IT Service Desk Analyst
TEKsystems, Denver, CO, United States
Help Desk Technician
Summary: A large financial services organization is hiring an IT Service Desk Analyst for its Technology Service Center in the South Denver area. This role provides phone-based technical support for thousands of internal users in a high‑volume contact center. The position offers a hybrid schedule following a month of onsite training.
Responsibilities
Provide first‑level support for software, hardware, and connectivity issues.
Resolve tickets and document all details in ServiceNow.
Use knowledge‑base tools to troubleshoot.
Assist users with system access, forms, and basic software installs.
Identify and elevate trends or outages.
Work 100% on the phones in a fast‑paced environment.
Qualifications
2‑3+ years of recent help desk or service desk experience in a call center.
Experience with Windows, basic networking, mobile devices, and common business applications.
Strong communication and customer service skills.
Ability to work nights, weekends, or holidays if needed.
Professional, detail‑oriented, and coachable.
Eligibility Statement Eligibility Requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
Benefits
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&DD)
Short and long‑term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Job Type & Location Contract to hire position based out of Denver, CO.
Pay & Benefits The pay range for this position is $27.00 - $29.00/hr.
Application Deadline This position is anticipated to close on Apr 20, 2026.
Equal Opportunity Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Responsibilities
Provide first‑level support for software, hardware, and connectivity issues.
Resolve tickets and document all details in ServiceNow.
Use knowledge‑base tools to troubleshoot.
Assist users with system access, forms, and basic software installs.
Identify and elevate trends or outages.
Work 100% on the phones in a fast‑paced environment.
Qualifications
2‑3+ years of recent help desk or service desk experience in a call center.
Experience with Windows, basic networking, mobile devices, and common business applications.
Strong communication and customer service skills.
Ability to work nights, weekends, or holidays if needed.
Professional, detail‑oriented, and coachable.
Eligibility Statement Eligibility Requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
Benefits
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&DD)
Short and long‑term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Job Type & Location Contract to hire position based out of Denver, CO.
Pay & Benefits The pay range for this position is $27.00 - $29.00/hr.
Application Deadline This position is anticipated to close on Apr 20, 2026.
Equal Opportunity Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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