Customer Service Representative
Partners Personnel, Houston, TX, United States
Customer Service Representative Wholesale (B2B Logistics Support) We are seeking a proactive and detail-oriented Customer Service Representative Wholesale to support our clients B2B logistics operations. In this role, you will be the primary point of contact for our client and play a key role in coordinating shipment activities, ensuring timely transportation, and delivering high-quality customer service.
Key Responsibilities:
Coordinate Shipment Pick-Ups: Scheduling and book shipment collections using routing guides and online transportation portals, ensuring compliance with client requirements.
Logistics Communication: Liaise with transportation providers to confirm pick-up schedules and follow up on any potential delays or issues.
Client Communication: Provide regular status updates to our client, especially in cases where their customer delays the collection of a shipment.
Quality Control: Monitor outbound shipments to ensure they meet quality standards and KPI benchmarks.
Issue Resolution: Follow established procedures for investigating shipment loss or damage, including compiling and submitting final reports.
Support & Flexibility: Take appropriate action to fulfill responsibilities in alignment with company policy and sound business judgment.
Key Qualifications:
Experience in customer service or logistics, preferably in a B2B or wholesale environment
Strong understanding of routing guides and transportation booking systems
Excellent communication and follow-up skills
Detail-oriented with a commitment to accuracy and quality
Ability to work independently and manage multiple tasks efficiently
Key Responsibilities:
Coordinate Shipment Pick-Ups: Scheduling and book shipment collections using routing guides and online transportation portals, ensuring compliance with client requirements.
Logistics Communication: Liaise with transportation providers to confirm pick-up schedules and follow up on any potential delays or issues.
Client Communication: Provide regular status updates to our client, especially in cases where their customer delays the collection of a shipment.
Quality Control: Monitor outbound shipments to ensure they meet quality standards and KPI benchmarks.
Issue Resolution: Follow established procedures for investigating shipment loss or damage, including compiling and submitting final reports.
Support & Flexibility: Take appropriate action to fulfill responsibilities in alignment with company policy and sound business judgment.
Key Qualifications:
Experience in customer service or logistics, preferably in a B2B or wholesale environment
Strong understanding of routing guides and transportation booking systems
Excellent communication and follow-up skills
Detail-oriented with a commitment to accuracy and quality
Ability to work independently and manage multiple tasks efficiently