Director, Product Management - Technology
FINRA, Rockville, MD, United States
Director, Product Management leads a product team (typically 5‑10) responsible for a specific product group. This role works with a high level of autonomy and discretion. Responsibilities include leading the team’s research and product development efforts as well as implementation and execution of the product group strategy, as well as managing and developing their team members. The Director, Product Management develops a comprehensive product strategy, oversees the roadmap and backlog, and establishes the key performance indicators for a specific product group.
In addition, the Director, Product Management develops and presents detailed business cases to senior executives and leads business reviews to ensure that the team prioritizes the right work and delivers the most customer value in the fastest time possible. Although the director manages a team and its work on a set of products, they also may have responsibility for their own products and all strategic and tactical work associated with designing and delivering the products within scope of responsibility.
Essential Job Functions
People Management
Continuously builds network of talent inside and outside of FINRA
Demonstrates and differentiates performance bar across multiple levels and applies to hiring decisions
Creates mechanisms to help onboard all new talent to organization, mentor others
Effectively coaches and gives feedback to direct reports to help develop talent and support career development
Works with cross‑functional leaders and experts to establish best practices and identify opportunities to improve the product development and delivery process
Sets and balances goals across team to optimize performance against organization goals and employee development
Applies performance standards to team
Identifies resource needs for team
People Strategy
Describes strategic importance of vision inside and outside of team
Sets and articulates expectations around FINRA values and PM behaviors for team, models behavior and exemplifies FINRA values and PM behaviors
Identify talent needs to enable execution of product strategy
User Insight & Product Definition
Develops deep understanding of the business and product areas across the product domain, as well as the relevant data that can be used to inform key decisions
Defines multiple large, cross‑functional and/or highly complex products, often spanning multiple product groups, and identifies gaps and user needs by creating vision, strategy, and requirements documents for products
Utilizes available data or commissions new research to identify user needs
Performs experiments and organizes primary research to uncover additional user value
Provides strategic input into the process of defining a group of products across product domains, utilizing expertise on market trends to determine how to best meet user needs
Product Portfolio Management
Develops, manages, and owns the product roadmap for multiple large, cross functional and/or highly complex products
Makes trade‑off decisions for multiple products or product groups
Demonstrates expertise across multiple products and understands company‑wide assets which facilitates discovery and drives enterprise capabilities
Builds partnerships with relevant stakeholder teams
Coordinates with interdependent teams and influences leadership to drive efficiencies
Builds and leverages solid working relationships with business and product stakeholders, UI/UX, architecture, and technology teams to facilitate product and user success
Owns and participates in the intake process for their product domain
Product Planning & Prioritization
Leads the product planning process across multiple large, cross functional and/or highly complex products by overseeing the development of requirements documents (user stories, acceptance criteria, use cases) for products or product releases
Maintains a prioritized backlog based on defined user value, aligning with product strategy and resource capacity; uses data and analytics to prioritize the product backlog appropriately
Works closely with UI/UX to set the direction for the design of the user experience for their products
Determines and monitors release goals, prioritization, implementation, and iteration plans for their products according to user value
Resolves problems that are escalated during the process
Collaborates with senior leadership to identify strategy that spans product groups; working with relevant stakeholders to identify barriers or potential long‑term consequences of plans across product groups
Product Development
Facilitates the development process by reviewing demos with the technology team and validating acceptance criteria for multiple large, cross functional and/or highly complex products
Provides UX/UI approval for their assigned products
Tracks the development work and drives resolution of escalated issues and bugs for their products
Identifies issues that will keep their products from delivering on time or at the right level of quality, assesses alternatives to resolve, builds a plan for resolution, and directly resolves or communicates to leadership
Launch
Leads large and often highly complex product launches by working with relevant stakeholders to develop launch plans
Identifies, reviews, and resolves issues and blockers in partnership with team members that may delay the launch or impede the success of product(s)
Coordinates formal UAT where necessary
Develops product documentation and training materials for users in support of product launches
Tracks and reports on product launch metrics, utilizing feedback to drive associated actions and product iteration
Leads post‑launch reviews and drives incorporation of feedback in future product releases
Operate
Works with internal and external teams and users to identify, classify, and resolve product and product group‑level user issues
Identifies new and innovative methods and metrics for tracking product success, works with the technology team to improve reports and monitoring
Works with stakeholder teams to actively monitor metrics
Tracks performance trends and gathers user feedback to determine product domain‑level gaps, development opportunities, and if necessary, product end‑of‑life plans
Represents team in product group‑level discussions with stakeholders
Attends business reviews, providing critical input and expert insights to inform the business cases, business strategy, and development of new products
Builds and maintains relationships with key industry thought leaders to improve vision and improve product success
Team Development & Continuous Improvement
Provides coaching and guidance to more junior‑level product management team members
Works with cross‑functional leaders and experts to establish best practices and identify opportunities to improve the product development and delivery process
Follow, understand, and apply relevant industry trends, research, and best practices in technology and product management
Builds and maintains relationships with key industry thought leaders to improve vision and improve product success
Demonstration of FINRA’s values
Collaboration, both in‑person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity
Other Responsibilities Additional Responsibilities As Assigned.
