Director, Credit and Collections
Axon, Scottsdale, AZ, United States
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change and constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact We’re looking for a Director of Global Credit and Collections who will lead worldwide credit risk and order‑to‑cash operations, shape global credit strategy, and drive organizational transformation to improve cash collections and reduce bad debt. The role involves partnering with sales, finance, IT, and other internal stakeholders to design and implement policies, processes, and technologies that create smoother invoicing and collection experiences for our customers.
What You’ll Do Location: Onsite in Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, New York, or Sterling, VA Reports to: VP, Commercial Operations Direct Reports: 13 individuals
Gain a deep understanding of customer quotes, orders, contracts, revenue and billing schedules, and the unique variety of solutions Axon offers its customers.
Partner with key stakeholders to implement internal controls and processes that drive accurate billing for customers.
Lead the delivery of process and technology enhancements, working cross‑functionally to identify and recommend optimal solutions.
Define and deliver change‑management programs to stakeholders, minimizing business disruption and clarifying roles and responsibilities.
Collaborate with IT teams to design, test, and implement technology changes that improve credit review and invoicing/collection processes.
Help set priorities for teams engaged in Axon’s opportunity‑to‑cash transformation programs.
Ensure customer‑facing teams operate with empathy and support for customer needs.
Own and drive standard reporting on key metrics including cash forecasts, DSO, AR aging targets and bad‑debt expense.
Partner with IT and systems teams to lead ERP and Order‑to‑Cash platform enhancements.
Collections & Cash Flow Optimization
Oversee escalated collections strategies for high‑value or complex customer accounts.
Partner with Treasury and FP&A on cash‑flow forecasting and working‑capital reporting.
Champion automation and technology investments to modernize collections workflows globally.
Establish and govern global credit policies, risk frameworks, and approval authority.
Oversee portfolio‑level credit risk analysis, including exposure concentration, industry trends and macroeconomic factors.
Drive adoption of advanced credit‑risk tools, scoring models and data analytics to improve decision‑making.
Support automation of customer opportunity and quote approvals with global credit‑risk insights.
Manage vendor relationships with credit rating agencies.
Governance, Compliance & Reporting
Present AR performance, risk metrics and strategic initiatives to leadership.
Ensure compliance with applicable regulations across all jurisdictions.
Establish and uphold a robust internal control environment; lead audit readiness for receivables and credit‑risk areas.
Create and manage executive‑level dashboards tracking DSO, cash‑collection targets, bad‑debt reserves and collection effectiveness.
What You’ll Bring
Bachelor’s Degree in Accounting, Business, Economics.
12+ years experience in Global Credit and Collections, with at least 5+ years in a leadership role.
Strong program and change‑management expertise, with the ability to lead transformation at scale.
Experience leading large‑scale process transformation and technology implementation projects, including automation and AI tools.
Outstanding communication and presentation skills, including at the executive level.
Strong understanding of ERP systems and integrations across the quote‑to‑cash lifecycle (Microsoft Dynamics 365 preferred).
Clear and concise written and verbal communication.
Highly collaborative, balanced risk‑and‑growth focused business partner.
Data‑driven professional with a continuous‑improvement mindset.
Proactive leader who takes initiative and owns resolution through completion.
Comfortable with conflict resolution and persuasion, demonstrating integrity and sound judgment.
Able to motivate a team to meet established deadlines.
Experiences managing global teams across multiple regions, currencies and regulatory environments.
Deep expertise in credit‑risk assessment, trade finance and collections best practices at scale.
Work Location This role is based from any US office location and follows a hybrid schedule. Team members are expected to work in‑person onsite Tuesdays through Fridays, with flexibility to work remotely on Mondays unless a workplace accommodation is approved.
Benefits that Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Fitness programs.
Emotional & mental wellness support.
Employee Resource Groups (ERGs).
Snacks available in office.
Please note that some roles may require legal eligibility to work in a firearms environment.
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status or other protected characteristic under applicable law.
