Global Public Sector Senior Customer Success Manager
Virtru, Honolulu, HI, United States
About Virtru
Virtru is a data‑protection company that empowers secure data sharing.
Team & Position Details Virtru is recruiting an experienced, cleared Senior Customer Success Manager to serve as the leader for our customer and partner‑facing operations within the Global Public Sector Indo‑Pacific region. The role focuses on driving customer success for government and industry partners in the Defense & Intelligence arenas, collaborating closely with solution architects, delivery teams, sales, engineering, and product teams.
Compensation Compensation : $180,000 – 210,000 + variable incentive pay.
Responsibilities
Lead customer‑focused workstreams and virtual teams to drive success for government customers and industry partners.
Act as the central connector internally among Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers.
Orchestrate Indo‑Pacific partnerships within the INDOPACOM industry sphere to accelerate customer adoption and scaling of Virtru solutions.
Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, and value creation.
Identify issues proactively and connect the right resources for rapid problem resolution and mission success.
Maintain constant pulse on customer and partner health, satisfaction levels, and expansion opportunities.
Engage in innovative discussions with strategic customers about cutting‑edge technology in data sharing, data protection, and AI.
Qualifications
Active U.S. Top Secret / SCI clearance.
Bachelor’s degree or equivalent in IT, cybersecurity, computer science, engineering, or an MBA (Master’s preferred).
Willingness to travel:
Excellent cross‑functional collaboration skills and ability to break down organizational silos.
Ability to work autonomously and across multiple time zones.
Proven track record of driving partner success and customer satisfaction in B2B SaaS or similar tech environments.
Strong technical aptitude and comfort engaging technical stakeholders.
Strong communication skills—able to translate customer feedback into actionable insights for product and delivery teams.
Data‑driven approach to measuring customer health, satisfaction, and expansion opportunities.
Experience in a high‑growth startup or prior government, military, or defense industry roles (preferred).
Virtruvian Qualities
Thinking outside the box and respectfully challenging teammates and managers.
Strong sense of urgency with an action‑oriented mindset.
Adaptable and able to manage shifting priorities across business needs.
Comfortable with asynchronous communication (Slack, email, Zoom, etc.).
Perks & Benefits
Flexible PTO policy and 14 holidays.
$1,500 annual Learning & Development Stipend.
Access to Employee Assistance Program and Headspace mental health app.
3% complimentary retirement contribution.
Comprehensive medical, dental, and vision benefits.
Stock options, 401(k) contribution, and uncapped commissions for sales roles.
Parental, medical, and bereavement policies.
New hire swag and IT welcome boxes.
Structured semi‑annual 360° performance reviews.
Frequent company‑sponsored team celebrations.
Virtru is committed to building an inclusive environment for people of all backgrounds. We are an Equal Opportunity Employer and do not discriminate based on race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable law.
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Virtru is a data‑protection company that empowers secure data sharing.
Team & Position Details Virtru is recruiting an experienced, cleared Senior Customer Success Manager to serve as the leader for our customer and partner‑facing operations within the Global Public Sector Indo‑Pacific region. The role focuses on driving customer success for government and industry partners in the Defense & Intelligence arenas, collaborating closely with solution architects, delivery teams, sales, engineering, and product teams.
Compensation Compensation : $180,000 – 210,000 + variable incentive pay.
Responsibilities
Lead customer‑focused workstreams and virtual teams to drive success for government customers and industry partners.
Act as the central connector internally among Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers.
Orchestrate Indo‑Pacific partnerships within the INDOPACOM industry sphere to accelerate customer adoption and scaling of Virtru solutions.
Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, and value creation.
Identify issues proactively and connect the right resources for rapid problem resolution and mission success.
Maintain constant pulse on customer and partner health, satisfaction levels, and expansion opportunities.
Engage in innovative discussions with strategic customers about cutting‑edge technology in data sharing, data protection, and AI.
Qualifications
Active U.S. Top Secret / SCI clearance.
Bachelor’s degree or equivalent in IT, cybersecurity, computer science, engineering, or an MBA (Master’s preferred).
Willingness to travel:
Excellent cross‑functional collaboration skills and ability to break down organizational silos.
Ability to work autonomously and across multiple time zones.
Proven track record of driving partner success and customer satisfaction in B2B SaaS or similar tech environments.
Strong technical aptitude and comfort engaging technical stakeholders.
Strong communication skills—able to translate customer feedback into actionable insights for product and delivery teams.
Data‑driven approach to measuring customer health, satisfaction, and expansion opportunities.
Experience in a high‑growth startup or prior government, military, or defense industry roles (preferred).
Virtruvian Qualities
Thinking outside the box and respectfully challenging teammates and managers.
Strong sense of urgency with an action‑oriented mindset.
Adaptable and able to manage shifting priorities across business needs.
Comfortable with asynchronous communication (Slack, email, Zoom, etc.).
Perks & Benefits
Flexible PTO policy and 14 holidays.
$1,500 annual Learning & Development Stipend.
Access to Employee Assistance Program and Headspace mental health app.
3% complimentary retirement contribution.
Comprehensive medical, dental, and vision benefits.
Stock options, 401(k) contribution, and uncapped commissions for sales roles.
Parental, medical, and bereavement policies.
New hire swag and IT welcome boxes.
Structured semi‑annual 360° performance reviews.
Frequent company‑sponsored team celebrations.
Virtru is committed to building an inclusive environment for people of all backgrounds. We are an Equal Opportunity Employer and do not discriminate based on race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable law.
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