Minimum Qualifications
Bachelor’s Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
10 years of experience in one or more of the following: product management, project management, business analysis, program management, or product marketing
7 years of experience in product and/or experience management
5 years of leadership experience with direct report responsibility
Strong writing ability
Strong business acumen
Experience with Agile software development
Experience working cross‑functionally in a large organization
Experience working closely with senior leadership
Experience translating data into quantifiable actions/deliverables
Preferred Qualifications
Master’s Degree in Business Administration or similar advanced degree
CSPO Certification
Experience in the Financial Services industry
Strong financial acumen
Experience collaborating closely with senior leadership
Experience providing guidance and direction to cross‑functional resources
Working Conditions
Hybrid work environment, with defined in‑person presence requirements
Extended hours may be required
Salary (Location-Based) For work that is performed in CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, the salary range for the corresponding location is: CO/FL/TX: Minimum $134,400 – Maximum $260,400; IL/PA: Minimum $147,600 – Maximum $286,500; MA/MD/VA/Washington, DC: Minimum $154,400 – Maximum $299,600; NY/NJ: Minimum $154,400 – Maximum $312,600.
Benefits
Discretionary bonus, overtime pay for non‑exempt employees, and a comprehensive health, dental and vision insurance package
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, short‑ and long‑term disability, long‑term care, business travel accident, disability and legal coverage
401(k) plan with company match and eligibility for additional FINRA‑funded retirement contribution
Tuition reimbursement, commuter benefits, and other wellness programs such as adoption assistance, backup family care, surrogacy benefits, employee assistance and wellness programs
Generous paid time off: 15 days paid time off, 5 personal days and 9 sick days (pro‑rated in the first year), 2 volunteer service days, and various paid leaves (military, jury duty, bereavement, voting, parent & childbirth) with nine paid holidays
Important Information FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. Employees must disclose to FINRA all brokerage accounts that they maintain and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker‑dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e‑feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e‑feed within three months of beginning employment.
Equal Opportunity Employer All qualified applicants receive consideration for employment without regard to any legally protected category, including race, color, age, national origin, ethnicity, religion, disability, genetic information, military or veteran status, sex, or any other status or classification protected by state or local law. FINRA strives to make its career site accessible to all users; accommodations for completing the application process are available. Please contact FINRA’s Employee Relations team at 240‑386‑4865 or by email at EmployeeRelations@FINRA.org.
Compliance with Federal Regulations
FINRA abides by the requirements of 41 CFR 60‑741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
FINRA abides by the requirements of 41 CFR 60‑300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.
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In addition, the Director, Product Management develops and presents detailed business cases to senior executives and leads business reviews to ensure that the team prioritizes the right work and delivers the most customer value in the fastest time possible. Although the director manages a team and its work on a set of products, they also may have responsibility for their own products and all strategic and tactical work associated with designing and delivering the products within scope of responsibility.
Essential Job Functions
People Management
Continuously builds network of talent inside and outside of FINRA
Demonstrates and differentiates performance bar across multiple levels and applies to hiring decisions
Creates mechanisms to help onboard all new talent to organization, mentor others
Effectively coaches and gives feedback to direct reports to help develop talent and support career development
Works with cross‑functional leaders and experts to establish best practices and identify opportunities to improve the product development and delivery process
Sets and balances goals across team to optimize performance against organization goals and employee development
Applies performance standards to team
Identifies resource needs for team
People Strategy
Describes strategic importance of vision inside and outside of team
Sets and articulates expectations around FINRA values and PM behaviors for team, models behavior and exemplifies FINRA values and PM behaviors
Identify talent needs to enable execution of product strategy
User Insight & Product Definition
Develops deep understanding of the business and product areas across the product domain, as well as the relevant data that can be used to inform key decisions
Defines multiple large, cross‑functional and/or highly complex products, often spanning multiple product groups, and identifies gaps and user needs by creating vision, strategy, and requirements documents for products
Utilizes available data or commissions new research to identify user needs
Performs experiments and organizes primary research to uncover additional user value
Provides strategic input into the process of defining a group of products across product domains, utilizing expertise on market trends to determine how to best meet user needs
Product Portfolio Management
Develops, manages, and owns the product roadmap for multiple large, cross functional and/or highly complex products
Makes trade‑off decisions for multiple products or product groups
Demonstrates expertise across multiple products and understands company‑wide assets which facilitates discovery and drives enterprise capabilities
Builds partnerships with relevant stakeholder teams
Coordinates with interdependent teams and influences leadership to drive efficiencies
Builds and leverages solid working relationships with business and product stakeholders, UI/UX, architecture, and technology teams to facilitate product and user success
Owns and participates in the intake process for their product domain
Product Planning & Prioritization
Leads the product planning process across multiple large, cross functional and/or highly complex products by overseeing the development of requirements documents (user stories, acceptance criteria, use cases) for products or product releases
