CX Automation Lead - Digital Journey Orchestration

A leading technology firm is seeking a Customer Experience Automation Lead in Boise, Idaho. This individual contributor role focuses on designing and optimizing automated customer engagement journeys. Responsibilities include owning the orchestration framework and collaborating with multiple teams to enhance customer experiences through digital solutions. Candidates should have over 6 years in customer success or related SaaS roles, with expertise in digital journey design and workflow automation. The position offers a competitive salary range and the opportunity for performance-based bonuses. #J-18808-Ljbffr