Customer Support Representative
Mohawk, Cohoes, NY, United States
Purpose and Main Priorities of the Role:
At Fedrigoni Special Papers North America / Mohawk, we don’t just make paper—we craft materials that bring ideas to life. As part of the Fedrigoni Group, a global leader with a rich heritage and bold future, we combine the spirit of a family‑owned business with the energy and ambition of a multinational company. The result? A dynamic, fast‑moving environment where people care deeply, ideas matter, and collaboration is real.
We are looking for a
Customer Support Representative
who wants more than just a job—someone who thrives on building relationships and solving problems.
In this role, you will be at the heart of our business, serving as a key point of contact for our customers while working closely with Sales and cross‑functional teams. If you enjoy a fast‑paced environment, value teamwork, and want to make a tangible impact every day, this is a special place—and a special opportunity.
M‑F Schedule, Hybrid up to 2 days a week, 3 days on site.
Your Responsibilities will Include:
Provide prompt, professional, and friendly support to customers via phone and email
Manage customer inquiries related to order status, product availability, pricing, and order tracking.
Accurately process customer orders, prepare quotes, and handle returns or adjustments.
Resolve customer concerns and complaints in a timely and effective manner.
Develop a strong understanding of the company’s products, services, and processes.
Support the outside Sales team by assisting with key initiatives and customer needs.
Communicate and collaborate with internal departments and affiliated companies as needed.
Maintain a high level of accuracy, organization, and attention to detail in daily work.
Successfully complete the Customer Support Representative onboarding and training program (approx. 6 months).
Participate in occasional travel opportunities alongside the outside Sales team, as needed.
Who are we looking for:
High School Diploma required; associate degree or equivalent experience is preferred
At least 5 years' experience in Customer Service or Inside Sales
Experience in the paper industry is a plus but not required
Proficiency with ERP systems and standard office software
Strong time management and organizational skills
Ability to work independently while also collaborating effectively within a teams
Exceptional written and verbal communication skills
High attention to detail with strong problem‑solving and critical thinking abilities.
Ability to adapt quickly to changing priorities, business needs, and customer expectations.
Collaborative and supportive team environment.
Opportunity to grow product knowledge and develop professionally.
Exposure to cross‑functional teams and sales operations.
A role that directly impacts customer satisfaction and drives business success.
What to Expect in the Selection Process: Candidates selected for further consideration will meet with the HR Business Partner, Head of Customer Support, and the VP of Sales Merchant Channel.
Fedrigoni Special Papers North America Inc. offers a comprehensive and competitive benefits package designed to support your health, financial well‑being, and work‑life balance such as a hybrid schedule—up to 2 days remote and 3 days on site.
#J-18808-Ljbffr
We are looking for a
Customer Support Representative
who wants more than just a job—someone who thrives on building relationships and solving problems.
In this role, you will be at the heart of our business, serving as a key point of contact for our customers while working closely with Sales and cross‑functional teams. If you enjoy a fast‑paced environment, value teamwork, and want to make a tangible impact every day, this is a special place—and a special opportunity.
M‑F Schedule, Hybrid up to 2 days a week, 3 days on site.
Your Responsibilities will Include:
Provide prompt, professional, and friendly support to customers via phone and email
Manage customer inquiries related to order status, product availability, pricing, and order tracking.
Accurately process customer orders, prepare quotes, and handle returns or adjustments.
Resolve customer concerns and complaints in a timely and effective manner.
Develop a strong understanding of the company’s products, services, and processes.
Support the outside Sales team by assisting with key initiatives and customer needs.
Communicate and collaborate with internal departments and affiliated companies as needed.
Maintain a high level of accuracy, organization, and attention to detail in daily work.
Successfully complete the Customer Support Representative onboarding and training program (approx. 6 months).
Participate in occasional travel opportunities alongside the outside Sales team, as needed.
Who are we looking for:
High School Diploma required; associate degree or equivalent experience is preferred
At least 5 years' experience in Customer Service or Inside Sales
Experience in the paper industry is a plus but not required
Proficiency with ERP systems and standard office software
Strong time management and organizational skills
Ability to work independently while also collaborating effectively within a teams
Exceptional written and verbal communication skills
High attention to detail with strong problem‑solving and critical thinking abilities.
Ability to adapt quickly to changing priorities, business needs, and customer expectations.
Collaborative and supportive team environment.
Opportunity to grow product knowledge and develop professionally.
Exposure to cross‑functional teams and sales operations.
A role that directly impacts customer satisfaction and drives business success.
What to Expect in the Selection Process: Candidates selected for further consideration will meet with the HR Business Partner, Head of Customer Support, and the VP of Sales Merchant Channel.
Fedrigoni Special Papers North America Inc. offers a comprehensive and competitive benefits package designed to support your health, financial well‑being, and work‑life balance such as a hybrid schedule—up to 2 days remote and 3 days on site.
#J-18808-Ljbffr