Account Executive

Account Executive — Go-to-Market About Alhena AI Alhena AI is the leading hallucination‑free AI Sales Associate for e‑commerce brands. We help online retailers turn every customer conversation into a revenue opportunity — combining an AI Shopping Assistant, 24,7 Support Automation, and Social Commerce capabilities into a single, deeply integrated platform. Our customers include Tatcha (Unilever), Victoria Beckham Beauty, and Puffy — brands that have seen 3x conversion lifts, 38% AOV uplifts, and 90%+ CSAT scores after deploying Alhena. We are backed by top‑tier investors and growing fast. This is not a mature sales motion — you will help build it. The Role We are looking for a high‑ownership Account Executive to own the full sales cycle — from pipeline generation through close — for mid‑market and enterprise e‑commerce brands. You will be Alhena’s frontline storyteller, translating a genuinely differentiated product into revenue. This is an early GTM hire. You will work directly with the founders, shape the sales playbook, and have real input into how we go to market. If you want a script and a pre‑built territory, this is not the role. If you want to build something, it is. What You’ll Do Own the full sales cycle from prospecting through contract signature for accounts in the $50K–$500K ACV range Build and maintain a healthy pipeline of mid‑market and enterprise DTC,e‑commerce brands through outbound, partner channels, and inbound qualification Run discovery calls, product demos, and executive business reviews that connect Alhena’s capabilities to each prospect’s revenue and CX goals Develop commercial proposals, navigate legal, procurement, and close multi‑stakeholder deals involving CX, e‑commerce, and marketing leaders Collaborate with the founders and product team to feed customer insights back into roadmap and positioning Partner with Customer Success on handoffs to ensure a smooth live‑to‑value ramp for new accounts Contribute to building the sales playbook ICP refinement, talk tracks, objection handling, competitive positioning Track pipeline and forecast accurately in CRM; bring discipline to deal hygiene without being asked Who You Are 3–7 years of full‑cycle B2B SaaS sales experience, with a track record of consistently hitting or exceeding quota Experience selling into e‑commerce, retail, or DTC brands — you understand the language of AOV, CSAT, conversion rate, and ticket deflection Comfortable selling AI, automation, or CX software to both technical and business stakeholders Strong discovery instincts — you ask questions before pitching, and you can connect product capabilities to business outcomes without relying on feature lists Comfortable working in early‑stage environments where the playbook is still being written and ambiguity is a feature, not a bug Excellent written and verbal communicator — your emails get replies and your demos move deals forward High personal accountability; you own your number and your pipeline without waiting for direction Bonus Points Experience at a Series A–C AI,ML or conversational commerce startup Familiarity with the Shopify ecosystem, headless commerce, or CDP, CX tech stacks Prior experience building a sales function from scratch alongside a founding team Network in the DTC, e‑commerce brand space (beauty, wellness, home, fashion) What We Offer Competitive base salary + uncapped commission structure with accelerators Meaningful equity in a high‑growth AI company at an early stage Medical, dental, and vision coverage Direct access to founders and product leadership — your feedback shapes the product A genuinely differentiated product with proven ROI metrics you can stand behind in every sales conversation Hybrid work out of San Francisco with flexibility Alhena AI is an equal opportunity employer. We welcome applicants of all backgrounds. #J-18808-Ljbffr