Associate Account Manager
Spectrio, Tampa, FL, United States
Responsibilities
Client Relationship Management
Serve as the primary point of contact for a high‑volume book of Tier 4 client accounts
Build and maintain strong client relationships through customer empathy, active communication, and consistent follow‑up
Proactively engage clients to understand needs, address concerns, and ensure high levels of customer satisfaction (CSAT/NPS)
Manage a large number of client interactions daily while maintaining quality and responsiveness
Account Retention & Growth
Drive account retention by quickly addressing issues, reducing churn, and improving overall account health
Identify and act on upsell and cross‑sell opportunities using negotiation and objection‑handling skills
Use data‑driven decision making and account insights to prioritize efforts and improve performance
Client Support
Respond to client inquiries and resolve issues efficiently, ensuring a strong time to resolve escalations
Handle challenging conversations and work to turn around at‑risk accounts
Escalate complex or high‑impact issues when needed
Service Coordination
Collaborate cross‑functionally with internal teams (support, product, billing, etc.) to resolve client needs
Ensure requests and issues are tracked and completed in a timely manner
Maintain clear communication with clients throughout the resolution process
Reporting & Account Management
Maintain accurate and up‑to‑date records in CRM systems
Track and manage key account metrics including gross and net retention rate
Utilize data to prioritize workload and improve account outcomes
Requirements
Bachelor’s degree preferred; equivalent practical experience will be considered
2–5+ years in customer success, account management, or retention‑focused roles
Strong communication, negotiation, and problem‑solving skills
Ability to handle difficult conversations and turn around challenging situations
Experience working with CRM tools (e.g., Salesforce, Zendesk, etc.)
Analytical mindset with the ability to interpret customer data and trends
Location and Remote Work This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Benefits Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401(k), HSA, FSA, Dependent Care FSA, Short and Long‑Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.
Equal Opportunity Employer Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.
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Serve as the primary point of contact for a high‑volume book of Tier 4 client accounts
Build and maintain strong client relationships through customer empathy, active communication, and consistent follow‑up
Proactively engage clients to understand needs, address concerns, and ensure high levels of customer satisfaction (CSAT/NPS)
Manage a large number of client interactions daily while maintaining quality and responsiveness
Account Retention & Growth
Drive account retention by quickly addressing issues, reducing churn, and improving overall account health
Identify and act on upsell and cross‑sell opportunities using negotiation and objection‑handling skills
Use data‑driven decision making and account insights to prioritize efforts and improve performance
Client Support
Respond to client inquiries and resolve issues efficiently, ensuring a strong time to resolve escalations
Handle challenging conversations and work to turn around at‑risk accounts
Escalate complex or high‑impact issues when needed
Service Coordination
Collaborate cross‑functionally with internal teams (support, product, billing, etc.) to resolve client needs
Ensure requests and issues are tracked and completed in a timely manner
Maintain clear communication with clients throughout the resolution process
Reporting & Account Management
Maintain accurate and up‑to‑date records in CRM systems
Track and manage key account metrics including gross and net retention rate
Utilize data to prioritize workload and improve account outcomes
Requirements
Bachelor’s degree preferred; equivalent practical experience will be considered
2–5+ years in customer success, account management, or retention‑focused roles
Strong communication, negotiation, and problem‑solving skills
Ability to handle difficult conversations and turn around challenging situations
Experience working with CRM tools (e.g., Salesforce, Zendesk, etc.)
Analytical mindset with the ability to interpret customer data and trends
Location and Remote Work This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Benefits Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401(k), HSA, FSA, Dependent Care FSA, Short and Long‑Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.
Equal Opportunity Employer Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.
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