Account Manager-Strategic Accounts
CBTS, Houston, TX, United States
Account Manager-Strategic Accounts
The Account Manager for Strategic Accounts is responsible for developing and expanding long-term relationships with CBTS's most strategic enterprise customers. This role plays a critical part in CBTS's evolved client engagement model, focused on deepening client partnerships, uncovering new revenue opportunities, and expanding adoption of CBTS's full services portfolio. The SADR acts as a trusted advisor, working closely with clients to understand their strategic planning initiatives and aligning CBTS solutions to business and technology objectives. This position collaborates closely with sales, delivery, and technical teams to drive new business growth and ensure account success. Key responsibilities include developing and maintaining strong, long-term relationships with strategic enterprise clients, demonstrating deep knowledge of CBTS solutions and influencing customer opportunities that drive revenue growth and account expansion, identifying, developing, and advancing new business opportunities within assigned strategic accounts, supporting revenue growth by partnering with account and services sales teams throughout the CBTS sales and pre-sales process, participating in customer discovery and strategic planning discussions to understand and influence business technology objectives and requirements, driving business development activities to support pre-sales efforts, including identifying, scoping, and proposing services engagements, collaborating with CBTS account teams and internal stakeholders to develop and execute business-aligned technology strategies for selected customers, overseeing and supporting engagement of CBTS delivery resources, providing leadership and coordination in partnership with Client Care Managers (CCMs), preparing client project mapping, insights, and monthly reporting presentations for internal sales teams and customer-facing technical QBRs, maintaining ownership of account growth initiatives, including strategic solution adoption and service expansion, adhering to CBTS sales processes, methodologies, and governance on all opportunity pursuits, and maintaining ongoing proficiency in CBTS service offerings, value propositions, and relevant case studies. Required skills and experience include minimum 10 years of experience in Sales, Sales Engineering, Solution Architecture, Business Development, or a related client-facing role, experience working within a consulting or professional services model, integrating sales, delivery, and technical teams, broad technical aptitude with the ability to span development, cloud, data, networking, and security concepts, strong understanding of enterprise IT environments, digital transformation initiatives, cloud platforms, AI, and hybrid delivery models, proven experience developing and managing strategic enterprise client relationships, exceptional communication skills, including executive-level presentation and complex negotiation experience, ability to understand customer business needs and articulate the value of CBTS products and services, and experience collaborating cross-functionally with sales, technical, delivery, and recruiting teams. Education: Bachelor's degree from an accredited four-year college or university, or equivalent experience.
The Account Manager for Strategic Accounts is responsible for developing and expanding long-term relationships with CBTS's most strategic enterprise customers. This role plays a critical part in CBTS's evolved client engagement model, focused on deepening client partnerships, uncovering new revenue opportunities, and expanding adoption of CBTS's full services portfolio. The SADR acts as a trusted advisor, working closely with clients to understand their strategic planning initiatives and aligning CBTS solutions to business and technology objectives. This position collaborates closely with sales, delivery, and technical teams to drive new business growth and ensure account success. Key responsibilities include developing and maintaining strong, long-term relationships with strategic enterprise clients, demonstrating deep knowledge of CBTS solutions and influencing customer opportunities that drive revenue growth and account expansion, identifying, developing, and advancing new business opportunities within assigned strategic accounts, supporting revenue growth by partnering with account and services sales teams throughout the CBTS sales and pre-sales process, participating in customer discovery and strategic planning discussions to understand and influence business technology objectives and requirements, driving business development activities to support pre-sales efforts, including identifying, scoping, and proposing services engagements, collaborating with CBTS account teams and internal stakeholders to develop and execute business-aligned technology strategies for selected customers, overseeing and supporting engagement of CBTS delivery resources, providing leadership and coordination in partnership with Client Care Managers (CCMs), preparing client project mapping, insights, and monthly reporting presentations for internal sales teams and customer-facing technical QBRs, maintaining ownership of account growth initiatives, including strategic solution adoption and service expansion, adhering to CBTS sales processes, methodologies, and governance on all opportunity pursuits, and maintaining ongoing proficiency in CBTS service offerings, value propositions, and relevant case studies. Required skills and experience include minimum 10 years of experience in Sales, Sales Engineering, Solution Architecture, Business Development, or a related client-facing role, experience working within a consulting or professional services model, integrating sales, delivery, and technical teams, broad technical aptitude with the ability to span development, cloud, data, networking, and security concepts, strong understanding of enterprise IT environments, digital transformation initiatives, cloud platforms, AI, and hybrid delivery models, proven experience developing and managing strategic enterprise client relationships, exceptional communication skills, including executive-level presentation and complex negotiation experience, ability to understand customer business needs and articulate the value of CBTS products and services, and experience collaborating cross-functionally with sales, technical, delivery, and recruiting teams. Education: Bachelor's degree from an accredited four-year college or university, or equivalent experience.