Maintains a prioritized backlog based on defined user value, aligning with product strategy and resource capacity; uses data and analytics to prioritize the product backlog appropriately
Works closely with UI/UX to set the direction for the design of the user experience for their products
Determines and monitors release goals, prioritization, implementation, and iteration plans for their products according to user value
Resolves problems that are escalated during the process
Collaborates with senior leadership to identify strategy that spans product groups; working with relevant stakeholders to identify barriers or potential long‑term consequences of plans across product groups
Product Development
Facilitates the development process by reviewing demos with the technology team and validating acceptance criteria for multiple large, cross functional and/or highly complex products
Provides UX/UI approval for their assigned products
Tracks the development work and drives resolution of escalated issues and bugs for their products
Identifies issues that will keep their products from delivering on time or at the right level of quality, assesses alternatives to resolve, builds a plan for resolution, and directly resolves or communicates to leadership
Launch
Leads large and often highly complex product launches by working with relevant stakeholders to develop launch plans
Identifies, reviews, and resolves issues and blockers in partnership with team members that may delay the launch or impede the success of product(s)
Coordinates formal UAT where necessary
Develops product documentation and training materials for users in support of product launches
Tracks and reports on product launch metrics, utilizing feedback to drive associated actions and product iteration
Leads post‑launch reviews and drives incorporation of feedback in future product releases
Operate
Works with internal and external teams and users to identify, classify, and resolve product and product group‑level user issues
Identifies new and innovative methods and metrics for tracking product success, works with the technology team to improve reports and monitoring
Works with stakeholder teams to actively monitor metrics
Tracks performance trends and gathers user feedback to determine product domain‑level gaps, development opportunities, and if necessary, product end‑of‑life plans
Represents team in product group‑level discussions with stakeholders
Attends business reviews, providing critical input and expert insights to inform the business cases, business strategy, and development of new products
Builds and maintains relationships with key industry thought leaders to improve vision and improve product success
Team Development & Continuous Improvement
Provides coaching and guidance to more junior‑level product management team members
Works with cross‑functional leaders and experts to establish best practices and identify opportunities to improve the product development and delivery process
Follow, understand, and apply relevant industry trends, research, and best practices in technology and product management
Builds and maintains relationships with key industry thought leaders to improve vision and improve product success
Demonstration of FINRA’s values
Collaboration, both in‑person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity
Other Responsibilities Additional Responsibilities As Assigned.
Minimum Qualifications
Bachelor’s Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
10 years of experience in one or more of the following: product management, project management, business analysis, program management, or product marketing
7 years of experience in product and/or experience management
5 years of leadership experience with direct report responsibility
Strong writing ability
Strong business acumen
Experience with Agile software development
Experience working cross‑functionally in a large organization
Experience working closely with senior leadership
Experience translating data into quantifiable actions/deliverables
Preferred Qualifications
Master’s Degree in Business Administration or similar advanced degree
CSPO Certification
Experience in the Financial Services industry
Strong financial acumen
Experience collaborating closely with senior leadership
Experience providing guidance and direction to cross‑functional resources
Working Conditions
Hybrid work environment, with defined in‑person presence requirements
Extended hours may be required
Salary (Location-Based) For work that is performed in CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, the salary range for the corresponding location is: CO/FL/TX: Minimum $134,400 – Maximum $260,400; IL/PA: Minimum $147,600 – Maximum $286,500; MA/MD/VA/Washington, DC: Minimum $154,400 – Maximum $299,600; NY/NJ: Minimum $154,400 – Maximum $312,600.
Benefits
Discretionary bonus, overtime pay for non‑exempt employees, and a comprehensive health, dental and vision insurance package
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, short‑ and long‑term disability, long‑term care, business travel accident, disability and legal coverage
401(k) plan with company match and eligibility for additional FINRA‑funded retirement contribution
Tuition reimbursement, commuter benefits, and other wellness programs such as adoption assistance, backup family care, surrogacy benefits, employee assistance and wellness programs
Generous paid time off: 15 days paid time off, 5 personal days and 9 sick days (pro‑rated in the first year), 2 volunteer service days, and various paid leaves (military, jury duty, bereavement, voting, parent & childbirth) with nine paid holidays
Important Information FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. Employees must disclose to FINRA all brokerage accounts that they maintain and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker‑dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e‑feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e‑feed within three months of beginning employment.
Equal Opportunity Employer All qualified applicants receive consideration for employment without regard to any legally protected category, including race, color, age, national origin, ethnicity, religion, disability, genetic information, military or veteran status, sex, or any other status or classification protected by state or local law. FINRA strives to make its career site accessible to all users; accommodations for completing the application process are available. Please contact FINRA’s Employee Relations team at 240‑386‑4865 or by email at EmployeeRelations@FINRA.org.
Compliance with Federal Regulations
FINRA abides by the requirements of 41 CFR 60‑741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
FINRA abides by the requirements of 41 CFR 60‑300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.
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