Customer Service & Sales Specialist - Lighting
SoloPoint Solutions (Wisconsin), Milwaukee, WI, United States
Customer Service & Sales Specialist - Lighting
bSchedule: onsite role
bPay: $60,000-$80,000 salary annually + performance incentives
bBenefits: Dental and vision coverage. NO health insurance.
bSchedule: Monday-Thursday + 2 Saturday’s per month (no Saturdays in July & August)
bHours per week: ~40 hours per week (flexible schedule)
About the Role We are a growing Milwaukee-based lighting manufacturer seeking a driven, customer-focused professional to join our team. This role combines customer service, inside sales, and lighting design support in a fast-paced showroom and production environment.
This is not a passive customer service position. We are looking for someone who is proactive, confident on the phone, and motivated to generate sales, build relationships, and contribute to long‑term company growth.
What You Will Do Customer Experience & Sales
Answer inbound calls and emails with professionalism and urgency
Guide customers through product selection and lighting design decisions
Convert inquiries into orders through confident communication and follow‑up
Build relationships with homeowners, contractors, designers, and repeat clients
Order Management
Accurately enter and process orders in internal systems
Coordinate with production and operations teams to ensure timely delivery
Communicate order updates, timelines, and expectations clearly
Showroom & Design Center Support
Assist walk‑in customers with lighting selections
Provide hands‑on support in the showroom environment
Maintain a clean, organized, and professional showroom space
Conduct follow‑up calls on quotes, leads, and past customers
Re‑engage inactive customers and identify new opportunities
Participate in light outbound prospecting and relationship building
Qualifications
Strong communication and interpersonal skills
Detail‑oriented and organized
Comfortable speaking on the phone
Preferred Qualifications
Experience in customer service, retail, or inside sales preferred
Experience with order entry, CRM systems, or showroom sales
Compensation
Make $60,000 to $80,000+ annually
Performance‑driven incentives that reward results, not just activity
Clear path to higher earnings through increased sales and customer retention
Career growth into outside sales
Gain real‑world experience in a growing manufacturing company with long‑term advancement opportunities
#J-18808-Ljbffr
bPay: $60,000-$80,000 salary annually + performance incentives
bBenefits: Dental and vision coverage. NO health insurance.
bSchedule: Monday-Thursday + 2 Saturday’s per month (no Saturdays in July & August)
bHours per week: ~40 hours per week (flexible schedule)
About the Role We are a growing Milwaukee-based lighting manufacturer seeking a driven, customer-focused professional to join our team. This role combines customer service, inside sales, and lighting design support in a fast-paced showroom and production environment.
This is not a passive customer service position. We are looking for someone who is proactive, confident on the phone, and motivated to generate sales, build relationships, and contribute to long‑term company growth.
What You Will Do Customer Experience & Sales
Answer inbound calls and emails with professionalism and urgency
Guide customers through product selection and lighting design decisions
Convert inquiries into orders through confident communication and follow‑up
Build relationships with homeowners, contractors, designers, and repeat clients
Order Management
Accurately enter and process orders in internal systems
Coordinate with production and operations teams to ensure timely delivery
Communicate order updates, timelines, and expectations clearly
Showroom & Design Center Support
Assist walk‑in customers with lighting selections
Provide hands‑on support in the showroom environment
Maintain a clean, organized, and professional showroom space
Conduct follow‑up calls on quotes, leads, and past customers
Re‑engage inactive customers and identify new opportunities
Participate in light outbound prospecting and relationship building
Qualifications
Strong communication and interpersonal skills
Detail‑oriented and organized
Comfortable speaking on the phone
Preferred Qualifications
Experience in customer service, retail, or inside sales preferred
Experience with order entry, CRM systems, or showroom sales
Compensation
Make $60,000 to $80,000+ annually
Performance‑driven incentives that reward results, not just activity
Clear path to higher earnings through increased sales and customer retention
Career growth into outside sales
Gain real‑world experience in a growing manufacturing company with long‑term advancement opportunities
#J-18808-Ljbffr