Sr Marketing Operations Coordinator

Summary The Marketing Operations Senior Coordinator plays a critical role in supporting firm practice leaders and lawyers, C‑suite, and other marketing team members to support all aspects of the firm’s webinars and similar marketing activities focused on showcasing the firm’s thought leadership and brand differentiators in the marketplace. The role is responsible for webinar intake, planning, promotion, and execution. This position requires an agile self‑starter with strong critical‑thinking skills and excellent attention to detail. To be successful, the person must prioritize and complete simultaneous projects with little to no supervision in a fast‑paced environment. As a member of the Marketing Operations team, you will drive operational excellence and collaboration throughout the MBD department in support of firm priorities and collaborate closely with the Senior Manager of Marketing Operations on tactically complex, cross‑department and interdepartmental initiatives that require strategic coordination and collaboration. Location This position can sit in the Chicago, Atlanta, Baltimore, Boston, Dallas, Houston, Miami, Philadelphia, Phoenix, or Raleigh office and offers a hybrid work schedule. Responsibilities Serves as a liaison for webinar support; this includes, but is not limited to, serving as the primary point of contact to drive webinar execution through participation in planning calls, drafting electronic invites, scheduling tech runs, coordinating email schedules, requesting CLE credits, attending webinars, and keeping stakeholders informed. Prioritizes competing deadlines, anticipates client needs, and proactively troubleshoots to deliver accurate and valuable services on time. Provides support to the firm’s webinar programs by using strong organizational skills and exhibiting strong attention to detail, including cross‑functional coordination for logo placements, branded content creation, and presence during webinars. Utilizes company resources to complete tasks. Assists in compiling presentations, key metrics, and reports for leadership. Utilizes ServiceNow to track workflow; InterAction and MS Dynamics for CRM; and the Zoom webinar platform. Assists with day‑to‑day requests such as bio updates, reports, and research in accordance with SLA turnaround times. Actively participates in lawyer meetings as requested or appropriate. Other duties as assigned. Desired Skills Have working knowledge of webinar operations and marketing. Must know how to produce and manage firm webinars. Proficient in working with Zoom or other webinar platforms. Familiarity with ServiceNow is a plus. Excellent project management and organization skills. Strong attention to detail and ability to adhere to strict and moving deadlines. Confident in building relationships with internal and external contacts as well as practice and firm leaders. Have the ability to prioritize and complete simultaneous projects with little to no supervision in a fast‑paced environment. Proficiency with MS Word/Excel/PowerPoint, particularly CoPilot. Minimum Education Bachelor’s Degree in Marketing, Communications, Business or related field. Minimum Years Of Experience 3 years’ experience in marketing and/or business development in a law firm environment. Webinar and project management experience required. Essential Job Expectations Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. Provide timely, accurate, and quality work product. Successfully meet deadlines, expectations, and perform work duties as required. Foster positive work relationships. Comply with all firm policies and practices. Engage in both physical and sedentary activity, such as working at a computer for extended periods of time, participating in digital/virtual conference calls, and participating in meetings as needed. Ability to work under pressure and manage competing demands in a fast‑paced environment. Perform all other duties, tasks or projects as assigned. Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Work Environment The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in‑office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future. Disclaimer The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at‑will nature of employment. Application Process Applicants must apply directly online instead of sending application materials via email. Accommodation Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com. Additional Information Agency applications will not be considered. No immigration sponsorship is available for this position. The firm’s expected hiring range for this position is $34.08 - $48.74 per hour depending on the candidate’s geographic market location. Non‑exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits, including medical, dental, vision insurance, and 401(k). EEO Statement DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr