Inbound Call Center Representative
Vergence Group, Indianapolis, IN, United States
Pay: $22.00/hour
In this role you will:
Learn about a variety of tax procedures including tax filing and payment requirements. Provide Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment. Apply knowledge acquired in training and utilize resources to analyze and solve problems. Respond to a variety of tax types inquiries. Access data utilizing basic computer skills. Communicate professionally using correct grammar, spelling & punctuation. Comply with all ethical and confidentiality requirements. What You'll Need for Success:
High School Diploma/GED High-energy - Optimism - Teamwork -Collaboration Someone who provides open, honest, and positive communication. A continuous learning and improvement - let's get better every day ... together approach. A team member who speaks up if you don't understand or need more information. Proven ability to provide customer service by telephone in a high-volume call center. Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation. Ability to analyze, research and problem-solve using various resources. Ability to learn to learn, understand, and apply ethics and confidentiality laws.
In this role you will:
Learn about a variety of tax procedures including tax filing and payment requirements. Provide Best in Class Customer Service to taxpaying customers by phone in a fast-paced call center environment. Apply knowledge acquired in training and utilize resources to analyze and solve problems. Respond to a variety of tax types inquiries. Access data utilizing basic computer skills. Communicate professionally using correct grammar, spelling & punctuation. Comply with all ethical and confidentiality requirements. What You'll Need for Success:
High School Diploma/GED High-energy - Optimism - Teamwork -Collaboration Someone who provides open, honest, and positive communication. A continuous learning and improvement - let's get better every day ... together approach. A team member who speaks up if you don't understand or need more information. Proven ability to provide customer service by telephone in a high-volume call center. Proven ability to communicate both orally and in writing using correct grammar, spelling, and punctuation. Ability to analyze, research and problem-solve using various resources. Ability to learn to learn, understand, and apply ethics and confidentiality laws.