials in coordination with Enablement teams.
Support onboarding of new sellers on commercial processes, pricing logic, and Deal Desk workflows.
Contribute to the broader process documentation and compliance program, ensuring commercial processes are captured, maintained, and auditable.
Monitor process compliance and support continuous improvement initiatives based on performance data and stakeholder feedback.
What You Bring to the Table Education & Experience
Bachelor’s degree in Business Administration, Finance, Economics, or related field.
2–4 years of experience in Deal Desk, Sales Operations, Commercial Operations, Revenue Operations, or a related analytical/operations role, ideally in B2B SaaS environments.
Understanding of B2B SaaS commercial models including subscription pricing, multi‑year deal structures, professional services pricing, and migration scenarios.
Technical Skills
Strong proficiency in Salesforce, particularly the quote object, approval processes, and CPQ.
Analytical capabilities to identify deal quality patterns, pricing compliance issues, and process bottlenecks from commercial data.
Experience with commercial reporting, deal analytics, and process performance measurement (Excel, BI tools).
Familiarity with process mapping tools, workflow design, and SLA management frameworks.
Core Competencies
Commercial acumen with solid understanding of deal economics, discount impact, and pricing strategy.
Process‑oriented mindset with the ability to identify inefficiencies and design scalable solutions across cross‑functional workflows.
Cross‑functional collaboration skills to coordinate effectively with Sales, Legal, Finance, Order Management, Product, and post‑sale teams.
Strong communication skills to guide deal owners, present commercial insights, facilitate training sessions, and document processes clearly.
Ownership mentality: proactively identifies issues, proposes solutions, and drives implementation without waiting to be asked.
Attention to detail and commitment to data accuracy in commercial operations and process documentation.
Customer journey understanding with focus on optimizing end‑to‑end experience and conversion efficiency.
Language Requirements
Fluent English (written and verbal) for effective communication with diverse international stakeholders.
Perks at Work
LucaFlex – Flexible working model allowing you to plan working hours and location according to your needs.
Work from Abroad – Up to 90 workdays outside your home country with support from our partner Workflex.
Team Spirit – Celebrating teamwork and shared achievements.
Learning & Development – Dedicated time, resources, and budget for personal and professional growth.
LucaNet Engage – Targeted feedback process for personal and professional development.
LucaNet Do Good – Paid volunteer time for individual or team initiatives.
Health & Wellbeing – Tailored health programs, subsidies for sports, mental health support, and counseling.
Generous leave policy – Encouragement to take time off to relax, travel, and recharge.
Compensation & Company Pension Plan – Equal pay and company pension plan allowances.
Discounts – Various discounts from external corporate benefits partners.
Inclusive Workplace Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability status, you are welcome at Lucanet just as you are. Recruitment is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
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The Role As a
Commercial Operations Analyst
at Lucanet, you will play a pivotal role in the Revenue Architecture & Operations team. Your responsibilities include driving deal quality, velocity, and commercial discipline through scalable Deal Desk operations and consistent enforcement of pricing and approval policies across all markets.
What You’ll Do Deal Desk Operations & CPQ Excellence
Manage daily Deal Desk operations including quote reviews, pricing support, approval case management, and proactive deal owner guidance.
Own and continuously improve CPQ workflows, validations, and guardrails to reduce errors, rework, and deal cycle friction.
Facilitate Deal Desk office hours and serve as the primary point of contact for deal owners with commercial questions.
Support manual quote creation and complex deal structuring for non‑standard scenarios (multi‑year, ramp deals, migration pricing, partner deals).
Monitor deal quality patterns and proactively identify recurring issues for systemic resolution.
Commercial Policy & Approval Governance
Support design and implementation of multi‑level approval processes including discount tiers, deal size thresholds, terms governance, and escalation paths.
Maintain and enforce unified commercial policies covering discount rules, pricing uplifts, payment terms, migration pricing, and special cases across all markets.
Create and maintain commercial policy documentation, cheat sheets, and seller‑facing guidance materials in alignment with Enablement.
