Customer Service Representative
Easterseals-Goodwill Northern Rocky Mountain, Boise, ID, United States
Duties
Greets and assists guests and/or donors. Performs retail duties which include replenishing stock, removing merchandise from the sales floor, changing and maintaining displays, and keeping the store neat and clean. Carries out responsibilities in accordance with the Best Practices of ESGW. Demonstrates competence in cashiering and remains flexible in work assignments to meet store needs. Cross‑trains and assists in all aspects of retail operations as directed.
Ensures guest service standards are met.
Utilizes the "Guest Ready" book to keep the store clean and organized.
Acknowledges and greets guests who come within 10 feet.
Encourages guests to "Round‑Up" to generate funds to support programs.
Accurately processes guest merchandise‑return transactions.
Witnesses Team Member purchases in accordance with policy.
Completes quarterly Safety Analysis.
Monitors potential safety hazards, reports them, and assists in correcting them.
Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
Maintains a clean and organized work area at check stands in line with Guest Service standards.
Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
Knowledge of merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Capability to perform repetitive tasks independently.
Knowledge of current trends helpful.
Must be able to work flexible hours, including days, evenings, and weekends; availability for all shifts (weekends and nights a must).
All positions require the completion of a background check.
Physical Requirements
Requires standing, stooping, bending, and carrying for the entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
Requires moving 20–100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
Ability to move independently or with reasonable accommodation within the facility and community.
Ability to go up and down steps.
Experience
0–2 years of relevant experience.
High school diploma or equivalent.
Knowledge of merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Capability to perform repetitive tasks independently.
Knowledge of current trends helpful.
Availability to work flexible hours, including days, evenings, and weekends; all shifts desired.
Benefits
Medical, Vision, Dental, and Voluntary Products
Paid Time Off (PTO)
401(k) Retirement Plan with up to 4% contribution
Tuition Assistance
Flexible Spending and Health Savings Accounts
10% Discount on ESGW Services
Employee Wellness Program
30% Discount at Goodwill Stores
Easterseals‑Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.
Equal Opportunity Statement Easterseals‑Goodwill (ESGW) is an equal‑opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws. If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.
#J-18808-Ljbffr
Ensures guest service standards are met.
Utilizes the "Guest Ready" book to keep the store clean and organized.
Acknowledges and greets guests who come within 10 feet.
Encourages guests to "Round‑Up" to generate funds to support programs.
Accurately processes guest merchandise‑return transactions.
Witnesses Team Member purchases in accordance with policy.
Completes quarterly Safety Analysis.
Monitors potential safety hazards, reports them, and assists in correcting them.
Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
Maintains a clean and organized work area at check stands in line with Guest Service standards.
Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
Knowledge of merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Capability to perform repetitive tasks independently.
Knowledge of current trends helpful.
Must be able to work flexible hours, including days, evenings, and weekends; availability for all shifts (weekends and nights a must).
All positions require the completion of a background check.
Physical Requirements
Requires standing, stooping, bending, and carrying for the entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
Requires moving 20–100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
Ability to move independently or with reasonable accommodation within the facility and community.
Ability to go up and down steps.
Experience
0–2 years of relevant experience.
High school diploma or equivalent.
Knowledge of merchandise, cash register operations, and change‑making.
Ability to work with people having different abilities.
Capability to perform repetitive tasks independently.
Knowledge of current trends helpful.
Availability to work flexible hours, including days, evenings, and weekends; all shifts desired.
Benefits
Medical, Vision, Dental, and Voluntary Products
Paid Time Off (PTO)
401(k) Retirement Plan with up to 4% contribution
Tuition Assistance
Flexible Spending and Health Savings Accounts
10% Discount on ESGW Services
Employee Wellness Program
30% Discount at Goodwill Stores
Easterseals‑Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.
Equal Opportunity Statement Easterseals‑Goodwill (ESGW) is an equal‑opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws. If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.
#J-18808-Ljbffr