Director, Credit and Collections
Shpehouston, Seattle, WA, United States
Join Axon and be a Force for Good
At Axon, we’re on a mission to Protect Life. We bring together a suite of devices and cloud software to address society’s most critical safety and justice issues. Our teamwork and culture value diverse perspectives and open collaboration.
Your Impact We’re looking for a dynamic and strategic Director of Global Credit and Collections. In this leadership role you will shape global credit strategy, drive organizational transformation of cash collections, and lead a team across the Americas, EMEA, and APAC. Your influence spans both strategic and operational levels, working with senior stakeholders while ensuring flawless execution worldwide.
What You’ll Do
Gain a deep understanding of customer quotes, orders, contracts, revenue and billing schedules.
Partner with key stakeholders to implement internal controls and processes that drive accurate billing.
Help lead the delivery of process and technology enhancements, working cross‑functionally to identify and recommend optimal solutions.
Define and deliver change management programs that minimize business disruption and clarify roles and responsibilities.
Collaborate with IT teams to design, test and implement technology changes to improve credit review and invoicing/collection processes.
Prioritize and oversee teams engaged in Axon’s opportunity‑to‑cash transformation programs.
Ensure customer‑facing teams operate with empathy and support customer needs.
Own and drive standard reporting on key metrics, including cash forecasts, DSO, AR aging targets and bad‑debt expense.
Partner with IT and systems teams to lead ERP and Order‑to‑Cash platform enhancements.
Collections & Cash Flow Optimization
Oversee escalated collections strategies for high‑value or complex customer accounts, including payment plans and dunning processes.
Partner with Treasury and FP&A on cash‑flow forecasting and working‑capital reporting.
Champion automation and technology investments to modernize collections workflows globally.
Credit Risk Management
Establish and govern global credit policies, risk frameworks and approval authority.
Oversee portfolio‑level credit risk analysis, including exposure concentration, industry trends and macro‑economic factors.
Drive adoption of advanced credit‑risk tools, scoring models and data analytics.
Support automation of opportunity and quote approvals with global credit‑risk insights.
Manage vendor relationships with credit rating agencies.
Governance, Compliance & Reporting
Present AR performance, risk metrics and strategic initiatives to leadership.
Ensure compliance with applicable regulations across all jurisdictions.
Maintain a robust internal‑control environment and lead audit readiness for receivables and credit risk areas.
Build executive‑level dashboards tracking DSO, cash‑collection targets, bad‑debt reserves and collection effectiveness.
What You’ll Bring
Bachelor’s degree in Accounting, Business or Economics.
12+ years of experience in Global Credit and Collections, with at least 5+ years in a leadership role.
Strong program and change‑management expertise, capable of leading transformation at scale.
Experience leading large‑scale process transformation and technology implementation projects, including automation and AI tools.
Outstanding communication and presentation skills at the executive level.
Experience with Salesforce.com CRM platform (SF Billing and CPQ preferred).
Strong understanding of ERP systems and integrations; Microsoft Dynamics 365 experience preferred.
Clear, concise written and verbal communication.
Highly collaborative business partner focused on team results, balancing risk and growth.
Data‑driven professional with a continuous‑improvement mindset.
Proactive leader who takes initiative and owns resolution through completion.
Comfortable with conflict resolution and persuasion, demonstrating high integrity and sound judgment.
Ability to motivate a team to deliver on deadlines.
Ability to work in a fast‑paced environment with multiple competing priorities.
Proven track record managing global teams across regions, currencies and regulatory environments.
Deep expertise in credit‑risk assessment, trade finance and collections best practices.
Work Location Based at any US office and follows a hybrid schedule. Teams collaborate in‑person Tuesdays‑Friday, with optional remote work on Mondays unless approved for accommodations.
Benefits that Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Medical, dental and vision plans.
Fitness programs.
Emotional and mental wellness support.
Learning and development programs.
Employee Resource Groups (ERGs).
Snacks in our offices.
Base Pay Range $143,475‑$229,560 USD
Compensation includes base pay, bonus, and stock awards.
Diversity & Inclusion Studies show women and people of color are less likely to apply when they must check every box. If your experience doesn’t align perfectly but you’re excited about this role, we encourage you to apply. You may be the right candidate for this or other roles.
