Product Specialist
Epiroc, Portland, OR, United States
Join Our Team as a Product Specialist at Epiroc.
In this role you will support continuous product portfolio development on Rotary, DTH, and Raisebore products, provide technical product support in the field, and maintain a product performance database.
Location Anywhere in the USA or Anywhere in Canada; Work type: Hybrid or Remote.
Responsibilities
Support continuous product portfolio development on Rotary, DTH, and Raisebore products by providing technical product support in the field towards R&D projects testing new and improved products, ensuring a product performance database is kept and maintained.
Support the product management team with product knowledge, provide field support for proof of concept activities, and provide feedback on market trends and competitor product development.
Support the technical competence development within Customer Centers and Divisional Teams.
Provide and support technical training material and conduct trainings on mine sites towards end users, Customer Centers and other sales channels, and towards Divisional Teams throughout Epiroc.
Qualifications
Technical/marketing/business education, skills related to mining/drilling/construction equipment.
Minimum 5 years of experience in technical support or application support in drilling, mining, or construction.
Computer skills in compiling and analyzing sales and product data.
Good social communication skills.
Fluent language skills in English, in writing and spoken.
Pro‑active attitude, self‑driven person.
Customer focus mindset.
High level of sense of urgency.
High willingness to travel.
Knowledge of Epiroc drilling equipment, ability to operate drill rigs in a production environment.
Team player mindset, willing to cross‑collaborate between different teams, organizations and divisions.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
Benefits
Benefits eligibility begins the 1st of the month after start date.
Health care eligibility – including medical, dental, vision, prescription and telemedicine.
Wellness program.
Employee discounts.
Short and long‑term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
Employee Assistance Program.
401(k) plan.
Direct deposit.
Tuition reimbursement program.
Paid Vacation.
Paid Sick Time.
Salary Range: The salary for this position is between $98,243.00 and $127,316.00 USD annually, depending on experience and qualifications. This role will also be eligible for 10% variable compensation.
Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines.
Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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In this role you will support continuous product portfolio development on Rotary, DTH, and Raisebore products, provide technical product support in the field, and maintain a product performance database.
Location Anywhere in the USA or Anywhere in Canada; Work type: Hybrid or Remote.
Responsibilities
Support continuous product portfolio development on Rotary, DTH, and Raisebore products by providing technical product support in the field towards R&D projects testing new and improved products, ensuring a product performance database is kept and maintained.
Support the product management team with product knowledge, provide field support for proof of concept activities, and provide feedback on market trends and competitor product development.
Support the technical competence development within Customer Centers and Divisional Teams.
Provide and support technical training material and conduct trainings on mine sites towards end users, Customer Centers and other sales channels, and towards Divisional Teams throughout Epiroc.
Qualifications
Technical/marketing/business education, skills related to mining/drilling/construction equipment.
Minimum 5 years of experience in technical support or application support in drilling, mining, or construction.
Computer skills in compiling and analyzing sales and product data.
Good social communication skills.
Fluent language skills in English, in writing and spoken.
Pro‑active attitude, self‑driven person.
Customer focus mindset.
High level of sense of urgency.
High willingness to travel.
Knowledge of Epiroc drilling equipment, ability to operate drill rigs in a production environment.
Team player mindset, willing to cross‑collaborate between different teams, organizations and divisions.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
Benefits
Benefits eligibility begins the 1st of the month after start date.
Health care eligibility – including medical, dental, vision, prescription and telemedicine.
Wellness program.
Employee discounts.
Short and long‑term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
Employee Assistance Program.
401(k) plan.
Direct deposit.
Tuition reimbursement program.
Paid Vacation.
Paid Sick Time.
Salary Range: The salary for this position is between $98,243.00 and $127,316.00 USD annually, depending on experience and qualifications. This role will also be eligible for 10% variable compensation.
Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines.
Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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