Director, Credit and Collections
Axon, San Francisco, CA, United States
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At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact Are you ready to make your mark on the world and save lives? Are you passionate about improving processes through technology? Do you want to be part of a fast‑paced, winning team? Axon is seeking a dynamic and strategic Director of Global Credit and Collections who will lead worldwide credit risk and order‑to‑cash operations.
This leadership role is responsible for shaping global credit strategy, driving organizational transformation over cash collections, and leading a team across the Americas, EMEA, and APAC. The ideal candidate is a result‑oriented leader who can influence senior stakeholders while ensuring flawless execution globally.
In this role you will work cross‑functionally to gather customer requirements early in Axon’s sales cycles to improve the customer invoicing experience, partner with Sales, Customer Success, Finance, Tax, Treasury, Controllership, and IT to drive policy development, process design, operational excellence and change management. You will help establish and update accurate reserves, understand customer contracts and billing within Axon’s CRM and ERP systems, and ensure accurate invoicing and timely collection based on contracts and orders.
You will lead various data standards initiatives, deliver new policies, process documentation, and lead a team of credit and collections professionals (approximately 20 employees). The position reports to the VP of Commercial Operations. The Director will own internal controls over credit worthiness, cash application, and provisions for uncollectible receivables.
What You’ll Do
Gain a deep understanding of customer quotes, orders, contracts, revenue and billing schedules, and the unique variety of solutions Axon offers its customers.
Partner with key stakeholders to implement internal controls and processes to drive accurate billing for customers based on their unique requirements.
Help lead the delivery of process and technology enhancements, working cross‑functionally to identify and recommend optimal solutions.
Define and deliver change management programs to stakeholders, ensuring minimal business disruption as changes are implemented and roles and responsibilities are clearly defined.
Partner with IT teams to design, test and implement proposed technology changes to aid in more effective and efficient credit review and invoicing/collection processes.
Help set priorities for teams engaged in Axon’s opportunity‑to‑cash transformation programs.
Ensure customer‑facing teams operate with the appropriate level of empathy and support of customer needs.
Own and drive standard reporting on key metrics, including cash forecasts, DSO, AR aging targets and bad debt expense.
Partner with IT and systems teams to lead ERP and Order‑to‑Cash platform enhancements.
Collections & Cash Flow Optimization
Oversee escalated collections strategies for high‑value or complex customer accounts, including payment plan negotiations and dunning processes where applicable.
Partner with Treasury and FP&A on cash flow forecasting and working capital reporting.
Champion automation and technology investments to modernize collections workflows globally.
Establish and govern global credit policies, risk frameworks, and approval authority.
Oversee portfolio‑level credit risk analysis, including exposure concentration, industry trends, and macroeconomic factors.
Drive adoption of advanced credit risk tools, scoring models, and data analytics to improve decision‑making.
Support automation of customer opportunity and quote approvals with global credit risk insights.
Manage vendor relationships with credit rating agencies.
Governance, Compliance & Reporting
Present AR performance, risk metrics, and strategic initiatives to leadership.
Ensure compliance with applicable regulations across all jurisdictions.
Lead audit readiness for receivables and credit risk areas.
Build and manage executive‑level dashboards tracking DSO, cash collection targets, bad debt reserves, and collection effectiveness.
What You’ll Bring
Bachelor’s Degree in Accounting, Business, Economics.
12+ years experience in Global Credit and Collections, with at least 5+ years in a leadership role.
Strong program and change management expertise, with the ability to lead transformation at scale.
Experience leading large‑scale process transformation and technology implementation projects, including leveraging automation and AI tools.
Outstanding communication and presentation skills, including at the executive level.
Strong understanding of ERP systems and integrations with source systems in the quote‑to‑cash lifecycle (Microsoft Dynamics 365 ERP experience preferred).
Clear, concise written and verbal communication.
Highly collaborative business partner focused on team results with ability to balance risk and growth.
Data‑driven professional with a continuous‑improvement mindset.
Proactive leader who takes initiative and owns resolution through completion.
Comfortable with conflict resolution and persuasion, demonstrating high integrity and sound judgment.
Can motivate a team to deliver according to established deadlines.
Able to work in a fast‑paced environment with multiple competing priorities.
Proven track record managing global teams and operating across multiple regions, currencies, and regulatory environments.
Deep expertise in credit risk assessment, trade finance, and collections best practices at scale.
Work Location This role is based from any US office location and follows a hybrid schedule. The team is expected to work onsite Tuesdays through Fridays, with flexibility to work remotely on Mondays unless an approved workplace accommodation is in place.
Benefits that Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Fitness programs.
Emotional & mental wellness support.
Employee Resource Groups (ERGs).
Snacks in the office.