Monitor approval quality and compliance patterns, running reinforcement sessions for sellers and managers.
Cross‑Functional Process Design & Optimization
Support mapping, documentation, and optimization of revenue processes across GTM functions, with a focus on the commercial and deal lifecycle stages.
Assist in designing and implementing SLAs and performance standards for deal‑related processes including speed‑to‑quote, approval turnaround, and handoff timing.
Help eliminate process friction and improve cross‑functional handoff efficiency between Sales, Legal, Finance, Order Management, and post‑sale teams.
Contribute to broader Revenue Process Excellence initiatives as needed, including lead‑to‑close process improvements, territory design support, and forecasting cadence optimization.
Packaging, Pricing & Product Alignment
Support packaging and pricing operationalization in Salesforce CPQ or similar technologies.
Serve as the interface between the Product team and GTM on pricing and packaging alignment, ensuring commercial operations involvement.
Partner with Revenue Technology & GTM Engineering on all system changes concerning the quote and CPQ processes.
Process Documentation, Training & Quality Management
Create and maintain Deal Desk playbooks, templates, and standard operating procedures including deal strategy documents, war room prep guides, and rationale templates.
Support the creation of commercial training materials in coordination with Enablement teams.
Support onboarding of new sellers on commercial processes, pricing logic, and Deal Desk workflows.
Contribute to the broader process documentation and compliance program, ensuring commercial processes are captured, maintained, and auditable.
Monitor process compliance and support continuous improvement initiatives based on performance data and stakeholder feedback.
What You Bring to the Table Education & Experience
Bachelor’s degree in Business Administration, Finance, Economics, or related field.
2–4 years of experience in Deal Desk, Sales Operations, Commercial Operations, Revenue Operations, or a related analytical/operations role, ideally in B2B SaaS environments.
Understanding of B2B SaaS commercial models including subscription pricing, multi‑year deal structures, professional services pricing, and migration scenarios.
Technical Skills
Strong proficiency in Salesforce, particularly the quote object, approval processes, and CPQ.
Analytical capabilities to identify deal quality patterns, pricing compliance issues, and process bottlenecks from commercial data.
Experience with commercial reporting, deal analytics, and process performance measurement (Excel, BI tools).
Familiarity with process mapping tools, workflow design, and SLA management frameworks.
Core Competencies
Commercial acumen with solid understanding of deal economics, discount impact, and pricing strategy.
Process‑oriented mindset with the ability to identify inefficiencies and design scalable solutions across cross‑functional workflows.
Cross‑functional collaboration skills to coordinate effectively with Sales, Legal, Finance, Order Management, Product, and post‑sale teams.
Strong communication skills to guide deal owners, present commercial insights, facilitate training sessions, and document processes clearly.
Ownership mentality: proactively identifies issues, proposes solutions, and drives implementation without waiting to be asked.
Attention to detail and commitment to data accuracy in commercial operations and process documentation.
Customer journey understanding with focus on optimizing end‑to‑end experience and conversion efficiency.
Language Requirements
Fluent English (written and verbal) for effective communication with diverse international stakeholders.
Perks at Work
LucaFlex – Flexible working model allowing you to plan working hours and location according to your needs.
Work from Abroad – Up to 90 workdays outside your home country with support from our partner Workflex.
Team Spirit – Celebrating teamwork and shared achievements.
Learning & Development – Dedicated time, resources, and budget for personal and professional growth.
LucaNet Engage – Targeted feedback process for personal and professional development.
LucaNet Do Good – Paid volunteer time for individual or team initiatives.
Health & Wellbeing – Tailored health programs, subsidies for sports, mental health support, and counseling.
Generous leave policy – Encouragement to take time off to relax, travel, and recharge.
Compensation & Company Pension Plan – Equal pay and company pension plan allowances.
Discounts – Various discounts from external corporate benefits partners.
Inclusive Workplace Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability status, you are welcome at Lucanet just as you are. Recruitment is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
#J-18808-Ljbffr