Director, Client Solutions
U.S. Green Building Council (USGBC), San Francisco, CA, United States
The U.S. Green Building Council is hiring a Director, Client Solutions for a fully remote position focused on technical business development and sales of LEED commercial building products in Europe. Responsibilities include engaging with customers, delivering education on LEED, collaborating with regional teams, and supporting project registrations. The role involves market intelligence, addressing technical issues, and contributing to product development while reporting to the VP, Client Solutions in the US.
This a Full Remote job, the offer is available from: Europe
How You’ll Make an Impact As Director, Client Solutions, you will lead technical business development and support sales for LEED commercial building products in the European market. In this role, you will engage with new and existing customers, deliver targeted education on LEED, and collaborate with regional teams to drive project registrations and certifications. You will contribute to product development and education, represent USGBC/GBCI at industry events, address customer technical issues, and provide European market intelligence.
You will report to the VP, Client Solutions located in the US and collaborate closely with GBCI Europe’s Market Transformation & Development, USGBC’s Product Development, Marketing, and Technical Development, as well as regional stakeholders. Your work will directly support the global adoption of sustainable building practices and help USGBC/GBCI achieve its mission of market transformation.
Key Responsibilities
Lead technical business development and outreach efforts for LEED commercial building products in the European market sector through technical sales with project teams and proactively identifying the needs of our customers. customers.
Introduce and present solutions to project teams through product overviews and targeted education with a strong understanding of LEED and its application in the marketplace.
Collaborate with regional Market Transformation & Development leads on stakeholder engagements and cultivate technical business opportunities through project registration and successful certification.
Track and report business function interactions with project teams throughout the customer support process.
Educate the marketplace by effectively communicating technical requirements through written, virtual, and in-person sessions or workshops with LEED customers.
Act as a resource by providing European market intelligence and identifying drivers for customer decisions; serve as a subject matter expert through peer articles, conference presentations, and technical content reviews.
Collaborate with other departments and program managers to determine how products and services could be made or modified to suit customers' needs.
Work with Education, Technical Development, and Product Management teams to develop resources and educational content in support of new program rollouts and technical product updates; facilitate internal staff trainings.
Meet with and regularly present USGBC’s and GBCI’s portfolio of commercial building products, including updates and new product launches, to customers.
Act as focal point for technical issues and accountability to customers; shepherd activities and inquiries through the proper organizational channels.
Participate in and lead, when appropriate, USGBC’s and GBCI’s trade shows and customer events where integrated building solutions are emphasized.
Work closely with marketing and business functions to develop effective sales tools in response to customer needs and market feedback.
Support budget development and ongoing reconciliation of expenses incurred against the team budget.
Provide input into strategic decisions that affect the team’s functional area of responsibility and operations.
Required Qualifications Experience
8-10 years of experience in green building and sustainable design
5-7 years of experience directly working on a variety of high-performance building projects, including LEED projects
5-7 years of experience in customer relations and support
Education
Bachelor’s degree in Architecture, Engineering, Planning, Building Operations, or Environmental Science (required).
Master’s degree in a relevant field (preferred).
Technology/System(s)
CRM and project tracking tools (e.g., Salesforce).
Microsoft Office Suite, Teams, and related collaboration platforms.
LEED Online and Arc Skoru
Skills
Strong communication skills (writing, speaking, presenting).
Ability to develop and maintain stakeholder relationships.
Analytical and problem‑solving skills with ability to provide market insights.
Self‑starter, detail‑oriented, and organized with excellent prioritization.
Ability to manage multiple projects and meet deadlines in a fast‑paced environment.
Accreditations
LEED AP with specialty (required).
Language
English (fluent).
One or more additional European languages (preferred).
About our Total Rewards Package Salary Final compensation and benefits will be confirmed at the time of offer and may vary based on factors such as internal equity, relevant experience, qualifications, and employment status. Please note that salary negotiations will not extend beyond the top of the internal salary range.
Benefits Benefits will be administered in accordance with local laws and through an Employer of Record (EoR), unless you reside in a country where USGBC/GBCI has a registered business entity.
EoR Employment Notice: If you reside outside of Germany and are selected for this role, you will be employed via a EoR. Employment terms and benefits will be managed by the EoR in compliance with local labor laws. Full details will be provided upon hire.
If you reside in Germany, USGBC/GBCI provides direct employment with a comprehensive benefits package aligned with local and national legislation.
