District Manager, OnStar & Loyalty - Columbia, SC

**Remote:** This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency and the candidate **must live within commutable distance** (50 miles or less) **of the assigned territory.**As a **District Manager, OnStar & Loyalty**, you are the **primary advocate and trusted advisor** for OnStar and GM’s broader software and subscription portfolio across your assigned dealerships. You will own dealer relationships within your territory, spending time in‐store and in‐market to help teams unlock the full value of **Connected by OnStar** services for every customer.* **Inspire belief in OnStar and GM’s connected ecosystem** – clearly communicate how our products and services elevate customer experience, deepen brand loyalty, and drive dealership profitability.* Be the **subject matter expert** for **My GM Rewards and GM Rewards Credit Cards**, helping dealerships use loyalty as a powerful tool to retain and delight customers across sales, service, and ownership.* **Harness data and analytics to drive performance** – conduct regular performance reviews (monthly and quarterly), identify opportunities, and co‐create dealer action plans that deliver continuous improvement and sustainable growth.* Monitor performance at the **Dealer, District, Zone, and Region** levels and **influence results** that meet or exceed aggressive monthly, quarterly, and annual goals through coaching, training, and action planning.* **Design and deliver impactful training** – lead live, in‐dealership and virtual sessions with dealer leadership and front‐line teams, covering:* Confidently **troubleshoot issues** related to OnStar, the GM mobile app, and internal platforms, ensuring teams can support customers end‐to‐end.* Ensure every customer experiences the technology they’ve purchased – from setup and enrollment through ongoing engagement – so the **connected experience becomes a natural part of ownership**.* OnStar services and benefits* My GM Rewards and GM Rewards Credit Card* Connected vehicle technologies (e.g., mobile app, Google Built‐In, over‐the‐air updates, and eligible features like **Super Cruise**)* Best‐in‐class customer onboarding and delivery experiences**Your Skills & Abilities (Required Qualifications)*** Experience working with **automotive dealerships and/or OEMs** is highly beneficial, especially across new, used, commercial, and service operations.* Proven ability to **read the audience, tailor your message, and present information clearly and confidently** – both in person and virtually.* Willingness to work the hours required to be effective in your assigned time zone, including **occasional weekends and holidays**, to support dealer operations and events.* Strong **Microsoft Office** skills (Word, Excel, PowerPoint, Outlook, Copilot).* Comfort with **technology and subscription services**, including troubleshooting mobile app and internal platform issues.* Excellent **time management skills** – focusing on the highest‐impact activities and challenging work that does not advance agreed‐upon goals.* Exceptional **oral and written communication**, with strong command of language, grammar, and professional tone.* Ability and willingness to **travel regularly throughout the territory** for recurring dealership visits (field‐based role with frequent in‐market travel).**2+ years** of experience in **sales and customer service**.**Bachelor’s degree** *or* **4+ years of automotive industry experience** in lieu of a degree.* Are an **agile learner** with a continuous improvement mindset – you truly believe **“Better Never Stops.”*** Are driven, self‐motivated, and energized by achieving **ambitious growth and performance goals**.* Excel at **prioritization and multitasking** in a dynamic, fast‐paced environment.* Are adaptable and **embrace change** as an opportunity to innovate and grow.* Bring strong **problem‐solving skills**, using data, insights, and curiosity to get to the root cause and create sustainable solutions.General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, **email**us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s . 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