Global Public Sector Senior Customer Success Manager
Virtru, Seattle, WA, United States
Global Public Sector Senior Customer Success Manager
Seattle, WA - Hybrid
About Virtru:
Virtru is building a data protection platform that enables secure sharing. By creating powerful data protection applications and an open platform built on the Trusted Data Format (TDF) open standard, Virtru empowers Fortune 500 companies and government agencies to collaborate securely.
Compensation:
$180,000 - 210,000 + variable incentive pay
Role Overview:
Virtru is seeking an experienced and cleared Senior Customer Success Manager for the Indo‑Pacific region to lead customer and partner‑facing operations within the Global Public Sector. This pivotal role drives success for government customers and industry partners, focusing on DoD, Allied, and Coalition missions across the Indo‑Pacific region.
Key Responsibilities:
Lead customer‑focused workstreams and virtual teams, driving success for government customers and industry partners.
Act as the central connector among Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers.
Orchestrate Indo‑Pacific partnerships within INDOPACOM industry sphere to accelerate adoption and scaling of Virtru solutions.
Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, and value creation.
Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success.
Track customer and partner health, satisfaction levels, and expansion opportunities.
Participate in innovative discussions with strategic customers about cutting‑edge technology in data sharing, data protection, and AI.
Qualifications:
Bachelor’s degree in a technology field (IT, cybersecurity, computer science, engineering) or equivalent business degree; Master’s degree a plus.
Willingness to travel:
Proven ability to collaborate cross‑functionally and break down organizational silos.
Self‑sufficient and effective across multiple time zones.
Track record of driving partner success and customer satisfaction in B2B SaaS or similar tech environments.
Technical aptitude and ability to hold informed conversations with technical stakeholders.
Strong communication skills; translate customer feedback into actionable insights for product and delivery teams.
Data‑driven approach to measuring customer health, satisfaction, and expansion opportunities.
Prior government, military, or defense industry experience preferred.
Must hold an active US Top Secret/SCI clearance.
Virtruvian Qualities:
Encourages respectful challenge and pursuit of excellence.
Strong sense of urgency with action‑oriented mindset.
Adaptable to shifting priorities.
Comfortable with asynchronous communication (Slack, email, Zoom, etc.).
Benefits:
Flexible PTO policy and 14 holidays.
$1,500 annual Learning & Development stipend.
Company‑sponsored team celebrations.
Employee Assistance Program.
Headspace mental‑health app access.
Flat 3% retirement contribution.
High flexibility for personal needs.
Additional Perks:
Competitive compensation.
Generous parental, medical, and bereavement policies.
Uncapped commissions for Sales roles.
401(k) contribution and stock options.
Full medical, dental, and vision benefits.
New hire swag and IT welcome boxes.
Structured semi‑annual 360° performance reviews.
Virtru is committed to building an inclusive environment for people of all backgrounds. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
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About Virtru:
Virtru is building a data protection platform that enables secure sharing. By creating powerful data protection applications and an open platform built on the Trusted Data Format (TDF) open standard, Virtru empowers Fortune 500 companies and government agencies to collaborate securely.
Compensation:
$180,000 - 210,000 + variable incentive pay
Role Overview:
Virtru is seeking an experienced and cleared Senior Customer Success Manager for the Indo‑Pacific region to lead customer and partner‑facing operations within the Global Public Sector. This pivotal role drives success for government customers and industry partners, focusing on DoD, Allied, and Coalition missions across the Indo‑Pacific region.
Key Responsibilities:
Lead customer‑focused workstreams and virtual teams, driving success for government customers and industry partners.
Act as the central connector among Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers.
Orchestrate Indo‑Pacific partnerships within INDOPACOM industry sphere to accelerate adoption and scaling of Virtru solutions.
Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, and value creation.
Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success.
Track customer and partner health, satisfaction levels, and expansion opportunities.
Participate in innovative discussions with strategic customers about cutting‑edge technology in data sharing, data protection, and AI.
Qualifications:
Bachelor’s degree in a technology field (IT, cybersecurity, computer science, engineering) or equivalent business degree; Master’s degree a plus.
Willingness to travel:
Proven ability to collaborate cross‑functionally and break down organizational silos.
Self‑sufficient and effective across multiple time zones.
Track record of driving partner success and customer satisfaction in B2B SaaS or similar tech environments.
Technical aptitude and ability to hold informed conversations with technical stakeholders.
Strong communication skills; translate customer feedback into actionable insights for product and delivery teams.
Data‑driven approach to measuring customer health, satisfaction, and expansion opportunities.
Prior government, military, or defense industry experience preferred.
Must hold an active US Top Secret/SCI clearance.
Virtruvian Qualities:
Encourages respectful challenge and pursuit of excellence.
Strong sense of urgency with action‑oriented mindset.
Adaptable to shifting priorities.
Comfortable with asynchronous communication (Slack, email, Zoom, etc.).
Benefits:
Flexible PTO policy and 14 holidays.
$1,500 annual Learning & Development stipend.
Company‑sponsored team celebrations.
Employee Assistance Program.
Headspace mental‑health app access.
Flat 3% retirement contribution.
High flexibility for personal needs.
Additional Perks:
Competitive compensation.
Generous parental, medical, and bereavement policies.
Uncapped commissions for Sales roles.
401(k) contribution and stock options.
Full medical, dental, and vision benefits.
New hire swag and IT welcome boxes.
Structured semi‑annual 360° performance reviews.
Virtru is committed to building an inclusive environment for people of all backgrounds. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
#J-18808-Ljbffr