Account Executive
Alhena.ai, San Francisco, CA, United States
Account Executive — Go-to-Market
About Alhena AI
Alhena AI is the leading hallucination‑free AI Sales Associate for e‑commerce brands. We help online retailers turn every customer conversation into a revenue opportunity — combining an AI Shopping Assistant, 24,7 Support Automation, and Social Commerce capabilities into a single, deeply integrated platform.
Our customers include Tatcha (Unilever), Victoria Beckham Beauty, and Puffy — brands that have seen 3x conversion lifts, 38% AOV uplifts, and 90%+ CSAT scores after deploying Alhena. We are backed by top‑tier investors and growing fast. This is not a mature sales motion — you will help build it.
The Role We are looking for a high‑ownership Account Executive to own the full sales cycle — from pipeline generation through close — for mid‑market and enterprise e‑commerce brands. You will be Alhena’s frontline storyteller, translating a genuinely differentiated product into revenue.
This is an early GTM hire. You will work directly with the founders, shape the sales playbook, and have real input into how we go to market. If you want a script and a pre‑built territory, this is not the role. If you want to build something, it is.
What You’ll Do
Own the full sales cycle from prospecting through contract signature for accounts in the $50K–$500K ACV range
Build and maintain a healthy pipeline of mid‑market and enterprise DTC,e‑commerce brands through outbound, partner channels, and inbound qualification
Run discovery calls, product demos, and executive business reviews that connect Alhena’s capabilities to each prospect’s revenue and CX goals
Develop commercial proposals, navigate legal, procurement, and close multi‑stakeholder deals involving CX, e‑commerce, and marketing leaders
Collaborate with the founders and product team to feed customer insights back into roadmap and positioning
Partner with Customer Success on handoffs to ensure a smooth live‑to‑value ramp for new accounts
Contribute to building the sales playbook ICP refinement, talk tracks, objection handling, competitive positioning
Track pipeline and forecast accurately in CRM; bring discipline to deal hygiene without being asked
Who You Are
3–7 years of full‑cycle B2B SaaS sales experience, with a track record of consistently hitting or exceeding quota
Experience selling into e‑commerce, retail, or DTC brands — you understand the language of AOV, CSAT, conversion rate, and ticket deflection
Comfortable selling AI, automation, or CX software to both technical and business stakeholders
Strong discovery instincts — you ask questions before pitching, and you can connect product capabilities to business outcomes without relying on feature lists
Comfortable working in early‑stage environments where the playbook is still being written and ambiguity is a feature, not a bug
Excellent written and verbal communicator — your emails get replies and your demos move deals forward
High personal accountability; you own your number and your pipeline without waiting for direction
Bonus Points
Experience at a Series A–C AI,ML or conversational commerce startup
Familiarity with the Shopify ecosystem, headless commerce, or CDP, CX tech stacks
Prior experience building a sales function from scratch alongside a founding team
Network in the DTC, e‑commerce brand space (beauty, wellness, home, fashion)
What We Offer
Competitive base salary + uncapped commission structure with accelerators
Meaningful equity in a high‑growth AI company at an early stage
Medical, dental, and vision coverage
Direct access to founders and product leadership — your feedback shapes the product
A genuinely differentiated product with proven ROI metrics you can stand behind in every sales conversation
Hybrid work out of San Francisco with flexibility
Alhena AI is an equal opportunity employer. We welcome applicants of all backgrounds.
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Our customers include Tatcha (Unilever), Victoria Beckham Beauty, and Puffy — brands that have seen 3x conversion lifts, 38% AOV uplifts, and 90%+ CSAT scores after deploying Alhena. We are backed by top‑tier investors and growing fast. This is not a mature sales motion — you will help build it.
The Role We are looking for a high‑ownership Account Executive to own the full sales cycle — from pipeline generation through close — for mid‑market and enterprise e‑commerce brands. You will be Alhena’s frontline storyteller, translating a genuinely differentiated product into revenue.
This is an early GTM hire. You will work directly with the founders, shape the sales playbook, and have real input into how we go to market. If you want a script and a pre‑built territory, this is not the role. If you want to build something, it is.
What You’ll Do
Own the full sales cycle from prospecting through contract signature for accounts in the $50K–$500K ACV range
Build and maintain a healthy pipeline of mid‑market and enterprise DTC,e‑commerce brands through outbound, partner channels, and inbound qualification
Run discovery calls, product demos, and executive business reviews that connect Alhena’s capabilities to each prospect’s revenue and CX goals
Develop commercial proposals, navigate legal, procurement, and close multi‑stakeholder deals involving CX, e‑commerce, and marketing leaders
Collaborate with the founders and product team to feed customer insights back into roadmap and positioning
Partner with Customer Success on handoffs to ensure a smooth live‑to‑value ramp for new accounts
Contribute to building the sales playbook ICP refinement, talk tracks, objection handling, competitive positioning
Track pipeline and forecast accurately in CRM; bring discipline to deal hygiene without being asked
Who You Are
3–7 years of full‑cycle B2B SaaS sales experience, with a track record of consistently hitting or exceeding quota
Experience selling into e‑commerce, retail, or DTC brands — you understand the language of AOV, CSAT, conversion rate, and ticket deflection
Comfortable selling AI, automation, or CX software to both technical and business stakeholders
Strong discovery instincts — you ask questions before pitching, and you can connect product capabilities to business outcomes without relying on feature lists
Comfortable working in early‑stage environments where the playbook is still being written and ambiguity is a feature, not a bug
Excellent written and verbal communicator — your emails get replies and your demos move deals forward
High personal accountability; you own your number and your pipeline without waiting for direction
Bonus Points
Experience at a Series A–C AI,ML or conversational commerce startup
Familiarity with the Shopify ecosystem, headless commerce, or CDP, CX tech stacks
Prior experience building a sales function from scratch alongside a founding team
Network in the DTC, e‑commerce brand space (beauty, wellness, home, fashion)
What We Offer
Competitive base salary + uncapped commission structure with accelerators
Meaningful equity in a high‑growth AI company at an early stage
Medical, dental, and vision coverage
Direct access to founders and product leadership — your feedback shapes the product
A genuinely differentiated product with proven ROI metrics you can stand behind in every sales conversation
Hybrid work out of San Francisco with flexibility
Alhena AI is an equal opportunity employer. We welcome applicants of all backgrounds.
#J-18808-Ljbffr