Equal Opportunity Employment We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We are committed to hiring the best talent regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please contact recruitingops@axon.com. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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Your Impact Are you ready to make your mark on the world and save lives? Are you passionate about improving processes through technology? Do you want to be part of a fast‑paced, winning team? Axon is seeking a dynamic and strategic Director of Global Credit and Collections who will lead worldwide credit risk and order‑to‑cash operations.
This leadership role is responsible for shaping global credit strategy, driving organizational transformation over cash collections, and leading a team across the Americas, EMEA, and APAC. The ideal candidate is a result‑oriented leader who can influence senior stakeholders while ensuring flawless execution globally.
In this role you will work cross‑functionally to gather customer requirements early in Axon’s sales cycles to improve the customer invoicing experience, partner with Sales, Customer Success, Finance, Tax, Treasury, Controllership, and IT to drive policy development, process design, operational excellence and change management. You will help establish and update accurate reserves, understand customer contracts and billing within Axon’s CRM and ERP systems, and ensure accurate invoicing and timely collection based on contracts and orders.
You will lead various data standards initiatives, deliver new policies, process documentation, and lead a team of credit and collections professionals (approximately 20 employees). The position reports to the VP of Commercial Operations. The Director will own internal controls over credit worthiness, cash application, and provisions for uncollectible receivables.
What You’ll Do
Gain a deep understanding of customer quotes, orders, contracts, revenue and billing schedules, and the unique variety of solutions Axon offers its customers.
Partner with key stakeholders to implement internal controls and processes to drive accurate billing for customers based on their unique requirements.
Help lead the delivery of process and technology enhancements, working cross‑functionally to identify and recommend optimal solutions.
Define and deliver change management programs to stakeholders, ensuring minimal business disruption as changes are implemented and roles and responsibilities are clearly defined.
Partner with IT teams to design, test and implement proposed technology changes to aid in more effective and efficient credit review and invoicing/collection processes.
Help set priorities for teams engaged in Axon’s opportunity‑to‑cash transformation programs.
Ensure customer‑facing teams operate with the appropriate level of empathy and support of customer needs.
Own and drive standard reporting on key metrics, including cash forecasts, DSO, AR aging targets and bad debt expense.
Partner with IT and systems teams to lead ERP and Order‑to‑Cash platform enhancements.
Collections & Cash Flow Optimization
Oversee escalated collections strategies for high‑value or complex customer accounts, including payment plan negotiations and dunning processes where applicable.
Partner with Treasury and FP&A on cash flow forecasting and working capital reporting.
Champion automation and technology investments to modernize collections workflows globally.
Establish and govern global credit policies, risk frameworks, and approval authority.
Oversee portfolio‑level credit risk analysis, including exposure concentration, industry trends, and macroeconomic factors.
Drive adoption of advanced credit risk tools, scoring models, and data analytics to improve decision‑making.
Support automation of customer opportunity and quote approvals with global credit risk insights.
Manage vendor relationships with credit rating agencies.
Governance, Compliance & Reporting
Present AR performance, risk metrics, and strategic initiatives to leadership.
Ensure compliance with applicable regulations across all jurisdictions.
Lead audit readiness for receivables and credit risk areas.
Build and manage executive‑level dashboards tracking DSO, cash collection targets, bad debt reserves, and collection effectiveness.
What You’ll Bring
Bachelor’s Degree in Accounting, Business, Economics.
12+ years experience in Global Credit and Collections, with at least 5+ years in a leadership role.
Strong program and change management expertise, with the ability to lead transformation at scale.
Experience leading large‑scale process transformation and technology implementation projects, including leveraging automation and AI tools.
Outstanding communication and presentation skills, including at the executive level.
Strong understanding of ERP systems and integrations with source systems in the quote‑to‑cash lifecycle (Microsoft Dynamics 365 ERP experience preferred).
Clear, concise written and verbal communication.
Highly collaborative business partner focused on team results with ability to balance risk and growth.
Data‑driven professional with a continuous‑improvement mindset.
Proactive leader who takes initiative and owns resolution through completion.
Comfortable with conflict resolution and persuasion, demonstrating high integrity and sound judgment.
Can motivate a team to deliver according to established deadlines.
Able to work in a fast‑paced environment with multiple competing priorities.
Proven track record managing global teams and operating across multiple regions, currencies, and regulatory environments.
Deep expertise in credit risk assessment, trade finance, and collections best practices at scale.
Work Location This role is based from any US office location and follows a hybrid schedule. The team is expected to work onsite Tuesdays through Fridays, with flexibility to work remotely on Mondays unless an approved workplace accommodation is in place.
Benefits that Benefit You
Competitive salary and 401(k) with employer match.
Discretionary paid time off.
Paid parental leave for all.
Fitness programs.
Emotional & mental wellness support.
Employee Resource Groups (ERGs).
Snacks in the office.
Equal Opportunity Employment We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We are committed to hiring the best talent regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please contact recruitingops@axon.com. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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