Client Success Director
Cleverbridge, Chicago, IL, United States
Cleverbridge is the smarter way to sell globally. As a premium Merchant of Record (MoR), we simplify global software sales by combining powerful platform capabilities – including payments, subscriptions, taxes, and compliance – with expert services that fuel growth across the entire customer lifecycle. From onboarding and implementation to ongoing optimization and strategic guidance, our team works as an extension of our clients, helping them remove friction, reduce risk, and expand into new markets with confidence.
About the role We are seeking an experienced Client Success Director with a commercial and consultative mind to help our most strategic clients grow and retain their digital business with Cleverbridge. This role is responsible for shaping long-term partnerships, leading executive engagement, and aligning internal teams on the clients with greatest business impact.
The Client Success Director acts as the senior strategic advisor to their assigned accounts. The role works across senior leadership, Sales, Technical Account Management, Professional Services, Product, and other functions to ensure best-in-class delivery and performance of our solutions. This is an individual contributor role.
Your Responsibilities
Own a small portfolio of high-value, complex accounts, with accountability for retention, growth and overall account health
Define and lead multi-year account plans focused on client maturity, macroeconomic drivers, and long-term growth potential
Build executive relationships and serve as the senior point of contact for strategic alignment, escalations and risk assessment
Lead regular performance reviews and use data-driven insights to influence client strategy and internal prioritization
Drive cross-functional alignment across Sales, Technical Account Management, Product, Payments, Finance, and Delivery teams.
Maintain an accurate ongoing financial forecast to manage the financial health of your portfolio
Support internal decision-making and strategy with clear account narrative, forecast, opportunity framing and recommended actions.
Serve as the primary point of contact for our clients, building strong relationships with key stakeholders, including C-level executives
Act as an ambassador of the Cleverbridge value proposition, reinforcing our strategic position in the market.
Qualifications
5+ years of experience in customer success, strategic account management or consulting in an ecommerce environment
Proven track record of managing large, complex and sensitive client relationships at senior and executive levels
Experience leading multi-year success plans, high-impact growth roadmaps and transformation initiatives
Ability to tie performance insights, client needs, and commercial priorities into a clear account strategy
Strong executive presence with excellent communication, negotiation and influencing skills
Experience working across multiple internal functions to mobilize resources and drive outcomes
Strong analytical and commercial mind, including experience with revenue drivers, contract economics, and forecasting inputs
Proficiency in Salesforce and reporting tools, Power BI experience is a plus
Proficiency in Microsoft Office Suite and Salesforce, ideally PowerBI
A reasonable estimate of salary range for a new employee to be offered this role would be between $100,000 - $180,000 which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Cleverbridge is dependent on several individual circumstances, such as experience, training, certifications, and other business requirements/needs.
Flexible work options
Work hybrid or fully remote with flexible hours (varies by role and team)
Inspiring office environments
Collaborate in modern offices in the heart of Cologne and Chicago
Get gym reimbursement, join wellness challenges, and access other health benefits
Grow your skills with structured programs and a personal L&D budget
Employee support programs
Access 401(k), pension plans, volunteer time off, mentoring, and more
Referral program
Earn cash bonuses when your referrals join the Cleverbridge team
#J-18808-Ljbffr
About the role We are seeking an experienced Client Success Director with a commercial and consultative mind to help our most strategic clients grow and retain their digital business with Cleverbridge. This role is responsible for shaping long-term partnerships, leading executive engagement, and aligning internal teams on the clients with greatest business impact.
The Client Success Director acts as the senior strategic advisor to their assigned accounts. The role works across senior leadership, Sales, Technical Account Management, Professional Services, Product, and other functions to ensure best-in-class delivery and performance of our solutions. This is an individual contributor role.
Your Responsibilities
Own a small portfolio of high-value, complex accounts, with accountability for retention, growth and overall account health
Define and lead multi-year account plans focused on client maturity, macroeconomic drivers, and long-term growth potential
Build executive relationships and serve as the senior point of contact for strategic alignment, escalations and risk assessment
Lead regular performance reviews and use data-driven insights to influence client strategy and internal prioritization
Drive cross-functional alignment across Sales, Technical Account Management, Product, Payments, Finance, and Delivery teams.
Maintain an accurate ongoing financial forecast to manage the financial health of your portfolio
Support internal decision-making and strategy with clear account narrative, forecast, opportunity framing and recommended actions.
Serve as the primary point of contact for our clients, building strong relationships with key stakeholders, including C-level executives
Act as an ambassador of the Cleverbridge value proposition, reinforcing our strategic position in the market.
Qualifications
5+ years of experience in customer success, strategic account management or consulting in an ecommerce environment
Proven track record of managing large, complex and sensitive client relationships at senior and executive levels
Experience leading multi-year success plans, high-impact growth roadmaps and transformation initiatives
Ability to tie performance insights, client needs, and commercial priorities into a clear account strategy
Strong executive presence with excellent communication, negotiation and influencing skills
Experience working across multiple internal functions to mobilize resources and drive outcomes
Strong analytical and commercial mind, including experience with revenue drivers, contract economics, and forecasting inputs
Proficiency in Salesforce and reporting tools, Power BI experience is a plus
Proficiency in Microsoft Office Suite and Salesforce, ideally PowerBI
A reasonable estimate of salary range for a new employee to be offered this role would be between $100,000 - $180,000 which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Cleverbridge is dependent on several individual circumstances, such as experience, training, certifications, and other business requirements/needs.
Flexible work options
Work hybrid or fully remote with flexible hours (varies by role and team)
Inspiring office environments
Collaborate in modern offices in the heart of Cologne and Chicago
Get gym reimbursement, join wellness challenges, and access other health benefits
Grow your skills with structured programs and a personal L&D budget
Employee support programs
Access 401(k), pension plans, volunteer time off, mentoring, and more
Referral program
Earn cash bonuses when your referrals join the Cleverbridge team
#J-18808-Ljbffr