Equal Opportunity Employer We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We hire the best talent regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, genetic information, veteran status or any other protected characteristic. If you require accommodations, please contact recruiting ops at recruitingops@axon.com. We will not respond to other inquiries.
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Your Impact We’re looking for a dynamic and strategic Director of Global Credit and Collections. In this leadership role you will shape global credit strategy, drive organizational transformation of cash collections, and lead a team across the Americas, EMEA, and APAC. Your influence spans both strategic and operational levels, working with senior stakeholders while ensuring flawless execution worldwide.
What You’ll Do
Gain a deep understanding of customer quotes, orders, contracts, revenue and billing schedules.
Partner with key stakeholders to implement internal controls and processes that drive accurate billing.
Help lead the delivery of process and technology enhancements, working cross‑functionally to identify and recommend optimal solutions.
Define and deliver change management programs that minimize business disruption and clarify roles and responsibilities.
Collaborate with IT teams to design, test and implement technology changes to improve credit review and invoicing/collection processes.
Prioritize and oversee teams engaged in Axon’s opportunity‑to‑cash transformation programs.
Ensure customer‑facing teams operate with empathy and support customer needs.
Own and drive standard reporting on key metrics, including cash forecasts, DSO, AR aging targets and bad‑debt expense.
Partner with IT and systems teams to lead ERP and Order‑to‑Cash platform enhancements.
Collections & Cash Flow Optimization
Oversee escalated collections strategies for high‑value or complex customer accounts, including payment plans and dunning processes.
Partner with Treasury and FP&A on cash‑flow forecasting and working‑capital reporting.
Champion automation and technology investments to modernize collections workflows globally.
Credit Risk Management
Establish and govern global credit policies, risk frameworks and approval authority.
Oversee portfolio‑level credit risk analysis, including exposure concentration, industry trends and macro‑economic factors.
Drive adoption of advanced credit‑risk tools, scoring models and data analytics.
Support automation of opportunity and quote approvals with global credit‑risk insights.
Manage vendor relationships with credit rating agencies.
Governance, Compliance & Reporting
Present AR performance, risk metrics and strategic initiatives to leadership.
Ensure compliance with applicable regulations across all jurisdictions.
Maintain a robust internal‑control environment and lead audit readiness for receivables and credit risk areas.
Build executive‑level dashboards tracking DSO, cash‑collection targets, bad‑debt reserves and collection effectiveness.
What You’ll Bring
Bachelor’s degree in Accounting, Business or Economics.
12+ years of experience in Global Credit and Collections, with at least 5+ years in a leadership role.
Strong program and change‑management expertise, capable of leading transformation at scale.
Experience leading large‑scale process transformation and technology implementation projects, including automation and AI tools.
Outstanding communication and presentation skills at the executive level.
Experience with Salesforce.com CRM platform (SF Billing and CPQ preferred).
Strong understanding of ERP systems and integrations; Microsoft Dynamics 365 experience preferred.
Clear, concise written and verbal communication.
Highly collaborative business partner focused on team results, balancing risk and growth.
Data‑driven professional with a continuous‑improvement mindset.
Proactive leader who takes initiative and owns resolution through completion.
Comfortable with conflict resolution and persuasion, demonstrating high integrity and sound judgment.
Ability to motivate a team to deliver on deadlines.
Ability to work in a fast‑paced environment with multiple competing priorities.
Proven track record managing global teams across regions, currencies and regulatory environments.
Deep expertise in credit‑risk assessment, trade finance and collections best practices.
Work Location Based at any US office and follows a hybrid schedule. Teams collaborate in‑person Tuesdays‑Friday, with optional remote work on Mondays unless approved for accommodations.
Benefits that Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Medical, dental and vision plans.
Fitness programs.
Emotional and mental wellness support.
Learning and development programs.
Employee Resource Groups (ERGs).
Snacks in our offices.
Base Pay Range $143,475‑$229,560 USD
Compensation includes base pay, bonus, and stock awards.
Diversity & Inclusion Studies show women and people of color are less likely to apply when they must check every box. If your experience doesn’t align perfectly but you’re excited about this role, we encourage you to apply. You may be the right candidate for this or other roles.
Equal Opportunity Employer We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We hire the best talent regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, genetic information, veteran status or any other protected characteristic. If you require accommodations, please contact recruiting ops at recruitingops@axon.com. We will not respond to other inquiries.
#J-18808-Ljbffr