Client Relationship Manager
Corporation Service Company, Springfield, IL, United States
The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts.
The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs.
Own and deliver against assigned
client retention targets
(e.g., ≥98.6% annual retention).
Proactively identify at‑risk accounts through service trends, engagement gaps, M&A activity, or competitive signals.
Execute structured retention strategies to prevent revenue erosion.
Partner with internal stakeholders to resolve issues impacting client satisfaction.
Maintain a disciplined
outbound cadence
(calls, QBRs, business reviews, strategic check‑ins).
Develop and execute account engagement plans for top‑tier clients.
Build multi‑threaded relationships across client organizations (legal, compliance, finance, procurement).
Position CSC as a strategic partner—not a transactional vendor.
Identify and qualify
cross‑sell and upsell opportunities
within existing accounts.
Generate and route
qualified leads to Sales , partnering through deal progression where needed.
Collaborate on account expansion strategies and RFP responses.
Account Intelligence & Strategic Planning
Monitor client activity including:
M&A signals & reporting
Organizational changes
Industry trends
Develop client communication strategies.
Leverage data and CRM tools to prioritize outreach and actions.
Cross‑Functional Collaboration
Partner with:
Sales (for expansion and deal support)
Client Experience / Service teams (for issue resolution)
Product teams (for solution alignment and feedback)
Backend support (for clean records/billing)
Act as the central point of coordination for strategic accounts.
Key Performance Indicators (KPIs)
Client Retention Rate
Outbound Activity Metrics
Required Qualifications
3–5+ years in Account Management, Client Success, or Relationship Management
Proven track record of
retaining and growing enterprise accounts
Experience in
proactive outbound engagement models
Strong product understanding and ability to identify revenue opportunities
Excellent communication and executive presence
Ability to manage complex client relationships and competing priorities
Experience working with CRM tools (e.g., Salesforce)
Preferred Qualifications
Experience in corporate services, legal, compliance, or financial services industries
Familiarity with M&A activity and its impact on client needs
Background in consultative selling or account‑based management
Experience supporting global or multi‑entity clients.
At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $65,000-$75,000.
Benefits
Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Job Info
Job Identification 15565
Job Category Client Services
Posting Date 04/07/2026, 09:08 PM
Job Schedule Full time
Locations 801 Adlai Stevenson Drive, Springfield, IL, 62703, US
#J-18808-Ljbffr
The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs.
Own and deliver against assigned
client retention targets
(e.g., ≥98.6% annual retention).
Proactively identify at‑risk accounts through service trends, engagement gaps, M&A activity, or competitive signals.
Execute structured retention strategies to prevent revenue erosion.
Partner with internal stakeholders to resolve issues impacting client satisfaction.
Maintain a disciplined
outbound cadence
(calls, QBRs, business reviews, strategic check‑ins).
Develop and execute account engagement plans for top‑tier clients.
Build multi‑threaded relationships across client organizations (legal, compliance, finance, procurement).
Position CSC as a strategic partner—not a transactional vendor.
Identify and qualify
cross‑sell and upsell opportunities
within existing accounts.
Generate and route
qualified leads to Sales , partnering through deal progression where needed.
Collaborate on account expansion strategies and RFP responses.
Account Intelligence & Strategic Planning
Monitor client activity including:
M&A signals & reporting
Organizational changes
Industry trends
Develop client communication strategies.
Leverage data and CRM tools to prioritize outreach and actions.
Cross‑Functional Collaboration
Partner with:
Sales (for expansion and deal support)
Client Experience / Service teams (for issue resolution)
Product teams (for solution alignment and feedback)
Backend support (for clean records/billing)
Act as the central point of coordination for strategic accounts.
Key Performance Indicators (KPIs)
Client Retention Rate
Outbound Activity Metrics
Required Qualifications
3–5+ years in Account Management, Client Success, or Relationship Management
Proven track record of
retaining and growing enterprise accounts
Experience in
proactive outbound engagement models
Strong product understanding and ability to identify revenue opportunities
Excellent communication and executive presence
Ability to manage complex client relationships and competing priorities
Experience working with CRM tools (e.g., Salesforce)
Preferred Qualifications
Experience in corporate services, legal, compliance, or financial services industries
Familiarity with M&A activity and its impact on client needs
Background in consultative selling or account‑based management
Experience supporting global or multi‑entity clients.
At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $65,000-$75,000.
Benefits
Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Job Info
Job Identification 15565
Job Category Client Services
Posting Date 04/07/2026, 09:08 PM
Job Schedule Full time
Locations 801 Adlai Stevenson Drive, Springfield, IL, 62703, US
#J-18808-Ljbffr