Customer Engagement Specialist
BradyPLUS, Arizona City, AZ, United States
As a Customer Engagement Specialist, you play a pivotal role in assisting the sales team, initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary "white glove" service to core and new customers. Your mission is to seamlessly integrate with the sales team, providing essential support to enhance their effectiveness and contribute to the overall sales success of BradyPLUS.
Responsibilities
Provide administrative support to the sales team and key customers including:
Order & Quote Processing
Customer Inventory Management (as needed)
Reviewing/Preparing Reports
Customer Usage
Margin Reports
Backorder
Open Orders
At-Risk Customer
Identifying Sales Gaps
Customer Price and Cost Alignment
Submit Form Requests
Liaison between Sales and Internal Departments
Sample Requests
eCommerce Super User/ Live Chat Agent (where applicable)
ERP Super User
Manage/Create Customer Order Guides (as needed)
Back‑Up Support for Customer Solution Specialists
Customer Relationship Management
Utilize Salesforce
Upselling & Cross‑Selling Activities
Immediate Response to Customer Issues
Attend Customer Meetings or Sales Rep Ride‑A‑longs (as needed)
Engagement Strategies
Regular Cadence of Proactive Customer Outreach Activities
Identify Customer Churn Risk
New Customer Onboarding
Product Knowledge
Participate in Vendor Trainings and Sales Meetings to stay up to date on the latest Sales initiatives
Notify Customers of New Products
Other Duties as Assigned
Ideal Candidate
High School diploma or equivalent, some college preferred
3-5 years customer service experience and experience directly related to the essential functions specified.
At least 2 years of Customer Service, Sales Support, or Inside Sales experience
Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills
Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
Keen attention to detail and accuracy in handling data and documentation
A proactive nature with strong problem‑solving skills
Strong organizational and multitasking abilities
Ability to work independently and collaboratively
Ability to use technology effectively and excel as an E‑Commerce and Live Chat support to customers
Customer‑centric with a focus on delivering exceptional service.
Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in‑person
Compensation & Benefits BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well‑being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.
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Responsibilities
Provide administrative support to the sales team and key customers including:
Order & Quote Processing
Customer Inventory Management (as needed)
Reviewing/Preparing Reports
Customer Usage
Margin Reports
Backorder
Open Orders
At-Risk Customer
Identifying Sales Gaps
Customer Price and Cost Alignment
Submit Form Requests
Liaison between Sales and Internal Departments
Sample Requests
eCommerce Super User/ Live Chat Agent (where applicable)
ERP Super User
Manage/Create Customer Order Guides (as needed)
Back‑Up Support for Customer Solution Specialists
Customer Relationship Management
Utilize Salesforce
Upselling & Cross‑Selling Activities
Immediate Response to Customer Issues
Attend Customer Meetings or Sales Rep Ride‑A‑longs (as needed)
Engagement Strategies
Regular Cadence of Proactive Customer Outreach Activities
Identify Customer Churn Risk
New Customer Onboarding
Product Knowledge
Participate in Vendor Trainings and Sales Meetings to stay up to date on the latest Sales initiatives
Notify Customers of New Products
Other Duties as Assigned
Ideal Candidate
High School diploma or equivalent, some college preferred
3-5 years customer service experience and experience directly related to the essential functions specified.
At least 2 years of Customer Service, Sales Support, or Inside Sales experience
Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills
Proficiency with CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
Keen attention to detail and accuracy in handling data and documentation
A proactive nature with strong problem‑solving skills
Strong organizational and multitasking abilities
Ability to work independently and collaboratively
Ability to use technology effectively and excel as an E‑Commerce and Live Chat support to customers
Customer‑centric with a focus on delivering exceptional service.
Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in‑person
Compensation & Benefits BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well‑being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.
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