Account Specialist
Sign In Solutions, St. Petersburg, FL, United States
We’re looking for an Account Specialist to join us at Sign In Solutions. The role involves overseeing a portfolio of customers, building long‑term relationships, developing new business from existing clients, and actively assisting in sales opportunities.
This is a hybrid role based in St Petersburg, Florida with three days per week in the office.
Skills
Proven work experience as an Account Manager, BDR/SDR, Sales Account Manager, or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C‑level
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office, particularly MS Excel
Experience delivering client‑focused solutions to customer needs
Proven ability to juggle multiple account management projects simultaneously while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or a related field
What You Will Be Doing
Serve as the lead point of contact for customer account management matters
Develop growth strategies within customers
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure timely and successful delivery of renewals and prompt response to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales KPIs, including NRR (Net Revenue Retention) and GRR (Gross Revenue Retention)
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Liaise with cross‑functional internal teams (Customer Success, Marketing, and Product) to improve the entire customer experience
Assist with challenging client requests or issue escalations as needed
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
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This is a hybrid role based in St Petersburg, Florida with three days per week in the office.
Skills
Proven work experience as an Account Manager, BDR/SDR, Sales Account Manager, or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C‑level
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office, particularly MS Excel
Experience delivering client‑focused solutions to customer needs
Proven ability to juggle multiple account management projects simultaneously while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or a related field
What You Will Be Doing
Serve as the lead point of contact for customer account management matters
Develop growth strategies within customers
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure timely and successful delivery of renewals and prompt response to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales KPIs, including NRR (Net Revenue Retention) and GRR (Gross Revenue Retention)
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Liaise with cross‑functional internal teams (Customer Success, Marketing, and Product) to improve the entire customer experience
Assist with challenging client requests or issue escalations as needed
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
#J-18808-Ljbffr