Customer Call Center REP

Customer Call Rep needs 1+ years experience Customer Call Rep requires: Monday to Friday 8am to 4:30pm Call center Must pass preemployment, drug test Communicate well with team Customer Call Rep duties: Responds to telephone inquiries and complaints using standard scripts and procedures Gathers information, researches/resolves inquiries and logs customer calls Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Prepares standard reports to track workload, response time and quality of input

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