#J-18808-Ljbffr
Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change and constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact We’re looking for a Director of Global Credit and Collections who will lead worldwide credit risk and order‑to‑cash operations, shape global credit strategy, and drive organizational transformation to improve cash collections and reduce bad debt. The role involves partnering with sales, finance, IT, and other internal stakeholders to design and implement policies, processes, and technologies that create smoother invoicing and collection experiences for our customers.
What You’ll Do Location: Onsite in Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, New York, or Sterling, VA Reports to: VP, Commercial Operations Direct Reports: 13 individuals
Gain a deep understanding of customer quotes, orders, contracts, revenue and billing schedules, and the unique variety of solutions Axon offers its customers.
Partner with key stakeholders to implement internal controls and processes that drive accurate billing for customers.
Lead the delivery of process and technology enhancements, working cross‑functionally to identify and recommend optimal solutions.
Define and deliver change‑management programs to stakeholders, minimizing business disruption and clarifying roles and responsibilities.
Collaborate with IT teams to design, test, and implement technology changes that improve credit review and invoicing/collection processes.
Help set priorities for teams engaged in Axon’s opportunity‑to‑cash transformation programs.
Ensure customer‑facing teams operate with empathy and support for customer needs.
Own and drive standard reporting on key metrics including cash forecasts, DSO, AR aging targets and bad‑debt expense.
Partner with IT and systems teams to lead ERP and Order‑to‑Cash platform enhancements.
Collections & Cash Flow Optimization
Oversee escalated collections strategies for high‑value or complex customer accounts.
Partner with Treasury and FP&A on cash‑flow forecasting and working‑capital reporting.
Champion automation and technology investments to modernize collections workflows globally.
Establish and govern global credit policies, risk frameworks, and approval authority.
Oversee portfolio‑level credit risk analysis, including exposure concentration, industry trends and macroeconomic factors.
Drive adoption of advanced credit‑risk tools, scoring models and data analytics to improve decision‑making.
Support automation of customer opportunity and quote approvals with global credit‑risk insights.
Manage vendor relationships with credit rating agencies.
Governance, Compliance & Reporting
Present AR performance, risk metrics and strategic initiatives to leadership.
Ensure compliance with applicable regulations across all jurisdictions.
Establish and uphold a robust internal control environment; lead audit readiness for receivables and credit‑risk areas.
Create and manage executive‑level dashboards tracking DSO, cash‑collection targets, bad‑debt reserves and collection effectiveness.
What You’ll Bring
Bachelor’s Degree in Accounting, Business, Economics.
12+ years experience in Global Credit and Collections, with at least 5+ years in a leadership role.
Strong program and change‑management expertise, with the ability to lead transformation at scale.
Experience leading large‑scale process transformation and technology implementation projects, including automation and AI tools.
Outstanding communication and presentation skills, including at the executive level.
Strong understanding of ERP systems and integrations across the quote‑to‑cash lifecycle (Microsoft Dynamics 365 preferred).
Clear and concise written and verbal communication.
Highly collaborative, balanced risk‑and‑growth focused business partner.
Data‑driven professional with a continuous‑improvement mindset.
Proactive leader who takes initiative and owns resolution through completion.
Comfortable with conflict resolution and persuasion, demonstrating integrity and sound judgment.
Able to motivate a team to meet established deadlines.
Experiences managing global teams across multiple regions, currencies and regulatory environments.
Deep expertise in credit‑risk assessment, trade finance and collections best practices at scale.
Work Location This role is based from any US office location and follows a hybrid schedule. Team members are expected to work in‑person onsite Tuesdays through Fridays, with flexibility to work remotely on Mondays unless a workplace accommodation is approved.
Benefits that Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Fitness programs.
Emotional & mental wellness support.
Employee Resource Groups (ERGs).
Snacks available in office.
Please note that some roles may require legal eligibility to work in a firearms environment.
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status or other protected characteristic under applicable law.
#J-18808-Ljbffr