Logistics
Location: This position is remote in Munich, Germany or EU member states only
Work Schedule: Full-time, 40 hours/week, Monday–Friday, with occasional evenings and travel on weekends.
Travel %: 20–25% annual travel within Europe and occasionally to US, depending on market development strategy.
EEO Statement The U.S. Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.
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This a Full Remote job, the offer is available from: Europe
How You’ll Make an Impact As Director, Client Solutions, you will lead technical business development and support sales for LEED commercial building products in the European market. In this role, you will engage with new and existing customers, deliver targeted education on LEED, and collaborate with regional teams to drive project registrations and certifications. You will contribute to product development and education, represent USGBC/GBCI at industry events, address customer technical issues, and provide European market intelligence.
You will report to the VP, Client Solutions located in the US and collaborate closely with GBCI Europe’s Market Transformation & Development, USGBC’s Product Development, Marketing, and Technical Development, as well as regional stakeholders. Your work will directly support the global adoption of sustainable building practices and help USGBC/GBCI achieve its mission of market transformation.
Key Responsibilities
Lead technical business development and outreach efforts for LEED commercial building products in the European market sector through technical sales with project teams and proactively identifying the needs of our customers. customers.
Introduce and present solutions to project teams through product overviews and targeted education with a strong understanding of LEED and its application in the marketplace.
Collaborate with regional Market Transformation & Development leads on stakeholder engagements and cultivate technical business opportunities through project registration and successful certification.
Track and report business function interactions with project teams throughout the customer support process.
Educate the marketplace by effectively communicating technical requirements through written, virtual, and in-person sessions or workshops with LEED customers.
Act as a resource by providing European market intelligence and identifying drivers for customer decisions; serve as a subject matter expert through peer articles, conference presentations, and technical content reviews.
Collaborate with other departments and program managers to determine how products and services could be made or modified to suit customers' needs.
Work with Education, Technical Development, and Product Management teams to develop resources and educational content in support of new program rollouts and technical product updates; facilitate internal staff trainings.
Meet with and regularly present USGBC’s and GBCI’s portfolio of commercial building products, including updates and new product launches, to customers.
Act as focal point for technical issues and accountability to customers; shepherd activities and inquiries through the proper organizational channels.
Participate in and lead, when appropriate, USGBC’s and GBCI’s trade shows and customer events where integrated building solutions are emphasized.
Work closely with marketing and business functions to develop effective sales tools in response to customer needs and market feedback.
Support budget development and ongoing reconciliation of expenses incurred against the team budget.
Provide input into strategic decisions that affect the team’s functional area of responsibility and operations.
Required Qualifications Experience
8-10 years of experience in green building and sustainable design
5-7 years of experience directly working on a variety of high-performance building projects, including LEED projects
5-7 years of experience in customer relations and support
Education
Bachelor’s degree in Architecture, Engineering, Planning, Building Operations, or Environmental Science (required).
Master’s degree in a relevant field (preferred).
Technology/System(s)
CRM and project tracking tools (e.g., Salesforce).
Microsoft Office Suite, Teams, and related collaboration platforms.
LEED Online and Arc Skoru
Skills
Strong communication skills (writing, speaking, presenting).
Ability to develop and maintain stakeholder relationships.
Analytical and problem‑solving skills with ability to provide market insights.
Self‑starter, detail‑oriented, and organized with excellent prioritization.
Ability to manage multiple projects and meet deadlines in a fast‑paced environment.
Accreditations
LEED AP with specialty (required).
Language
English (fluent).
One or more additional European languages (preferred).
About our Total Rewards Package Salary Final compensation and benefits will be confirmed at the time of offer and may vary based on factors such as internal equity, relevant experience, qualifications, and employment status. Please note that salary negotiations will not extend beyond the top of the internal salary range.
Benefits Benefits will be administered in accordance with local laws and through an Employer of Record (EoR), unless you reside in a country where USGBC/GBCI has a registered business entity.
EoR Employment Notice: If you reside outside of Germany and are selected for this role, you will be employed via a EoR. Employment terms and benefits will be managed by the EoR in compliance with local labor laws. Full details will be provided upon hire.
If you reside in Germany, USGBC/GBCI provides direct employment with a comprehensive benefits package aligned with local and national legislation.
Logistics
Location: This position is remote in Munich, Germany or EU member states only
Work Schedule: Full-time, 40 hours/week, Monday–Friday, with occasional evenings and travel on weekends.
Travel %: 20–25% annual travel within Europe and occasionally to US, depending on market development strategy.
EEO Statement The U.S. Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr