Customer Service & Sales Specialist - Lighting
SoloPoint, Milwaukee, WI, United States
Customer Service & Sales Specialist - Lighting
Location : Milwaukee, WI
Schedule : onsite role
Pay : $60,000-$80,000 salary annually + performance incentives
Type:
Direct Hire/Permanent job Benefits : Dental and vision coverage. NO health insurance. Schedule :
Monday-Thursday
+
2 Saturday’s per month
(no Saturdays in July & August) Hours per week : ~40 hours per week (flexible schedule)
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
About the Role We are a growing Milwaukee-based lighting manufacturer seeking a driven, customer-focused professional to join our team. This role combines customer service, inside sales, and lighting design support in a fast-paced showroom and production environment. This is not a passive customer service position. We are looking for someone who is proactive, confident on the phone, and motivated to generate sales, build relationships, and contribute to long-term company growth. What You Will Do Customer Experience & Sales Answer inbound calls and emails with professionalism and urgency Guide customers through product selection and lighting design decisions Convert inquiries into orders through confident communication and follow-up Build relationships with homeowners, contractors, designers, and repeat clients Order Management Accurately enter and process orders in internal systems Coordinate with production and operations teams to ensure timely delivery Communicate order updates, timelines, and expectations clearly Showroom & Design Center Support Assist walk-in customers with lighting selections Provide hands-on support in the showroom environment Maintain a clean, organized, and professional showroom space Sales & Follow-Up Conduct follow-up calls on quotes, leads, and past customers Re-engage inactive customers and identify new opportunities Participate in light outbound prospecting and relationship building Qualifications xywuqvp
Strong communication and interpersonal skills Detail-oriented and organized Comfortable speaking on the phone Preferred Qualifications Experience in customer service, retail, or inside sales preferred Interest in design, lighting, or home improvement Experience with order entry, CRM systems, or showroom sales Compensation Make $60,000 to $80,000+ annually Performance-driven incentives that reward results, not just activity Clear path to higher earnings through increased sales and customer retention Career growth into outside sales Gain real-world experience in a growing manufacturing company with long-term advancement opportunities
Direct Hire/Permanent job Benefits : Dental and vision coverage. NO health insurance. Schedule :
Monday-Thursday
+
2 Saturday’s per month
(no Saturdays in July & August) Hours per week : ~40 hours per week (flexible schedule)
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
About the Role We are a growing Milwaukee-based lighting manufacturer seeking a driven, customer-focused professional to join our team. This role combines customer service, inside sales, and lighting design support in a fast-paced showroom and production environment. This is not a passive customer service position. We are looking for someone who is proactive, confident on the phone, and motivated to generate sales, build relationships, and contribute to long-term company growth. What You Will Do Customer Experience & Sales Answer inbound calls and emails with professionalism and urgency Guide customers through product selection and lighting design decisions Convert inquiries into orders through confident communication and follow-up Build relationships with homeowners, contractors, designers, and repeat clients Order Management Accurately enter and process orders in internal systems Coordinate with production and operations teams to ensure timely delivery Communicate order updates, timelines, and expectations clearly Showroom & Design Center Support Assist walk-in customers with lighting selections Provide hands-on support in the showroom environment Maintain a clean, organized, and professional showroom space Sales & Follow-Up Conduct follow-up calls on quotes, leads, and past customers Re-engage inactive customers and identify new opportunities Participate in light outbound prospecting and relationship building Qualifications xywuqvp
Strong communication and interpersonal skills Detail-oriented and organized Comfortable speaking on the phone Preferred Qualifications Experience in customer service, retail, or inside sales preferred Interest in design, lighting, or home improvement Experience with order entry, CRM systems, or showroom sales Compensation Make $60,000 to $80,000+ annually Performance-driven incentives that reward results, not just activity Clear path to higher earnings through increased sales and customer retention Career growth into outside sales Gain real-world experience in a growing manufacturing company with long-term advancement opportunities