Client Relations
Tasting Room Expo, Napa, CA, United States
Summary
Accendo Estate is a grower‑owned Napa Valley winery dedicated to producing exceptional wines that reflect the land, vintage, and meticulous craftsmanship. Rooted in a philosophy of timelessness, perfection and innovation, it seeks to stand among the world’s great estates with an uncompromising focus on quality, rarity, and longevity.
This role is a sales position focused on driving direct‑to‑consumer revenue while delivering exceptional hospitality. The associate builds genuine relationships with guests and members, converts them into sales, and nurtures long‑term loyalty. Responsibilities include mailing list outreach, direct offer management via Offset (POS/CRM), DTC shipping compliance via Sovos ShipCompliant, and coordination with fulfillment partner M7.
Key Responsibilities
Direct Sales & Member Outreach
Drive DTC wine sales through tasting room interactions, mailing list outreach, and direct offer campaigns
Build and execute direct offers in Offset, including order processing, response tracking, and member follow‑up
Grow and maintain the mailing list through guest engagement, accurate data entry, and proactive outreach
Respond to email and phone inquiries professionally using Accendo’s brand voice; maintain detailed customer notes in our CRM.
Compliance & Fulfillment
Ensure all DTC shipments comply with applicable state regulations via Sovos ShipCompliant
Coordinate order fulfillment with M7, including order submission, tracking, and issue resolution
Assist with order entry, inventory management, and packing as needed
Hospitality & Guest Experience
Host tours and tastings at Wheeler Farms and in our vineyards in a thoughtful, sales‑driven manner
Manage guest experiences with warmth and elegance — keeping events on schedule, monitoring wine service, and handling set‑up and clean‑up
Support all hospitality activities from intimate tastings to dinner events; adapt fluidly to team and guest needs
Qualifications
2–5 years in direct sales, wine club, or customer‑facing hospitality; highly allocated wine or luxury brand experience preferred
Demonstrated track record of meeting or exceeding sales goals in a relationship‑driven environment
Experience with POS/CRM systems; Offset or similar a plus; Sovos ShipCompliant familiarity preferred
Excellent written, verbal, and interpersonal communication skills with superb presentation
Energetic, self‑directed, and collaborative; thrives in a small team with shifting priorities
Available to work weekends and holidays; ability to lift up to 40 lbs
Work Environment Work is performed across the office, tasting room at Wheeler Farms, including indoor and outdoor settings with seasonal conditions. Occasional winery/cellar environment exposure may occur.
#J-18808-Ljbffr
This role is a sales position focused on driving direct‑to‑consumer revenue while delivering exceptional hospitality. The associate builds genuine relationships with guests and members, converts them into sales, and nurtures long‑term loyalty. Responsibilities include mailing list outreach, direct offer management via Offset (POS/CRM), DTC shipping compliance via Sovos ShipCompliant, and coordination with fulfillment partner M7.
Key Responsibilities
Direct Sales & Member Outreach
Drive DTC wine sales through tasting room interactions, mailing list outreach, and direct offer campaigns
Build and execute direct offers in Offset, including order processing, response tracking, and member follow‑up
Grow and maintain the mailing list through guest engagement, accurate data entry, and proactive outreach
Respond to email and phone inquiries professionally using Accendo’s brand voice; maintain detailed customer notes in our CRM.
Compliance & Fulfillment
Ensure all DTC shipments comply with applicable state regulations via Sovos ShipCompliant
Coordinate order fulfillment with M7, including order submission, tracking, and issue resolution
Assist with order entry, inventory management, and packing as needed
Hospitality & Guest Experience
Host tours and tastings at Wheeler Farms and in our vineyards in a thoughtful, sales‑driven manner
Manage guest experiences with warmth and elegance — keeping events on schedule, monitoring wine service, and handling set‑up and clean‑up
Support all hospitality activities from intimate tastings to dinner events; adapt fluidly to team and guest needs
Qualifications
2–5 years in direct sales, wine club, or customer‑facing hospitality; highly allocated wine or luxury brand experience preferred
Demonstrated track record of meeting or exceeding sales goals in a relationship‑driven environment
Experience with POS/CRM systems; Offset or similar a plus; Sovos ShipCompliant familiarity preferred
Excellent written, verbal, and interpersonal communication skills with superb presentation
Energetic, self‑directed, and collaborative; thrives in a small team with shifting priorities
Available to work weekends and holidays; ability to lift up to 40 lbs
Work Environment Work is performed across the office, tasting room at Wheeler Farms, including indoor and outdoor settings with seasonal conditions. Occasional winery/cellar environment exposure may occur.
#J-18808-Ljbffr